AirPrint not working after iOS 17 Update

AirPrint was working on ios16 using a Canon printer connected to my home WiFi. I recently updated to ios17 and the printer shows up as an available printer but shortly disappears after selecting it. I am able to print on iPad os 16 and my MacBook Air on Ventura using AirPrint. I’ve reset network setting on both router iPhone and printer and I am still encountering same behavior. Does anyone have any idea on how to fix it or if it is a known bug in ios17? I’ve also restarted my phone and tested it on my partners iPhone which shows same behavior on ios17.


[Re-Titled by Moderator]

iPhone 14 Pro Max

Posted on Sep 19, 2023 7:55 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 21, 2023 11:52 AM

Blah_blah_011 Said:

"Cannot AirPrint after updating to ios17 on iPhone: Issue was fixed after updating firmware on Canon printer under Menu -> System Management -> Update Firmware

———-


Updates are what firmware is all about. To get something working as it should with a newer Operating System and to fix bugs, install firmware updates.


Excellent job troubleshooting!

Similar questions

373 replies

Nov 27, 2023 1:13 AM in response to Techguyuk

If it truly were a Bonjour compatibility issue, why can I print from literally every other app? It doesn’t make sense at all. I think theres a handoff issue(bug/glitch) between the Photos app and Bonjour. Printer still gets a print command but clearly it’s empty so the printer aborts the process immediately. Another weird thing is I can print from my IPhone 14 Pro Max but not my daughters iPhone 14 Plus, my wife’s iPhone 13 Pro Max, my iPad Pro 12.9 M2, my daughter iPad 8th gen or my wife’s iPad 7th gen all of which are running iOS 17.2 and haven’t printed since iOS 17 RC. Again, we can print through literally any other app with the caveat that HP Smart will not print RAW photos

Dec 5, 2023 12:12 PM in response to Blah_blah_011

I too have problems printing to my canon network printer on home network from my iphone 11 and my wife’s too after doing of 17.1.2 update. Airbook prints great on network - so it has to be os update bug. Tried powering everything down and back up - this update just fubar it would be nice to be able to revert to os 16 but that would make too much sense hey? When is NEXT OS update to fix this foing to happen?

Dec 18, 2023 4:32 AM in response to alfixy

Sounds good. But the solution I read was: copy the picture in a note. Air-print the note with the picture. That works, directly printing the picture does not work? What is the difference?

so air- print works( no discussions about vpn, not correct IP etc). Air-print works for pdf, notes, word, excel etc. Only not for directly printing pictures.

What is then technical the difference?

Dec 23, 2023 3:10 PM in response to Blah_blah_011

Same problem on HP LaserJet Pro 400 color Printer M451 series, and only with my iOS devices. (I *can* airprint from my Windows laptop to this HP printer, but *not* from my iOS devices running OS 17.2.1) All firmware on printer up-to-date. The printer shows as available on my iOS devices, I execute the print command, the printer acts like its going to print, and then just drops it and returns to neutral state. Any solutions? Thank you for any ideas!!


Jan 5, 2024 9:18 PM in response to Blah_blah_011

I have the same issue. Neither my Canon nor Brother printer will print AirPrints. The documents go to the printers, and I can see the printers preparing to print, but then it doesn’t print. I’ve tried to print from my IPad and IPhone. After the 17.2 software update, I turned off/on my router, PC and both devices. It printed. Then the next day it wouldn’t print and still won’t. I really use AirPrint a lot and this is very inconvenient.


Jan 10, 2024 8:09 AM in response to Blah_blah_011

I didn't have problems till the 17.2 update on iOS. The best solution is to do it on a device that hasn't updated and disconnect your devices from the iCloud. The problem will be extended to the other devices through the iCloud. I'm just lucky I didn't update my tablet. I can't print anything off my phone, every document is completely ruined.

Jan 14, 2024 4:33 PM in response to Blah_blah_011

I have performed everything listed in this thread. I still can’t AirPrint from neither my IPad 6 nor IPhone 11 to my Brother MFC-J985DW and Canon MX922. After turning on/off router and all devices, AirPrint worked for one print job. Then it would not work. All software is up to date. I don’t use Norton VPN and VPN on devices is not activated. All is on the same network. This is quite frustrating. Yes. Both of my Apple devices are generations behind, and both my printers are old. But my husband’s iPhone 13 also won’t AirPrint.

Jan 17, 2024 2:11 PM in response to Lawrence Finch

Lawrence, I don't believe it, but it finally worked! I have a HP printer and Norton and have done your steps several times, but I think the difference is that I was trying to print from a photo, so I tried printing from an email and waited a couple minutes for it to be set up in AirPrint. Then I hit the dimmed out "Printer Not Found" again, and it worked!!! Thanks so much.

Jan 27, 2024 3:23 PM in response to Blah_blah_011

Just updated iPhone and iPad to 17.3, no help, same as most others, no firmware update available from Canon, performing step by step reset allows you to print maybe once and then the printer goes offline for Airprinting however all other non iOs functions on the network are fine, printer functions normally. This has to be an apple problem and I can't believe it has gone on so long.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AirPrint not working after iOS 17 Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.