AirPrint not working after iOS 17 Update

Feedback - iPhone - Apple

I filled in a feedback form, perhaps that's the official way of letting apple know?

Techguyuk wrote:

Lawrence, this thread is now massive, you’re the best qualified here, why don’t you start a new thread summing up all the information into one post making an easy read, I’m outa here now, hope people get sorted.

I like your suggestion, so I created a user tip: AirPrint Troubleshooting - Apple Community

BridgetCT wrote:

My Brother printer will not connect to my iPhone since the latest upgrade. If so many people are having this problem it is clearly an apple screw up. They need to fix it fast. We need to use our printers.

No, it is NOT clearly an Apple screw up, it could be a settings problem, a network problem VPN problem printer firmware problem and more . AFTER you follow the troubleshooting steps here→AirPrint Troubleshooting - Apple Community post back with the results.

Sadly, 5 years is now old for a printer that probably cost practically nothing. But my 20+ year old HP Laserjet 6MP still works great. Have you tried to install an update from the printer control panel? And have you tried these other troubleshooting steps→AirPrint Troubleshooting - Apple Community?

Did you go through ALL of the troubleshooting steps previously posted (and repeated here, in case you didn’t read the rest of this page in the thread). Start here→AirPrint Troubleshooting - Apple Community

Did you follow the troubleshooting guidance that has been posted in the thread you just added to? I’ll repeat it so you don’t have to go back and read what you skipped over→AirPrint Troubleshooting - Apple Community

Uandme-14 wrote:

My Printer is not working after iOS 17.2.1 update,how will I solve it?

Have you checked EVERYTHING in this user tip, that was previously posted on the same page as your post?→AirPrint Troubleshooting - Apple Community

Have you checked EVERYTHING in this user tip, that was previously posted on the same page as your post?→AirPrint Troubleshooting - Apple Community

Especially removing VPN if you use it.

And note that most Canon printers need a firmware update to work with the latest version of Bon Jour. You can install it from the printer’s control panel.

It's a Samsung M2875FD. It doesn't support Wifi and has a physical connection to the LAN. It does support Airprint though and is listed as supported by Apple (About AirPrint - Apple Support (ZA)). I have an IOS 16 iPhone that does see this printer and can print to it, but my iPad on the same Wifi network as the iPhone can't see it no matter what. I can't tell you how many things I've tried, including printer firmware upgrades, countless restarts on both sides, resetting network settings on the iPad, etc...

OldFGH Said:

”I have the same issue with an Epson Workforce WF-3620. It still prints with my iPad pro which can’t update to 17.01 but runs on iOS 16.7, but on our three other products, which are all updated to iOS 17.01, I can’t print.”

Getting Epson to Work with iOS17:

Contact Epson. They probably have yet to do their part in providing the drivers.

1. Go Here: Contact Us - Epson
2. Click: Contact Us
3. Proceed from there as necessary

After 6 hours of trying, this solution worked: (note- I do not have any Norton anything anywhere)

equipment:

iPhone 14 pro max

iOS 17.0.3

HP laser jet pro all in one M277

here’s the steps I took: (I’m not a professional so maybe have more steps here than needed!)

1. uninstall the hp printer and deleted all “remnant “ files on folders - on my dell lap top
2. reboot printer and desktop
3. Reinstall printer on desk top and a driver update called PCL 6. I also had one firmware update to installl.
4. reboot laptop. Unplug printer for 60 seconds- then turn on again. Reboot my gateway (modem/router)
5. reboot everything again!
6. reset network settings on my iPhone.
7. install HP Smart app on my phone.
8. reboot my phone
9. now when I go to print, I have an option to “print from HP Smart” or “print”
10. Chose the HP Smart option. I can now print images from iPhone photos, webpages with images, and every thing else. It doesn’t work if I just hit “print”.

One more thing, I also enabled Wi-Fi Direct on my printer. I was not able to print by connecting to the wi fi direct network - and I’m not sure if this is how the smart HO app connects. All I know is that it works now!

The option to print from HP smart did not appear until I did all these things.

Do the following, in this order:

• If you have VPN installed, delete the VPN profile and app - If that doesn't fix it proceed with the next steps
• power off the printer
• Power off your iPhone
• Restart your router by unplugging it for 15 seconds (many newer routers have no true power switch)
• Turn on your iPhone
• Connect the iPhone to the Wi-Fi network if it doesn’t automatically connect
• Power on the printer and wait for it to connect to Wi-Fi

You should also check with the printer manufacturer for a software update for the printer.

These steps restart the BonJour network that supports AirPrint, and will usually resolve any AirPrint issues. You probably don’t need to do all of them, but following these steps is usually less work than finding the one that is causing the problem.

Did you try the following, in this order:

• If you have VPN installed, delete the VPN profile and app - If that doesn't fix it proceed with the next steps
• power off the printer
• Power off your iPhone
• Restart your router by unplugging it for 15 seconds (many newer routers have no true power switch)
• Turn on your iPhone
• Connect the iPhone to the Wi-Fi network if it doesn’t automatically connect
• Power on the printer and wait for it to connect to Wi-Fi

You should also check with the printer manufacturer for a software update for the printer.

These steps restart the BonJour network that supports AirPrint, and will usually resolve any AirPrint issues. You probably don’t need to do all of them, but following these steps is usually less work than finding the one that is causing the problem.

As you probably missed these troubleshooting steps when you read through the 15 pages of this thread before you posted, do the following, in this order:

• If you have VPN installed, delete the VPN profile and app - If that doesn't fix it proceed with the next steps
• power off the printer
• Power off your iPhone
• Restart your router by unplugging it for 15 seconds (many newer routers have no true power switch)
• Turn on your iPhone
• Connect the iPhone to the Wi-Fi network if it doesn’t automatically connect
• Power on the printer and wait for it to connect to Wi-Fi

These steps restart the BonJour network that supports AirPrint, and will usually resolve any AirPrint issues. You probably don’t need to do all of them, but following these steps is usually less work than finding the one that is causing the problem.

If these steps don't work you should also check with the printer manufacturer for a firmware update for the printer. Apple has updated Bonjour to improve security, and the printer firmware may not be compatible with the latest Bonjour version until it is updated.

Two things to check:

• Turning off VPN is not sufficient; you must actually delete the VPN profile if VPN is causing the problem
• There is a firmware update for most Canon printers to make them compatible with the updated version of Bonjour. You should be able to update it directly from the printer.