AirPrint not working after iOS 17 Update
I updated my iphone yesterday. I wanted to print an email I received from Gmail. When I tried to print I received the message "no AirPrint Printers Found"
[Re-titled by Moderator]
iPhone 12 Pro
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I updated my iphone yesterday. I wanted to print an email I received from Gmail. When I tried to print I received the message "no AirPrint Printers Found"
[Re-titled by Moderator]
iPhone 12 Pro
To start with: I'm not intending to say that the cause of this problem is due this or this. I only want the iOS users where I work to be able to print the way they was able before 17 and to know what has caused the problem not how to "make it to away".
I have read the 5 step "turn it off and on again solution" and I have read that it seem to work on some devices in some networks.
When a solution to a problem is to "turn it off and on" the problem is doomed to come back until the actual cause is fixed. This might work in a SOHO environment but not in larger organisations where the device count on both iOS/IpadOS devices and printers it counted in hundreds or thousands.
I wan't to add one thing that I've made in a quest to find what's the cause of this.
We have thousands of client devices and >1000 iPads in the organization where I work and we immediately blocked upgrade to iOS/iPadOS 17 when we understood that AirPrint stopped working after upgrading to 17.x.
I have tried to get iPads back to 16 but so far the only model that I could do it with has been with iPad gen 6.
Result: AirPrint worked like before when they did run on 16. Nothing was done on printers (server handled, not SOHO devices), router (large firewall), DNS'es or any other parts of the network. Just downgraded the devices to 16.
I just did the following on one iPad 6 gen:
Running on 16.7.2: AirPrint printers visible.
Restore from 16.7.2 to 17.1 via DFU - result: No AirPrint printers visible.
Restore from 17.1 to 16.7.2 via DFU - result: AirPrint printers visible.
Restore from 16.7.2 to 17.1 via DFU - result: No AirPrint printers visible.
Restore from 17.1 to 16.7.2 via DFU - result: AirPrint printers visible.
No other changes in the network environment was made.
How many times shall this be performed back and forth to get statistics if AirPrint works or not until this is seen as something that was introduced / changed (maybe not a real bug) in 17 since the problem isn't in 16.7.2 but in 17.x.?
As I wrote in the beginning I'm not on a quest to whine about this or that. I just wan't my users to be able to use AirPrint as before 17.x
Still not working after several network resets, no vpn, private network address off on my WiFi, network resets on iPhone and iPad, several router reboots and factory resets, turning my phone off on on hundreds of times now I imagine.
still won’t print form Cannon MF247dw
I have reported this issue back to Apple through the Feedback Assistant as both a Developer and an IT Administrator. I did this because I tried adding an AirPrint Config. Profile to an iPhone running iOS 17.1, and it still couldn't find a printer. This is now a serious bug in iOS/iPad 17, and people need to know, if you need to printer from an iPhone or iPad, do not update to iOS/iPadOS 17, and you will lose the ability to print until Apple fixes this bug.
Jdbeduhn wrote:
Same printer same issue. I’m back because it’s still not working after 17.1 update. My iPad and phone are useless to me now for any printing at all.
What happened when you followed the steps in the Apple Recommended article at the top of this page, that worked for everyone who tried it?
One more, that is missed in the Recommended post: Delete your VPN profile and app.
xploraiswakco wrote:
I have reported this issue back to Apple through the Feedback Assistant as both a Developer and an IT Administrator. I did this because I tried adding an AirPrint Config. Profile to an iPhone running iOS 17.1, and it still couldn't find a printer. This is now a serious bug in iOS/iPad 17, and people need to know, if you need to printer from an iPhone or iPad, do not update to iOS/iPadOS 17, and you will lose the ability to print until Apple fixes this bug.
What happened when you followed the steps in the Apple Recommended article at the top of this page, that worked for everyone who tried it?
And no, you will NOT lose the ability to print until Apple fixes anything, because there is nothing for Apple to fix. AirPrint works for millions of users of iOS 17, because if it didn’t you would see thousands of posts about it. If it doesn’t work on your device you have a problem with your phone, your network, or your printer.
Lawrence Finch wrote:
...
And no, you will NOT lose the ability to print until Apple fixes anything, because there is nothing for Apple to fix. AirPrint works for millions of users of iOS 17, because if it didn’t you would see thousands of posts about it. If it doesn’t work on your device you have a problem with your phone, your network, or your printer.
Then explain why setting up an AirPrint Config. Profile doesn't help? And why devices on 16 and older still work perfectly fine?
Millions of users: Because if millions of users have any specific problem there will be thousands of posts about it and articles in all of the major trade press sites.
