AirPrint not working after iOS 17 Update

I updated my iphone yesterday. I wanted to print an email I received from Gmail. When I tried to print I received the message "no AirPrint Printers Found"


[Re-titled by Moderator]

iPhone 12 Pro

Posted on Sep 19, 2023 1:33 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 19, 2023 6:16 PM

Do the following, i this order:

  • Turn off the printer
  • Turn off your phone
  • Turn off your router for 15 seconds
  • Turn on your router
  • Turn on your phone and wait for it to connect to Wi-Fi
  • Turn on the printer


This should restart the BonJour network that manages printer connectivity.


Note that is probably just one of these that needs to be done, but figuring out which one will take longer than just doing them all.


Both my iPhone and iPad have iOS 17 and they both still print.

217 replies

Oct 17, 2023 8:26 PM in response to teitchej

The common advice is to restart everything, as Lawrence Finch has been stating, but he's failing to point out that, 1, it won't work for everyone, and 2, it wont work at your workplace.


Despite Lawrence's ridged (scripted perhaps? I do question his qualifications, as any qualified IT support person knows, being so ridged, only provides bad support) responses, this is an Apple bug that Apple need to fix.

Oct 25, 2023 2:20 PM in response to Lawrence Finch

Lawrence Finch wrote:
...
And no, you will NOT lose the ability to print until Apple fixes anything, because there is nothing for Apple to fix. AirPrint works for millions of users of iOS 17, because if it didn’t you would see thousands of posts about it. If it doesn’t work on your device you have a problem with your phone, your network, or your printer.

Then explain why setting up an AirPrint Config. Profile doesn't help? And why devices on 16 and older still work perfectly fine?

Oct 25, 2023 2:48 PM in response to Lawrence Finch

Lawrence Finch wrote:
...because there is nothing for Apple to fix. ...

Listen-er read, I'm an Apple fan like you obviously are, but this statement alone disqualifies you from being an IT professional, because what worked perfectly fine in 16, now barely works in 17, meaning Apple have changed something, and in so doing, created a bug they need to fix. I am an IT professional and I am confident in that fact. Continually stating the same restart advice is the only fix when it doesn't work for everyone while working on your "perfect" network is providing bad support, and if you were working for me I'd be considering firing you. Just because you can get it to work, does not automatically mean there is no bug.


So, until you can effectively explain why the restarting advice is not needed for iOS/iPadOS 16 & older, and why adding an AirPrint Config. Profile to an iOS/iPadOS 17+ device does not help, please learn how to provide support from your local Apple professional.

Nov 17, 2023 4:35 PM in response to Lawrence Finch

Tried this for iPhone upgrade 17.1.1. Wifi printing not working at all (no response to printer even though it saw it.) After those steps above, it now prints garbled color blocks. Ipad (not updated) still prints fine. It’s def the iOS iPhone update that made hp printing impossible. Any other suggestions? Really don’t want to have to get a new printer just cause iOS incompatible with older printers.

Nov 21, 2023 2:40 AM in response to teitchej

Since updating to iOS 17 I can no longer print reliably from my iPhone. I get timeout errors instead. I've tried all the fixes suggested and they might work once, but next time, they don't work. I print daily from my iPhone and immediately noticed the problem. Even rebooting the phone can get printing working - just once. (Not a real fix - I cannot reboot each time I need to print.)


Inconsistencies cut across apps - one day not able to print from Edge, but can print the same webpage from Safari. Next day cannot print even from Safari.


I've got a networked Samsung Xpress M2825 printer which is supported by Airprint - About AirPrint - Apple Support


This a real shame as one of the great benefits of using all this equipment was the convenience of printing documents from my hand held device - no more sadly. Hopefully an iOS update will come through soon which will fix it.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AirPrint not working after iOS 17 Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.