iPhone call history shared between devices after iOS 17 Update

And as I mentioned it’s something that has not been an issue before when we as corporate phone users, chose to separate the phones. Any other phone update did not mess with the user’s settings.

The apple tech said its a known problem, and they are hoping to have a resolution shortly. Probably a canned message to tell me what I wanted to hear.

Looks like this response is to kilted tim this is not directed at that user, I don’t know how to just post without a response to a user in my header.

Can someone please explain to me how making a suggestion to call apple to file a complaint, is against the rules? I don’t understand how it is inappropriate.

I am trying to help users, but I keep getting moderated, I don't have a clue as to why.

I can not reply to the email so I clueless as to what I am doing wrong.

Caper1111 wrote:

Looks like this response is to kilted tim this is not directed at that user, I don’t know how to just post without a response to a user in my header.

You can't. Sometimes, people respond to the original post in this situation.

Can someone please explain to me how making a suggestion to call apple to file a complaint, is against the rules? I don’t understand how they are inappropriate.

I am trying to help users, but I keep getting moderated, I don't have a clue as to why.

Only the Hosts know why they take the actions they do and discussing beyond broad generalities is not permitted.

Given that Apple has provided a feedback portal, it would make sense to me that they don't want to have support personnel simply handling complaints about which they can do nothing.

Product Feedback - Apple

Caper1111 wrote:

Looks like this response is to kilted tim this is not directed at that user, I don’t know how to just post without a response to a user in my header.

Can someone please explain to me how making a suggestion to call apple to file a complaint, is against the rules? I don’t understand how it is inappropriate.

I am trying to help users, but I keep getting moderated, I don't have a clue as to why.

I can not reply to the email so I clueless as to what I am doing wrong.

Posts are removed when they violate the terms of use we all agreed to when we joined the forum. I didn't see the post you are referring to, but it likely violated something. For example stop discussing moderation and don't get upset if a post is removed.

It might be helpful if you read the Forum Rules which can be found here --> Community etiquette guidelines - Apple Support

Here is a more complete Terms of Use for the forum --> Apple Support Communities Use Agreement - Apple Community

I completely agree with you and my situation is identical to yours- I have a separate phone number for each phone. Is that what you have? I spent hours between ATT and Apple. No setting they told me to turn off did anything.

There are massive disadvantages in either going down to one phone with two phone numbers on it (if I'm on say a work call and my husband has an emergency and is trying to reach me on my personal number it will not even show another call is trying to come in- I'd only know when I got off and only that a voicemail would be present), or a second apple id on my work phone (I would have to make that phone a shell of a phone as I'd have to turn off a lot of apple features as none of them will sync anymore with the other phone). I am hoping they resolve this.

My response was to seniorinfl, that the apple tech suggestion I previously posted the night before, didn’t work for them.

My post was about not having two ID’s between spouse's which I agree with, and to make a complaint with Apple tech like I did lastnight, but my issue is different because its a corporate phone that I have is my second one, not a personal phone.

I have reviewed the guidelines, thats why I am lost, on my last post.

Caper1111 wrote:

And as I mentioned it’s something that has not been an issue before when we as corporate phone users, chose to separate the phones. Any other phone update did not mess with the user’s settings.

Note again that Apple considered call history syncing to be a feature as of 2018.

Can you show us where there is a Call History Syncing preference in iOS 15 or 16 than Apple removed in iOS 17? You should be able to show us one given that you're talking about an update "mess[ing] with the user's settings."

I have the exact same problem. I agree with what someone else said and that is that there's no reason they could not have an on off switch for not sharing phone logs and voicemails just like they have similar on off switches for other features. Just because other people don't use this feature doesn't mean it's not a good idea and necessary for a lot of us.

As I've stated before, the option of two apple ids has a lot of drawbacks as does, in my case with two separate phone numbers, going down to one phone. There are many and specific drawbacks for each that I've thoroughly researched and neither is an acceptable option.

I did. I thought this forum was for people to discuss their concerns. You seem to try to legislate what concerns are legitimate for people to discuss. If you don't like what we're discussing why no just leave it alone?

wholeinsights wrote:

I did. I thought this forum was for people to discuss their concerns. You seem to try to legislate what concerns are legitimate for people to discuss. If you don't like what we're discussing why no just leave it alone?

This is NOT a discussion forum. This is a technical support forum, where people ask a technical support question and if a user can answer, a user provides an answer. There is nothing anyone here can do to unmerge call logs if a user shares the same Apple ID on multiple phones. So there's really nothing to discuss, except to provide feedback to Apple via the link we've provided.

Why is it not okay to share a technical support issue that really matters to me and see if others are having it and what they've tried. I have a technical support issue, I'm seeing what others including myself are trying, I'm discussing technical aspects of what will happen to my two phones if I have 2 apple ids, etc. I guess you think I've crossed the too much discussion line? Not trying to be adversarial but this has been helpful to me.

You can share it all you want. What you can't do is solve it. No one but Apple can solve it. And since no one on this forum works for or has anything to do with Apple, if it makes you happy to complain with other people, feel free. I don't own the forum. I wouldn't ever tell someone they can't post here. But what point is there in sharing with others an issue which not one person here can solve. And may never be solved, because Apple continues to make it clear Apple ID's are not meant to be shared.

But share away if it makes you feel better......

unfortunately my wife and I are in the same boat, we are suckers keep coming back to iPhones and every time one of us gets a new one there’s something, my wife held off the longest on the last one from an iPhone SE to now a 14.

hopefully apple allows us to operate as we have the last ten years, we share photos, contacts etc but do need my wife’s call log and voicemail ummm no.

I’ve been through these lame-o things with apple before, suspect they will come around. Bet there’s some people that have had some surprises sharing logs and voicemails unknowingly the last few weeks.

And multiple times it’s been shared that this is not a solution to a great many of people who have more than one device of their own. Using the same ID on two phones I own and use is no different, (read risky) than using it on both a phone and IPad that I own. Not everyone dealing with this is sharing one ID between multiple people.