AirPrint not working after iOS 17 Update

I have done all the steps, several times. Reset my WiFi settings in the phone. Factory reset my router and reconfigured. Deleted my vpn profile.

AirPrint currently still not functional on my iPad or iPhone after iOS 17 update.

every device that hasn't upgraded yet prints just fine on the network.

Apple has a problem here to address

my printer is a cannon ML laser printer

It is relevant. I have used AirPrint daily, and I’ve had nothing but trouble with my new phone. I don’t consider it a coincidence. It works fine on my spouse’s phone that’s a 13. I’ve had it work on my phone about 5% of the time, and that shouldn’t happen.

xploraiswakco wrote:

I have reported this issue back to Apple through the Feedback Assistant as both a Developer and an IT Administrator. I did this because I tried adding an AirPrint Config. Profile to an iPhone running iOS 17.1, and it still couldn't find a printer. This is now a serious bug in iOS/iPad 17, and people need to know, if you need to printer from an iPhone or iPad, do not update to iOS/iPadOS 17, and you will lose the ability to print until Apple fixes this bug.

What happened when you followed the steps in the Apple Recommended article at the top of this page, that worked for everyone who tried it?

And no, you will NOT lose the ability to print until Apple fixes anything, because there is nothing for Apple to fix. AirPrint works for millions of users of iOS 17, because if it didn’t you would see thousands of posts about it. If it doesn’t work on your device you have a problem with your phone, your network, or your printer.

Lawrence Finch wrote:

That link does not confirm any bugs. It explains why one specific app doesn’t work. And I’m waiting for you to explain why it is not a problem for millions of users (including me) if it is a bug.

1. Not everyone prints from their mobile devices.
2. Not everyone cares if they can.
3. The only proof you have of "Millions" is the few people you have here that managed to get it working.
4. From the link: "We've confirmed that this issue is a result of a change Apple introduced in iOS 17 and that it is not something we can fix on our end." = Apple bug.
5. The fact that link is the only confirmation, confirms 1, 2, 3.

So after lobbing it back to me I'll lob it back to you, where do you get the idea that it is working for "Millions of users"? Better yet, why do we not need to do all this restarting on 16 and earlier, and why does a config. profile not provide a workaround?

It is a bug, if the restarts do not work, then short of re-installing 16, the ability to print from 17 is lost.

Lawrence Finch wrote:

Millions of users: Because if millions of users have any specific problem there will be thousands of posts about it and articles in all of the major trade press sites.

That just translates as millions of people do not bother printing from their mobiles devices, would you like to try again?

As you can’t go back to iOS 16 if you spent time troubleshooting rather than wasting time explaining why you can’t troubleshoot you can almost certainly fix it.

Not if you intend to restore from backup, but unless it's an iPhone 15 (Pro (Max)), rewinding is possible. and I have daily, it doesn't work, and why on earth would you think trying an AirPrint Config. Profile isn't troubleshooting. Seriously, wow.

BTW, have you updated to iOS 17.1, released today? And have you deleted VPN profiles?

Updated, yes, deleted VPN profiles, can't even try that, as I don't have any to start with.

Again, why is restarting not required for 16 & older, why does the config profile workaround not help?

I'll give you this, the config. profile option bypasses the auto-discovery part of the process, this means even if the printer is unreachable, it should still show as a print option, yet doesn't, this puts the problem squarely on the device, and I've tried all of this on a freshly wiped device, and it still doesn't appear, that tells me it is a bug that Apple need to fix.

I DLed 17.1.2 and confirm what Crispy Pancake just posted: it does *not cure the problem. Phone still cannot find any AirPrintsrs. Since Sunday (5 days ago), I have spent hours trying to resolve this problem with Apple, both in Chats, and then escalated to a Phone call. The Reps tell me Apple “is aware” of the bug, but offer no timetable for a fix. I’m not signed up to get Beta, and so if there is a 17.2 Beta IOS , that is of no import to me. I welcome to this discussion group any posts regarding news of another iOS upgrade.

Correct! I have two old brother printers, firmware all up to date on both. Worked perfectly fine until the recent iOS 17 update.

Did full reset of everything connected and the problem still persists.

I could certainly understand if this were the only forum with concerns, or one specific printer, but there are many others out there with different printers confirming the same problem.

Unplug, reset etc might work completely or only for a short time then stop working the next day.

