AirPrint not working after iOS 17 Update

Lawrence Finch wrote:

...

What happened when you followed the steps in the Apple Recommended article at the top of this page, that worked for everyone who tried it?

1. I've just been through all 4 pages and there is no "Apple Recommended article" at the top of this "page".
2. The restart instructions have not worked for everyone who tried it, and doesn't work in a work place.
3. Please stop providing bad information related to an Apple bug, the advise is, try restarting everything, and if that doesn't work, report it to Apple through one of the Feedback methods available as it is a bug.

To review, have you done ALL of these steps, in the order listed:

• Turn off the printer
• Turn off your phone
• Turn off your router for 15 seconds by unplugging it (some routers never turn off unless you unplug them)
• Turn on your router
• Turn on your phone and wait for it to connect to Wi-Fi
• Turn on the printer

This should restart the BonJour network that manages printer connectivity.

If this does NOT resolve the problem:

• DELETE any VPN profiles installed on your phone from Settings/General/VPN & Device Management

Open Settings

• Tap General
• Tap Transfer or Reset Phone
• Tap  Reset
• Tap Reset Network Settings

This will erase all Wi-Fi passwords, but will not result in any other data loss.

Lawrence Finch wrote:

That link does not confirm any bugs. It explains why one specific app doesn’t work. And I’m waiting for you to explain why it is not a problem for millions of users (including me) if it is a bug.

1. Not everyone prints from their mobile devices.
2. Not everyone cares if they can.
3. The only proof you have of "Millions" is the few people you have here that managed to get it working.
4. From the link: "We've confirmed that this issue is a result of a change Apple introduced in iOS 17 and that it is not something we can fix on our end." = Apple bug.
5. The fact that link is the only confirmation, confirms 1, 2, 3.

So after lobbing it back to me I'll lob it back to you, where do you get the idea that it is working for "Millions of users"? Better yet, why do we not need to do all this restarting on 16 and earlier, and why does a config. profile not provide a workaround?

It is a bug, if the restarts do not work, then short of re-installing 16, the ability to print from 17 is lost.

I also - my iPad is IOS 17 - it works - my iPhone is IOS 17.1 - it didn't work, it after all the above, it still doesn't work.

• Looks more like an Apple Issue, not my issue - I also updated firmware on all printers.

For me this seems printer dependent. I can’t get it to work on any of my IOS 17 devices in combination with a Samsung 2675 printer, while it simply works on devices that have not been upgraded, proving bonjour is working just fine. Suggested steps do not resolve the issue.

However, on a visit to a household with a more recent HP printer, airprint on my IOS 17 device was working just fine.

Looks to me Apple has dropped some backward compatibility with this upgrade which they need to fix… or HP needs to provide a firmware fix for the Samsung printer.

Thank you for this response. For me it’ll work after I reset everything, but then later in the day or next day it won’t work again, and I have to do the reset process again. I’m hopeful the next update will do the trick.

Crispy_Pancake wrote:

Helpful to know that it might be fixed in 17.2 which is expected before the end of the year.

Just spotted that 17.2 is available for my iPhone so am downloading and installing it now, and will report back findings. Of course, the process of installing an update and rebooting tended to give me a day or so of Airprinting before it stopped again, so I would expect to be able to print after the update has been installed.

As to whether this fixes the problem, I'll have to wait a day or two and see if I can continue to Airprint each day as I could before iOS 17.1.

I'm not sure what defines what a user thinks about when the phrase "it't not working" is said regarding this issue.

I'm working in an organization with two print server environments. One with Cirrato that has Rico MFP:s and a newer one with Papercut that has Canon MFP:s

Both worked fine before iOS / iPadOS 17 was introduced.

After version 17 the following was what our users complained about when they said "it's not working".

17.0 and 17.1: No printers that was detected using Bonjour was visible in the printer list. The only one that was visible was those that was defined as printers in the users devices by our MDM:s

17.2: Printers that is found using Bonjour is now visible, so far so good.

Since our users is printing to a printer server and therefore can use any printer of choice by identifying the with RFID och username and password at the printer they have to put in their username and password in the iOS /iPadOS device.

