💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: sz275
sz275 Author
User level: Level 1
6 points

crackled in sound at low volume with AirPods Pro 2 after iOS 17 update

I updated my phone to iOS 17. Since then I have been having problems with my AirPods Pro 2: at (very) low volumes the sound crackles and/or I can no longer hear any sound (which was the case before). On my iPad (ios16) I don't have this problem. I think it's a bug in ios17. Do you recognize this problem? @ Apple: Please provide a solution. For me it's very important to use the AirPods Pro 2 at very low volumes.

I now have to turn the volume up too high for what my ears can handle.

I look forward to the solution

iPhone 12 Pro Max

Posted on Sep 20, 2023 5:27 AM

Reply
Question marked as Top-ranking reply
User profile for user: 1brent1
1brent1
User level: Level 1
8 points

Posted on Sep 24, 2023 1:56 AM

I’m having the same issue which started the day I updated to iOS 17 with all my AirPod devices. I use my AirPods to fall asleep every night and would say hey siri set volume to 4% which no longer works, goes to no sound. I also get the crackle sound to no sound if I try to manually bring the volume below 6%.


Apple please fix asap!


ps, I also spent 1 hour with apple support trying to fix with no luck.

View in context

Similar questions

11 replies
Question marked as Top-ranking reply
User profile for user: 1brent1
1brent1
User level: Level 1
8 points

Sep 24, 2023 1:56 AM in response to sz275

I’m having the same issue which started the day I updated to iOS 17 with all my AirPod devices. I use my AirPods to fall asleep every night and would say hey siri set volume to 4% which no longer works, goes to no sound. I also get the crackle sound to no sound if I try to manually bring the volume below 6%.


Apple please fix asap!


ps, I also spent 1 hour with apple support trying to fix with no luck.

Reply
User profile for user: sz275
sz275 Author
User level: Level 1
6 points

Sep 26, 2023 11:34 PM in response to 1brent1

Hi 1brent1,

thanks for sharing. I updated to iOS 17.02 but the issue is still there...

Did apple support say anything about fixing this problem via a software update? Do you experience the same issue on the iPad and/or Mac? I don't want to update yet, because I don't know if we'll run in to the same troubles with the AirPods...

Reply
User profile for user: 1brent1
1brent1
User level: Level 1
8 points

Oct 15, 2023 12:32 AM in response to sz275

Escalated Support only created a case ID on the issue for me (Case ID: 102100948426).

I still have the same issue with all my Apple devices and ios17 and AirPods. Can’t get volume below 6%. I used to be able to say hey siri turn volume to 5%, 4%, etc for sleeping but volume cuts out all the way. Even if I try manually adjusting below 6%.


Apple please fix.

Reply
User profile for user: sz275
sz275 Author
User level: Level 1
6 points

Oct 15, 2023 12:16 PM in response to 1brent1

very annoying ”bug” and it’s a pitty that it’s not resolved yet. I also still have The same problems: can’t lower The volume below That %. For me it’s a must to be able To do That.

The recent updates (ios17.0.3and The AirPods update) did not fix this issue either. It’s a pitty support could not help…

I guess if there were problems in The higher volume range Apple would have worked on a solutution already…


@Apple please please please fix this.

Reply
User profile for user: NordOtto
NordOtto
User level: Level 1
8 points

Oct 20, 2023 3:37 AM in response to sz275

@sz275 do not get me wrong. I just wanted to point out that it is still possible to listen to quiet music normally with other headphones under iOS 17 without this error.


I only bought the Sonys as a temporary solution, and this was just my hidden hint, but I still prefer the AirPods Pro and will continue to use them as soon as there is a fix

Reply

crackled in sound at low volume with AirPods Pro 2 after iOS 17 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up