AirPrint not working after iOS 17 Update

AirPrint was working on ios16 using a Canon printer connected to my home WiFi. I recently updated to ios17 and the printer shows up as an available printer but shortly disappears after selecting it. I am able to print on iPad os 16 and my MacBook Air on Ventura using AirPrint. I’ve reset network setting on both router iPhone and printer and I am still encountering same behavior. Does anyone have any idea on how to fix it or if it is a known bug in ios17? I’ve also restarted my phone and tested it on my partners iPhone which shows same behavior on ios17.


[Re-Titled by Moderator]

iPhone 14 Pro Max

Posted on Sep 19, 2023 7:55 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 21, 2023 11:52 AM

Blah_blah_011 Said:

"Cannot AirPrint after updating to ios17 on iPhone: Issue was fixed after updating firmware on Canon printer under Menu -> System Management -> Update Firmware

———-


Updates are what firmware is all about. To get something working as it should with a newer Operating System and to fix bugs, install firmware updates.


Excellent job troubleshooting!

Similar questions

373 replies

Nov 26, 2023 5:06 PM in response to Lawrence Finch

Ok, the main issue that has been proven to cause the issue is not being prioritized. Updating the firmware should be included before restarting the printer cause if you read through every single thread- it seems to be the problem caused by the iOS 17 update. Like I pointed out- Apple had me doing everything humanly possible for 2 hours before I thought to update the firmware on the printer which again, solved the problem instantly. And I even think I had already put back my VPN profile before updating the firmware (it wasn’t on though cause I knew that would cause an issue potentially)- so that’s totally unconfirmed if that’s contributing to the problem. I would say yes, potentially it could be a problem because of what a VPN actually does. But this solution is not working for ppl who have printers by all these random manufacturers that no one has heard of, just the mainstream ones. Canon has seemed to have received the message, so I’m surprised HP users are still having issues. They either have printers that are so outdated that there are no available firmware updates (which DOES happen unfortunately) but for the newer ones- maybe HP has yet to reconfigure their firmware so all their printers are compatible. I have no idea how Canon was able to come out with an update so fast. Guess I just got lucky.

Nov 28, 2023 5:10 PM in response to Blah_blah_011

100% UPDATE THE FIRMWARE ON THE PRINTER! Even the Canon reps did not know this, and sent me on a rigmarole for literally 5 hours, and they still had a terrible fix which was to download the canon print app, then you have to go save your item as a file (extra steps if it's an email or a photo) Thanks to YOUR COMMENT it works!


This was for my elderly parents who suddenly couldn't print after the iPad update and they have been suffering getting it to work. then I had to teach them how to use this canon print app work around - they were so confused - and I had to write down the instructions for them step by step, and still they had a hard time and were SO UPSET that it has become far more complicated.


I said don't worry mom, I'm sure they will have a fix soon because lots of people will complain, in fact, I will see how many complaints there are. Googled it, and found your comment - and your fix worked!


My mom is literally singing my praises for the last 15 minutes calling me a hero - but I did nothing. Thank God I found your comment! I so appreciate it, my parents are SO RELIEVED they can just go back to the original way and don't have to do this new complicated way!





Dec 27, 2023 7:39 AM in response to Lawrence Finch

Wao!!! Thanks Lawrence Finch! I just tried your recipe and it worked. I just printed the conversation with you from my iPhone on my HP 6200 printer! And my iPad has also recognised the printer. I switched off my iPhone, printer and the router. I started the router again after 15 seconds and then my iPhone and printer. Then it started working normally again! Thanks once again.!!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AirPrint not working after iOS 17 Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.