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I saw an old comment like this and now, three years later, mine is doing the same thing. Seriously, trying to move from an iPhone 11 to an iPhone 13 and it has been spinning on the software update, saying 'Install Now' for hours. I rebooted the phone and tried a second time, stuck at the same place.
iPhone 11, iOS 16
Now that I got the new iphone up to 16.6.1 it took less than ten minutes to do the setup and transfer everything. If anyone else runs into this...
1 - set up the new phone as if it is just a brand new phone - don't transfer anything
2 - go to settings and download / install the latest updates
3 - factory reset the phone
4 - when it reboots, choose to transfer from your old phone or restore a backup
Maybe it is my wi-fi (but it's never been a problem before), or some kind of resource contention, but somehow it couldn't seem to handle doing the update and transfer at the same time.
You should have a well charged battery and be using strong Wi-Fi (no VPN, no Hotspot, no anti-virus).
I had the same issue transferring a new ipad, and this worked great. Thanks!
Can you pls explain how to do this (set up like a new phone) it wants to do the transfer immediately and I can’t get past this.
thank you
Did this work , I’m having same problem . Did you manage to transfer
I followed the steps using my regular Apple ID and it worked fine for me. It didn't delete the software update after I did the factory reset. But that was my personal experience.
Thanks, After locking up on me this fixed the problem.
iPhone XR stuck in update
Worked like a charm, your a life saver🙏
YUP! i am sitting here as we speak stuck on Preparing update! iPhone 13 to 14. did you have any luck?
Just select you don't have an Apple ID and that you'll select it later in settings.
iPhone software update stuck on Install Now
