iPhone call history shared between devices after iOS 17 Update

This is not true. I have 2 iPhones one for work(self employed) and one for personal. I don’t need to separate for “security “ reasons as I am the only owner/user of both phones. I got a second iPhone to separate my work calls. At the end of the day I silence my work phone and don’t look at until the next day. Now there is no way to separate it? This is not a security concern or Apple ID sharing issue.

Since the update, I have attempted all the techniques to stop the call log from my husband's phone appearing on my phone. It is very annoying not to be able to look at your previous calls to determine who called you instantly without questioning whether the number called you or your husband. I hope that Apple listens and is able to correct whatever was turned on or at least allow us to disable call logs from other devices.

It’s sounds like you are either allowing the sync to finish at the end of the login. It will ask you to sync, it’s in the settings, or both phones are possibly using the latest IOS update. As I mentioned, I only performed the log out on my company phone, and I did not update it to the latest IOS version either, Only my personal phone is updated to the latest IOS. My Call logs are not syncing, my work phone is for work, it just sits on the counter when I am Off shift and I do not use it.

If these are two personal phones, just make two separate ID’s.

After about a week and a half on and off with support, multiple calls, remote connections to both iPhones, logs collection from both, many reboots/resets/workarounds etc. they gave me a final answer today: they cannot solve it, so I must create another Apple ID if I want call log separation…on my personal devices…

it is baffling that in 2023 this is happening. They allow all others to be unsynced (notes, reminders, contacts, messages, keychain, health - you name it) - but not call logs. Trying to understand the “logic” of this.

😐

You're welcome. Apple has been known to reverse course if enough people complain. But I have doubts they'll bend on this one. For the last several years, Apple has made it very clear that sharing an Apple ID is not recommended. Though in this situation, I see that many have a personal and work phone as opposed to say, a married couple who share the same Apple ID.

JBay1234 wrote:

we are a Apple house hold that shares a main Apple ID because we always miss place our devices, so find my iPhone is very handy.

You don't need to share an Apple ID to use Find My to find other devices. Family Sharing will allow you to find other devices in the group:

Locate a family member’s or friend’s device

If you’re part of a Family Sharing group, you can use Find Devices on iCloud.com to help locate any family member’s device. Their devices appear below yours in the All Devices list.

Each family member must set up their devices to share their locations with other family members. See the Apple Support article Share your location with your family. Once they set up location sharing, you can locate their devices using the instructions above.

You can’t add a friend’s device to Find Devices. Friends who lose a device can go to icloud.com/find and sign in with their Apple ID.

Locate a device in Find Devices on iCloud.com - Apple Support

Apple plz resolve

As this is working the way Apple intends, it seems unlikely that they will change it. However, you can always send them feedback. The link has been provided multiple times in this thread.

I have spent hours with Apple and ATT since the IOS 17 updates last week. I have a work iphone and a personal iphone. Ever since the updates I have a call to either phone show up as a recent on the other phone and any voicemails left are on both phones as well. It worked fine for years having two phones with one Apple id and I'm hoping you'll listen to myself and others and fix this.

One option for me is to go down to one phone with two numbers but then if I'm one line not even an emergency call on the other line would ring. There are other not goo things as well as I can't be talking with someone and use the internet like when I'm in the car and have no wi-fi.

The other option is to get separate Apple ids for each of my phones which essentially reduces one of the phones to a shell of a phone as I'd delete a lot of apple apps so as not to update something on them and not have it update on the other phone. There are a lot of drawbacks with this option as well.

Neither option is acceptable to me when things were working fine until this update.

PLEASE LISTEN TO US AND FIX THIS ASAP!! THANKS.

Debra

No one here can fix anything Debra. You are not writing Apple at all. This is a user to user only forum and Apple isn't here, nor actively participating, nor reading these posts for suggestions.

You can tell Apple how you feel directly, via this link --> Feedback - iPhone - Apple

wholeinsights wrote:

PLEASE LISTEN TO US AND FIX THIS ASAP!! THANKS.

Shouting a your fellow users here in this forum won't change anything. Tell Apple:

Product Feedback - Apple

However, as noted, Apple doesn't appear to consider this a problem.

I'll throw this out – for whatever it's worth. There may be multiple ways that Apple could change things to make them more acceptable to the people complaining in this thread. For instance,

• Stop call log sharing entirely. I don't think Apple is going to do this, because they clearly see it as a feature. (Including in the context of integration between Macs and iPhones.)

• Provide a way to turn it on and off (similar to the on/off switches for other iCloud features).

• Share call logs, but provide a filtering control (in the Phone app on iPhones, and the FaceTime app on Macs) which makes it very easy to filter calls. E.g., "All phones", "This phone", "(XXX) YYY-ZZZZ" (where that is a number associated with one of the other iPhones that is using the same Apple ID.

It's not a privacy issue or a security issue. Not when you are sharing the same Apple ID between personal and company phones and potentially mixing up all sorts of other personal and corporate data.

It's a user interface convenience issue. What we really want to get to here is the requirement – not something masquerading as a requirement, that is actually a broken implementation of a requirement. It seems to me the requirement here has to do with the display ("can I easily limit the display to calls involving this phone?"), much more so than with the sharing of data between two phones belonging to the same person.

Formulating the requirement that way allows the possibility of multiple implementations, some of which may be much more acceptable to Apple than breaking call log sharing because "that's the way it was before." Perhaps Apple could be convinced to see a filtering control as a way of enhancing the call log sharing feature, while the posters here could be convinced to see it as a way to get unwanted entries from other phones off their screens.

I'm not going to predict what Apple will or won't do – just to suggest being flexible in what you ask for.

Caper1111 wrote:

Call log sync is something new that I don’t recall having to deal with before.

http://www.imore.com/apple-comments-icloud-call-history-sync-what-you-need-know

"We offer call history syncing as a convenience to our customers so that they can return calls from any of their devices," an Apple spokesperson told iMore.

That iMore article is dated March 2, 2018. MacTracker indicates that iOS 11.2.6 was the latest release of iOS out at that time. iOS 12 was still months away.

wholeinsights wrote:

I have the exact same problem. I agree with what someone else said and that is that there's no reason they could not have an on off switch for not sharing phone logs and voicemails just like they have similar on off switches for other features. Just because other people don't use this feature doesn't mean it's not a good idea and necessary for a lot of us.

So tell Apple:

Product Feedback - Apple

This is a technical support forum. It is working as designed. if you’re not happy about that, send feedback to Apple at https://apple.com/feedback

No amount of “discussion” in these forums is going to alter reality.

ZeusTheAngryGod wrote:

Call history && voicemail are syncing. I reported as a bug. Hopefully, it will be fixed.

That would require that Apple believes it to be broken. At present, it doesn't seem as if they do.

Just completed a service request that was escalated to a senior support level with Apple for this issue. Same message was delivered "this is how it works and has always worked that way". The fact is it was not an issue that could not be disabled until ios17. Maybe Apple will get the hint on correcting this or lose a faithful client base. I am due for a trade up and will not stay with Apple based in the inability to understand and resolve a pretty big privacy issue between devices. Call logs should be unique to the your phone number and device period. If you want to share call logs, you can make that call...not the vendor.