AirPrint not working after iOS 17 Update
I updated my iphone yesterday. I wanted to print an email I received from Gmail. When I tried to print I received the message "no AirPrint Printers Found"
[Re-titled by Moderator]
iPhone 12 Pro
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I updated my iphone yesterday. I wanted to print an email I received from Gmail. When I tried to print I received the message "no AirPrint Printers Found"
[Re-titled by Moderator]
iPhone 12 Pro
To start with: I'm not intending to say that the cause of this problem is due this or this. I only want the iOS users where I work to be able to print the way they was able before 17 and to know what has caused the problem not how to "make it to away".
I have read the 5 step "turn it off and on again solution" and I have read that it seem to work on some devices in some networks.
When a solution to a problem is to "turn it off and on" the problem is doomed to come back until the actual cause is fixed. This might work in a SOHO environment but not in larger organisations where the device count on both iOS/IpadOS devices and printers it counted in hundreds or thousands.
I wan't to add one thing that I've made in a quest to find what's the cause of this.
We have thousands of client devices and >1000 iPads in the organization where I work and we immediately blocked upgrade to iOS/iPadOS 17 when we understood that AirPrint stopped working after upgrading to 17.x.
I have tried to get iPads back to 16 but so far the only model that I could do it with has been with iPad gen 6.
Result: AirPrint worked like before when they did run on 16. Nothing was done on printers (server handled, not SOHO devices), router (large firewall), DNS'es or any other parts of the network. Just downgraded the devices to 16.
I just did the following on one iPad 6 gen:
Running on 16.7.2: AirPrint printers visible.
Restore from 16.7.2 to 17.1 via DFU - result: No AirPrint printers visible.
Restore from 17.1 to 16.7.2 via DFU - result: AirPrint printers visible.
Restore from 16.7.2 to 17.1 via DFU - result: No AirPrint printers visible.
Restore from 17.1 to 16.7.2 via DFU - result: AirPrint printers visible.
No other changes in the network environment was made.
How many times shall this be performed back and forth to get statistics if AirPrint works or not until this is seen as something that was introduced / changed (maybe not a real bug) in 17 since the problem isn't in 16.7.2 but in 17.x.?
As I wrote in the beginning I'm not on a quest to whine about this or that. I just wan't my users to be able to use AirPrint as before 17.x
Shut things off then on does temporarily solve the problem. Brother printer will print for the day but next day the inevitable message appears “Printer Busy”. Cant be busy, nothing in the print queue it’s empty. I tried everything and it just does the same thing. So to temporarily solve the frustration, I plugged my printer into an Alexa outlet, programed it to go off, wait 5 minutes and turn it back on.
I can now have the printer reset itself and move on with printing. There are two many different forums and printers having the same problem. I have come to the conclusion that IOS 17….17.2 needs to be fixed.
i would like a solution to the problem that is more permanent than the temporary ones, that for some, does fix the problem.
No, unfortunately 17.2 does not fix the problem.
Rebooting the phone always restored printing for a day or so, but is no longer than that. The problem always recurs and continues to do so with 17.2 installed.
17.2 has made no difference.
The problem is that I have parents sign sheets and I need to work quickly all day. For the past 10 years, whether it be old or new iPhones, I was able to print DIRECTLY from the PICTURES. It now only PRINTS BLANK PAGES. I know what I am doing. It NO LONGER WORKS. I have to go through the APP NOW and it makes me lose TONS OF WORK TIME!
you are so correct!!!! So many rapidly coming UPDATE, UPDATE UPDATE, and does not fix the problem. for over 10 years I could print DIRECTLY from PHOTOS (screen shots of paperwork), on my iphones 6,8, and my 2-1TB $4000 (with accessories) iphones 14PRO. I could print NO PROBLEM directly from PHOTOS, AIRPRINT. NOW I GET A BLANK SHEET OF PAPER. THAT IS IT, A BLANK SHEET OF PAPER!!!!
I had the same symptom with an iPhone 13, IOS 17.2.1, VPN and an HP printer on a simple WIFI network. I followed the Lawrence Finch post from Dec 8th. 1) removed VPN from the phone, 2) performed an orderly equipment shutdown, 3) brought everything back up, a piece at a time, 4) AirPrint worked, 5) waited a few days and then reinstall VPN. AirPrint is still working.