There is a definite problem but what is causing it is a mystery and I hope Apple and/or printer providers

will work together to solve it.

This is also exactly my experience - even without really knowing what's changed (apart from leaving the house with my phone and later coming back) one day I may be able to print, the next day not.

wmaxam wrote:

Correct! I have two old brother printers, firmware all up to date on both. Worked perfectly fine until the recent iOS 17 update.

Did full reset of everything connected and the problem still persists.

I could certainly understand if this were the only forum with concerns, or one specific printer, but there are many others out there with different printers confirming the same problem.

Unplug, reset etc might work completely or only for a short time then stop working the next day.

There is a definite problem but what is causing it is a mystery and I hope Apple and/or printer providers

will work together to solve it.

I have posted my experiences earlier regarding finding printers etc.

The latest I've noticed with i*OS17.2 is that photo(s) taken with the device and opened with "Photos" is unable to be printed.

If the same photo(s) is inserted into a Notes document the document can be printed without any problem.

The blank pages output seem to be an issue isolated to Photos and maybe other apps but not to i*OS 17 itself.

I still have issues with finding printers, connect to them and that I can't forget / change user credentials once I have used them on one device with one printer. (A feature that was introduced in iOS 10 but that for some reason was broken in i*OS 17.0 at the same time as the discovery function (bonjour / mDNS ?) also was broken but that seem to work in i*OS 17.2)

I wonder if there are apps / programs that seem to work without the "blank pages problem" and if there are others that has the same issues as "Photos" has.

I guess that this info could be worth something for Apples dev teams when they are trying to find the root cause for this. If everyone that consistently experiences "blank pages" in one or more programs / apps running in i*OS17 could post that info here then they'd have some more to work with than "it just print blank pages".

Same for me. A phone reboot pretty reliably gets printing from the phone working again (falsely giving hope that an iOS update might have addressed it), but it soon reverts to failing again (with timeout errors for me on my Samsung printer) - when the session ends.

It is not practical to use reboots as a workaround every time I want to print. Sorry

iPhone 13 Max Pro and exact same issue. Phone will connect to the printer, but spins in the spool and then disappears. I can use a third party app to print fine. All iPhones in the house with iso 17+ have the same issue, iPads are not impacted. Tried all of the troubleshooting steps but no luck restoring service. Apple assistance seems lack luster and like they are just reading from a checklist that was not well thought out.

I had three issues after the iOS updates on my phone snd watch.

The two specific to my watch have been resolved (apple pay and “now playing” )

the third, air print has not. I have 2 Epson printers. Neither has a firmware update available and I have installed a new wifi router (which fixed another espin user who posted on this thread).

interestingly, my old Epson printer (WP-4533), can AirPrint. My newer, smaller one ET-3760 still cannot AirPrint. It shows the printer… but simply goes nothing when asked to print.

i have also cleared my cache as suggested in these posts… still not helping.

I have followed all the instructions I have read so far… in order… but no luck

I paid over 10k for all my Apple products and need to use PC everyday I want to print. And we print over 600 pages a day from multiple units so this issue is a real pain. Having the ability to print with just a few clicks from anywhere in the office is so convenient especially since 98% of our devices of Apple. The way we got things to work was to (1) reset printer to factory settings, and then (2) reset your modem/router. It worked only for a handful of print jobs and then without notice stopped. But I am not resetting my modem/router every time we need to print. That would require hiring additional staff to man the “modem/router” all day. What a pain! Apple was frantic years ago, but does anyone else feel as if updates are coming more often these days.

I just came across this post, and still this issue has been resolved.

Ok I just updated my iPhone with the new 17.3 fix. I can print now but only through the Cannon print app I download to my phone! Still won’t work the old way! Of course Apple would not specifically say what it actually fixes! Just says security issues!

But does it work consistently now? Mine worked all the time before IOS 17. Now it’ll work sporadically. Today it printed a page no problem, but 2 hours later it wouldn’t go. I cycled the phone off/on, cycled the printer, still just reads “printing” forever. I gave up and printed from the laptop. Tomorrow it might work or may not- it just prints ok every now and then without me doing anything special. Then sometimes it makes a major fuss and I can’t get it to go. Each moment to the next can be different, it’s nuts. I’m not resetting my iphone network settings each time I want to print as that’s too much (I’ll do it on occasion, but I’m not going that far every time it won’t print).