As you can’t go back to iOS 16 if you spent time troubleshooting rather than wasting time explaining why you can’t troubleshoot you can almost certainly fix it.
BTW, have you updated to iOS 17.1, released today? And have you deleted VPN profiles?
Lawrence Finch wrote:
Millions of users: Because if millions of users have any specific problem there will be thousands of posts about it and articles in all of the major trade press sites.
That just translates as millions of people do not bother printing from their mobiles devices, would you like to try again?
As you can’t go back to iOS 16 if you spent time troubleshooting rather than wasting time explaining why you can’t troubleshoot you can almost certainly fix it.
Not if you intend to restore from backup, but unless it's an iPhone 15 (Pro (Max)), rewinding is possible. and I have daily, it doesn't work, and why on earth would you think trying an AirPrint Config. Profile isn't troubleshooting. Seriously, wow.
BTW, have you updated to iOS 17.1, released today? And have you deleted VPN profiles?
Updated, yes, deleted VPN profiles, can't even try that, as I don't have any to start with.
Again, why is restarting not required for 16 & older, why does the config profile workaround not help?
I'll give you this, the config. profile option bypasses the auto-discovery part of the process, this means even if the printer is unreachable, it should still show as a print option, yet doesn't, this puts the problem squarely on the device, and I've tried all of this on a freshly wiped device, and it still doesn't appear, that tells me it is a bug that Apple need to fix.
This is a real hassle with 17- I have been printing on my workplace network printers for years, now I have to go through the supplied Windows laptop (which I don't use for anything else) to print anything! Glad some of the steps suggested by Lawrence worked for some people, certainly didn't for me. just updated to iPadOS17, no change!
xploraiswakco wrote:
Lawrence Finch wrote:
• Do the following, i this order:
Turn off the printer
• Turn off your phone
• Turn off your router for 15 seconds
• Turn on your router
• Turn on your phone and wait for it to connect to Wi-Fi
• Turn on the printer
This should restart the BonJour network that manages printer connectivity.
Note that is probably just one of these that needs to be done, but figuring out which one will take longer than just doing them all.
Both my iPhone and iPad have iOS 17 and they both still print.
1. For everyone where these instructions haven't worked, or they are impossible to follow (such as workplace):
This is a confirmed bug in iOS/iPadOS 17, Apple have changed something that is breaking the ability to print, and Apple are working on a fix.
2. If it is possible to try again, please do, two or three times more.
3. Where it is not possible, or the above does not help, all we can do is wait for Apple to fix the bug.
4. Until then, use workarounds, i.e. use a computer, or at a workplace, find what other options they have for a workaround, for example, we have a web print service, some printers even provide their own webprint service, so check out what other capabilities the printer might have.
Apple are working on a fix, as the issue is fixed in the Developer Beta 17.2, Papercut has more information.
Through trial and error, I found out after the IOS upgrade to 17.1 that my personal VPN was preventing me from printing to my Brother MFC Airprint Printer. Once I disabled the VPN, the issue was resolved. I hope this helps those of you who have experienced this issue.
Now I see that my Macbook, which hasn’t yet been upgraded to Sonoma, is printing fine.
(we moved recently and I haven’t turned it on for a few weeks) I’m now reluctant to update this device, since it’s the only one printing. Just a little more information for the discussion.
I also have this problem. We updated both our iPhones, the Mac, and now unable to print anymore.
Our MacBook Pro wasn’t updated, this is the only apparatus that we can now print on, this also reluctant to update tha MacBook.
i did try the suggestion that I turn off the router, and all apparatus, and then turned them back on one for one. It worked, for one day, the next day everything was again no printing.
Hi teitchej,
In addition to the Apple recommended answer’s troubleshooting steps, I would recommend making sure that your printer has the latest firmware.
I actually just had the same problem and updating my Canon's firmware solved it immediately.
I hope this works for you and the others. Have a nice one!
Thank you so much for your detailed fix! I have the exact printer and this fix worked. We can again print from our iPhone 13 and IPhone 14 ProMAX (that use iOS 17) directly to this printer. YEAH!! I am so glad Canon supports the firmware update for this printer. I was worried the printer would be too old to support.
Tried this for iPhone upgrade 17.1.1. Wifi printing not working at all (no response to printer even though it saw it.) After those steps above, it now prints garbled color blocks. Ipad (not updated) still prints fine. It’s def the iOS iPhone update that made hp printing impossible. Any other suggestions? Really don’t want to have to get a new printer just cause iOS incompatible with older printers.
AirPrint not working after iOS 17 Update