Merged Voicemails after IOS 17 Update

My wife and I share an Apple ID but have different cell phone numbers. We both have iPhone 14 Pro Max.


When I updated to iOS 17, yesterday, I lost all ability to make changes on the Apple ID (the picture got grayed out in Settings). Can't even enter it.


When she upgraded to iOS 17, today, our voice mail gots merged. When someone leaves a VM on her phone, it shows up on mine. Same as leaving a VM on mine, it shows up in hers. When I delete a VM on my phone, it gets deleted on hers and vice-versa.


How do we need to change to get back to separate voice mails? Please help.

iPhone 14 Pro Max

Posted on Sep 19, 2023 6:47 PM

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Posted on Sep 23, 2023 4:18 PM

The issues were two fold and resolved in a Genius Bar session.


  1. The grayed out Apple ID was caused by me turning on Content & Privacy Restrictions, Not Allowing Passcode Changes and Account Changes, and putting in a different 4-Digit Passcode. Once, I turned it off, the Apple ID under Settings, stopped being grayed out and it was back to normal. BTW, the reason I put I put in this 4-digit passcode is because of this report from WSJ: https://www.youtube.com/watch?v=tCfb9Wizq9Q;
  2. The only way out of the merge voice mail (calls, photos, etc.) is to create a different Apple ID and do Family Sharing.


Thanks for your help!

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326 replies

Nov 23, 2023 3:49 PM in response to 100clicks

100clicks wrote:

Sorry for interrupting, but why you don't like different Apple ID like one each? I'm genuinely curious, do not take me wrong, I'm open to anything

So I have personal and work devices. I used 1 Apple ID for everything. The only thing I couldn’t do was create the new bigger profile emojis because I had 2 numbers associated with 1 ID


Since I created a 2nd ID, issues arose such as:

unable to seamlessly switch AirPods between devices, shared iMessages between devices which enabled me to leave a work device behind occasionally. In general everything feels disjointed which was not the intent of being able to have one ID across ALL DEVICES, because you can’t genuinely keep 1 ID if you have 2 phones as part of that group.


Thanks Apple.

Nov 24, 2023 4:53 AM in response to Retired_old_guy

You can sync contacts to just about any email account. It doesn't have to be iCloud. You can sync to multiple for that matter.


I sync my contacts to my iCloud account. My wife syncs hers to her iCloud account. We have a gmail account that we both sync contacts to. We don't actually use that account for email. Just common contacts.


I don't need every single one of her friends numbers clogging up my contacts and she doesn't want mine either.

This gives us the best of both worlds.

Nov 24, 2023 10:01 AM in response to Ala836

Very hard to stop sharing an Apple ID. This is not a solution. My voicemails should be based on the phone number not the Apple ID. What if I have a work phone and a personal phone but I use the same Apple ID, why would I on want all of my voicemails to be on both phones? And this will also cause the voicemail to get full more quickly. Whoever came up with this dumb idea should be fired.

Nov 25, 2023 4:00 PM in response to lobsterghost1

i used to have a shared ID with wife years ago. VERY RARELY, do I ever have to input her Apple ID as you say. Usually just with phone upgrades or if a major update resets appleID for some reason.

lobsterghost1 wrote:

But every time you need to update any of the apps downloaded under the previous ID, you'll have to sign out of the new ID and sign back into the old ID, then update the apps, then sign out again, and sign back in with the new ID. As long as that doesn't annoy, you can do what you did.


Nov 26, 2023 4:17 PM in response to KiltedTim

Sorry to bother you, but I'm hoping you may be able to help. The single biggest reason that my wife and I continue to share a single Apple ID is because of our photos. We share the same library dating back decades. We would like to continue having access to the same photos, both from the past and everything going forward. I'm wondering what the easiest way to do this is. This doesn't fall under Family Sharing I believe. So, according to what I've read, it seems that I'd have to move all of our existing photos into a Shared Library and then change the default setting on each phone to save new photos to the Shared library. Am I getting that right? And is there an easier way? Thanks.

Nov 29, 2023 8:04 AM in response to IdrisSeabright

The advice to “fix” this is to create separate IDs. I have done that and I cannot find a way to sync contacts and calendars on my phone and my spouse phone. That syncing is very much needed. Where is a step by step process to do that. Telling people to change IDs does not help without giving us info on how ro share what we want to share.

Nov 29, 2023 8:14 AM in response to kfox7

kfox7 wrote:

The advice to “fix” this is to create separate IDs. I have done that and I cannot find a way to sync contacts and calendars on my phone and my spouse phone. That syncing is very much needed. Where is a step by step process to do that. Telling people to change IDs does not help without giving us info on how ro share what we want to share.

That issue has already been addressed in this thread. See KiltedTim's post of November 24th. And, I have no way of knowing what people want to share unless they say. I was addressing one issue and one issue only.

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Merged Voicemails after IOS 17 Update

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