Level 1

13 points

CarPlay no longer working on iOS 17

I have an iPhone 12 Pro and updated to iOS17 last night. This morning, CarPlay no longer functions in my 2021 Jeep Cherokee. Same cable, same port. It was working just fine yesterday. When I plug my phone in, it receives power, but nothing else happens. CarPlay does not pop up on the screen.

I have restarted my phone, force rebooted the phone, restarted the car, tried a different cable and port, removed all connected cars in CarPlay settings on my phone, turned Bluetooth off/on, etc., with no change. I found this article (https://droidwin.com/how-to-fix-carplay-not-working-on-ios-17/) which is from August when iOS 17 was still in Beta and followed all of the steps except for the following:

Step 3 ("Re-Enable CarPlay") - It mentions there being a toggle for CarPlay when going to Settings > General, but there is no such toggle on my phone, you can only enter CarPlay to see connected cars. Maybe this was a Beta-only thing?

Step 8 ("Verify Wireless Connection") - This step doesn't apply as I have wired CarPlay, not wireless. My phone does connect to my Jeep's infotainment system via Bluetooth (which it always has), but I don't ever utilize it in that manner; I've always used wired CarPlay.

Step 9 ("Update Firmware") - iOS 17 is brand new so there are no new updates to download from Apple yet.

Step 11 ("Reset Car Infotainment System") - I actually did the closest thing I could find in my Jeep's infotainment settings, which was "Reset Settings". Nothing seemed to happen or change after I did it though, so I don't know what settings it actually reset. I don't know if there is some other system-level reset option available (if there is I can't find it anywhere) or if there is a way to find out if there is a firmware update available for my car and if so, how to go about installing it.

I can't do it right now since I'm at work, but later I plan to try connecting my phone to my wife's 2019 Jeep Compass and see if I can get CarPlay to come up there (she hasn't updated to iOS 17 yet and as of this morning her CarPlay works fine), and vice versa, I want to see if her phone will still pull up CarPlay on mine. If it does, then I'll know with absolute certainty that iOS 17 is the culprit that killed CarPlay for me.

Has anybody else experienced this issue? At this point, I wish I could just downgrade to iOS 16.

iPhone 12 Pro

Posted on Sep 20, 2023 7:26 AM

Top-ranking reply

AwesomeDad0

Level 1

8 points

Posted on Oct 4, 2023 3:08 PM

Same issue on my 2022 Jeep JL Wrangler with the 8.4” Uconnect 4 system and the iPhone 15 Pro Max running iOS 17.0.2. Did some troubleshooting and discovered a few things.

1. If music is already playing when plugging phone in CarPlay won’t always switch on.

2. Have to turn the car off and back on if switching between the USB-A and USB-C port on the same input group. Probably an address table issue.

3. Despite allowing access to Siri while locked and allowing access to CarPlay while locked for Uconnect the phone must be unlocked when connecting the usb cable or CarPlay does not activate.

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26 replies

Fifique

Level 1

35 points

Nov 7, 2023 1:36 PM in response to zauriel

I had this problem with my new iPhone 15 using the cable I used previously with my iPhone 13. I switched out the cable with a newer one and everything started to work fine. I have a 2022 Hyundai Tucson.

docjonnt

Level 1

8 points

Nov 13, 2023 1:00 PM in response to zauriel

Hi. As far as later models go, BMW customer service has come up with a likely cure. At least it’s worked for my 2020 X1 thus far. I’m going to paste their guidance below which may help at least Bimmer owners with similar CarPlay probs:

”Please be advised we see a provisioning issue on the backend. Please make sure vehicle is out in the open and Bluetooth is off on your phone before performing the steps below.

We recommend performing an Update Services in your vehicle to refresh the connection. This can be done by following the steps below:

-Navigate to “ConnectedDrive” and select

-Click the physical “Options” button (surrounding your iDrive controller)

-Click on “Update BMW Assist

Once the update completes, we recommend shutting the vehicle off and locking doors allowing 30 minutes before restarting the vehicle to check the connection.

Then, please navigate back to the main menu and select Car, Settings, General settings, scroll down to Data Privacy and select and make sure box is checked for Agree and activate all.

Then, please follow the steps below to reset Apple CarPlay:

Delete the phone from the vehicle and vice versa

Turn on Wi-Fi on the phone

Pair them both again

Select Apple CarPlay when prompted

Note: If the device was used as telephony or BlueTooth music device then it will need to be unpaired and repaired for ACP to work.

If issues persist, please provide an image and/or screenshot of your Idrive screen in the vehicle so we can further analyze what you see on your end provide next steps. We apologize for the inconvenience. Our days of operation are Monday-Friday; 8:30 AM-5:30 PM EST.

Sincerely,

ConnectedDrive Services Customer Care

Fax: 888-226-9492”

docjonnt

Level 1

8 points

Oct 7, 2023 11:00 AM in response to zauriel

2021 BMW X1: iOS 16 CarPlay worked fairly well. After upgrading to iOS 17 no cp connectivity. Several times message “this device is not CarPlay compatible.”

Prior to writing this I have done the following 2x A or more:

restarted car and phone.

Deleted device in Beamer and cp profile in phone.

able to connect both with Bluetooth and bmw WiFi but Jane disconnected and reconnected both of these multiple times.

Any advice?

Thanks!

Isles239

Level 1

14 points

Oct 10, 2023 2:59 AM in response to zauriel

Same

thing with me 2019 Dodge Ram pickup. CarPlay occasionally connects via USB C also will sometimes drop call when it actually does connect. Also having trouble in other vehicle where Bluetooth disconnects during calls where the person on the other end can’t hear anything for a few seconds then can hear me again.

Dec 9, 2023 2:50 PM in response to zauriel

When will programmers stop breaking things that are working fine. The culture/cult of constant change (it is seldom improvement) needs to end. I can only hope that my phone randomly decides to CarPlay with my Jeep Wrangler JL again in coming days.

Fifique

Level 1

35 points

Oct 19, 2023 2:13 PM in response to binki3

Same with my 2022 Tucson. Bluetooth connect to Blue link works fine but CarPlay won’t connect on my phone. Scroll wheel just runs continuously on Available Cars.

Nov 6, 2023 8:22 AM in response to zauriel

Can you share what the instructions were to hard reset the infotainment system?

Dec 5, 2023 1:19 PM in response to zauriel

That’s the culprit, and I haven’t found a fix. It would be nice if we could delete the 17 upgrade and go back to what we had.

Dec 9, 2023 10:49 PM in response to zauriel

I can’t get my Uconnect to work either since my IOS 17 upgrade!!!

Fifique

Level 1

35 points

Dec 10, 2023 5:44 AM in response to jon210

I posted this solution in this thread back on Nov 7. Glad it worked for you too.

Dec 10, 2023 6:42 PM in response to Turtley_Awesome

How do you reset your infomat?

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CarPlay no longer working on iOS 17