Nothing anybody posted fixes the ability to directly post from PHOTOs as I could always do for 10 years with new phones, old phones, all the way up until IOS update 17.1.1 and all after. Were mostly all professional people and we understand!!!!
why is apple removing my posts when I am writing almost exactly what others are writing about the inability to perform my work properly due the the 17.1.1 update that disrupted airprinting from photos, etc. This seems to be an endless problem for tons of people posting here? How are my posts any different? Just don't understand this?
It landed and did not fix the problem. I am still printing BLANK sheets when airprinting. I have an $800 Brother airprinter I can NO LONGER AIRPRINT TO. I was able to with an iPhone 6,8, 14PRO for 10 years, and now I can't? Why? Why not fixed?
Thank you for the suggestion...wish it had worked
I have and epson ET-3760
and
iphone 12 pro running iOS 17.2.1
no success after following the above steps in order, airprint still not working
my printer's firmware was up to date when I checked
my mac book can successfully AirPrint to this printer (they are all on the same wireless network)
(BTW I've had other issues between my phone since the 17.2 update and my series 7 apple watch running 10.2
.....after 2 hours on the phone with apple care yesterday and unpairing/repairing my watch they appear to be fixed)
During replacing my router (not part of this issue) when reconnecting my Epson printer, it advised there was an update. Checking the printer menu no update was shown, but unplugging it and then setting it up on the new wireless network it advised me to update. Printing wirelessly now works.
Epson ET- 2750 / iOS 17.2.1
I have posted my experiences earlier regarding finding printers etc.
The latest I've noticed with i*OS17.2 is that photo(s) taken with the device and opened with "Photos" is unable to be printed.
If the same photo(s) is inserted into a Notes document the document can be printed without any problem.
The blank pages output seem to be an issue isolated to Photos and maybe other apps but not to i*OS 17 itself.
I still have issues with finding printers, connect to them and that I can't forget / change user credentials once I have used them on one device with one printer. (A feature that was introduced in iOS 10 but that for some reason was broken in i*OS 17.0 at the same time as the discovery function (bonjour / mDNS ?) also was broken but that seem to work in i*OS 17.2)
I wonder if there are apps / programs that seem to work without the "blank pages problem" and if there are others that has the same issues as "Photos" has.
I guess that this info could be worth something for Apples dev teams when they are trying to find the root cause for this. If everyone that consistently experiences "blank pages" in one or more programs / apps running in i*OS17 could post that info here then they'd have some more to work with than "it just print blank pages".
If Apple plans to keep this bug, they should send this list (the Apple Six-Step?) out to all their iPhone users.
Computer always connects to the same printer just fine. The phone is random. iOS 17.1.2
Same for me. A phone reboot pretty reliably gets printing from the phone working again (falsely giving hope that an iOS update might have addressed it), but it soon reverts to failing again (with timeout errors for me on my Samsung printer) - when the session ends.
It is not practical to use reboots as a workaround every time I want to print. Sorry
iPhone 13 Max Pro and exact same issue. Phone will connect to the printer, but spins in the spool and then disappears. I can use a third party app to print fine. All iPhones in the house with iso 17+ have the same issue, iPads are not impacted. Tried all of the troubleshooting steps but no luck restoring service. Apple assistance seems lack luster and like they are just reading from a checklist that was not well thought out.
I had same problem with our various iPads and iPhones after the iOS17 upgrade. All previously worked fine with the Canon MB2150.
Attempting to print, the Print dialogue 'Printer' selection would so no printer available, you'd hit the right arrow and select the named printer, it would then go back to the Print dialogue and the wheel next to the selected name would spin for 10 seconds and the name would disappear and we'd be back to 'no printer selected/available'.
Rebooting the phones/printer didn't help. Neither did switching off the Norton 360 VPN. No Firmware update available from Canon for this printer. All wifi network settings on the printer were fine. Bonjour service on MacMini could see the printer.
The fix was to follow previous advice seen earlier in this discussion. That was to go to iOS Settings>General>Transfer or Reset iPhone>Reset>Reset Network Settings.
The OS reboots and you have to log in again to your Wifi but after that the AirPrinter selection stayed put and the documents started to print out.
AirPrint not working after iOS 17 Update