On iOS 16.x and earlier the printers in the printer list had a small lock beside the name that indicated that the user had to use username and password to use it. That lock vanished from iOS 17.0. One other thing that vanished was the ability to "forget the printer" if the user wan't to do so.

While the printers / printer servers now was visible and possible to choose one new "it doesn't work" appeared.

This time it was blank or malformed outputs.

I have not found any way to test what causes problems or not but for when I try to print the following media with the following applications I get the following results:

www.google.se in safari : No problem

https://testimages.org/img/testimages_screenshot.jpg in safari : No problem

The same image saved from safari to pictures, opened by "Photos" and then printed: Blank image.

Photo taken with the device, opened in "Photos" and then printed: Blank page.

This is the same on both printer server environments and there was no issues like this on iOS / iPadOS 16.x and earlier.

I have mentioned this via "feedback assistant" so far with no feedback to me but I hope for my organisations and all other organisations and users that whatever causes this problem if corrected soon. We have No problems with our Macs, it's just iOS and iPadOS. I don't know it the problem is located on the client OS, the client application, the Bonjour part in the client or the server or if the servers get for them "malformed" data if the clients it handling the mDNS info in another way in 17 vs 16 and therefore can't print. I Do Not Know. The only thing that I wan't is that my users can print again.

I don't wan't to read another "restart the printer" etc. This does Not solve any issue, it just buries it for a short time so that it can appear again. There are many replies in this thread that already has noticed that.

We have thousands of iOS devices and hundreds of printers that right now can't print, or more precise, can print some dokuments / URL's and not other ditos.

Apple. Please say something about this issue. There are a lot of users that need to be able to print again.

I have an hp 7800 nothing works. Perhaps Apple does not care. I have to do things on my PC. Apple needs to fix this.

Hello, there was also a problem at our enterprise.

Approximately as discussions were going on here, for about a month or more, problems began. At first there were floating errors, and in December they flatly refused to print jpeg and pdf from the iPhone, it may not print other things (web pages for example), but they simply didn’t check.

Refusal to print looks like printing blank sheets. Printer, in my case it is Xerox VersaLink B7025.

Nothing changed on the printer; the iPhones with the problem is on versions 17.x.x

On the vastness of the World Wide Web(from user nickname:kolochkov), I found a possibly working the following crutch (temporary solution) claims to solve the problem. Unfortunately, I can't check it right now. But if you have a printer nearby, give it a try.

If it works right away, then perhaps this will tell the developers the probable cause and they will finally release an update with a fix.

In the Wi-Fi settings, you need to disable "Private Wi-Fi Address", as in the picture below.

I spoke too soon. Lawrence Finch’s steps worked only for that session. I had to repeat the steps for the next session. I’m running iOS 17.2.1.

Now that iOS/iPadOS 17.2 has been released, this printing issue should be fixed once the affected iPhone or iPad has been updated to 17.2+, but just-in-case if not, try the following (based on other replies here):

• Restart everything (device, printer, and all the network routers/hubs between), as recommend by the original recommended response.
• Remove/disable VPN settings and/or network/wifi settings, as recommended here.
• Update Printer firmware (where possible), i.e. the Canon MF232W

I have the same problem with my iOS devices. All running latest iOS 17 and no device is able to print. Although the printer (Brother HL-L2375DW) is visible and detected by the iOS devices, after a print command nothing happens. Also no error message.

Just when I think it’s working, it doesn’t. Yesterday I printed from my phone, today it will not print to either of my printers. One printer is brand new, while the other is older- no difference. This has been happening for months like this.

I paid over 10k for all my Apple products and need to use PC everyday I want to print. And we print over 600 pages a day from multiple units so this issue is a real pain. Having the ability to print with just a few clicks from anywhere in the office is so convenient especially since 98% of our devices of Apple. The way we got things to work was to (1) reset printer to factory settings, and then (2) reset your modem/router. It worked only for a handful of print jobs and then without notice stopped. But I am not resetting my modem/router every time we need to print. That would require hiring additional staff to man the “modem/router” all day. What a pain! Apple was frantic years ago, but does anyone else feel as if updates are coming more often these days.

I just came across this post, and still this issue has been resolved.