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iPhone call history shared between devices after iOS 17 Update

on my primary device I have iCloud -> contacts turned off, also handoff is turned off on both devices.


Before iOS 17.0, each of my 2 devices has its private call log & contacts.


After iOS 17.0 on both devices, I started to see the call history of both devices on my primary device.


[Re-Titled by Moderator]

iPhone 13 Pro Max, iOS 17

Posted on Sep 20, 2023 2:17 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 28, 2023 4:37 PM

Since the update, I have attempted all the techniques to stop the call log from my husband's phone appearing on my phone. It is very annoying not to be able to look at your previous calls to determine who called you instantly without questioning whether the number called you or your husband. I hope that Apple listens and is able to correct whatever was turned on or at least allow us to disable call logs from other devices.

609 replies

Dec 16, 2023 1:53 PM in response to Servant of Cats

OK I understand all that and I’m taking all that in but in my case I am so owner of the phone. I have the soul owner of a cloud ID which I’ve never used. I’ve never back in anything up to the cloud I’ve got device secured digital call home network and it’s all being remotely controlled and I am the sole owner who never uses a hotspot or tethering all those things are blacked out but they’re showing on my bill.

Dec 16, 2023 2:12 PM in response to wholeinsights

Oh yes and I understand it discussion on being on a phone call and sharing history. I was just trying to pick up some other information because not only am I sharing I’m sharing everything I don’t know where it begins or where it is so I’m just trying to get some information and insight I’m not trying to send you to the wrong direction.

Dec 16, 2023 2:16 PM in response to ANGELEYEZ007

ANGELEYEZ007 wrote:

Oh yes and I understand it discussion on being on a phone call and sharing history. I was just trying to pick up some other information because not only am I sharing I’m sharing everything I don’t know where it begins or where it is so I’m just trying to get some information and insight I’m not trying to send you to the wrong direction.


Again, please start a new thread rather than hijacking this one.

Dec 16, 2023 2:29 PM in response to Bob Timmons

Yes, you are right. I just got off the phone with Apple support. Things are designed to work like this. My understanding is that it is due to iCloud account. The iCloud account is connected to the Apple ID any device with the same cloud/Apple ID will have integrated phone call logs and voicemails. But you should only receive the calls and be able to answer them on the individual phone. But you can listen to the voicemails across all devices.

So then I asked support if I could turn off my iCloud account and completely delete it but the support technician told me you basically cannot have working subscriptions and apps if you do not have an iCloud account. Even if I deleted it and deactivate it now anytime I want to download a new app or purchase a new song I would have to reactivate my iCloud.


So then I told support that I have had the same Apple ID with both my parents for as long as I can remember. I am 33 and I have shared an ID with them for decades at least two or 1.5… Long before family sharing came along. Because my parents never had an email. So I didn’t see the point in making them their own email and then Apple ID/iTunes account. Fast forward 10 + years later to today the issue came up when I started seeing all of my mom’s calls and voicemails on my phone. So yes it is ios17 that started the problem. Prior to the update turning off phone in the icloud setting would solve the issue but apple has done away with that.

Yes, I can create them a new Apple ID and do family sharing with them. Unfortunately, they moved last year to another state. They are technology deficient in order to set up their new IDs and family sharing. I would have to fly to them and set it up for them, if I do it via screen sharing, it would literally take days in order to log off my Apple ID and set up their whole new Apple ID and family sharing.

I mean I got them an Apple iPhone for convenience. Being able to track them and share certain things I want to share with them but this is not so convenient so the Apple iPhone no longer serves the purpose it did

Yes, for other people wondering I have everything else turned off.Like I told support, I have call forwarding off,I have phone set to off in the iCloud, I have phones set to only receive at their current number, I also have handoff shut off on all devices (not my first rodeo).

The support tech was really friendly and offered to help me set up family sharing and create new IDs for my parents via screen share.

To make the story short, each device should have their own Apple ID/Apple account whatever you wanna call it, through family sharing or etc…

hopefully this post helps someone else.


Dec 16, 2023 2:45 PM in response to Caper1111

In my case I have two iPhones, one personnel and one of the company (my own company) I have only one ID because I want to have only specific shared applications as is the case of the Calendar, the App Week Calendar, Passwords and Notes, nothing held, but I do not want to have shared the history calls because in a phone are professional and in the other are personal, so difficult is to understand Apple developers that not everyone shares our ID with other people.

Dec 16, 2023 2:52 PM in response to Caper1111

That is true that would solve things temporarily but once you need to download a new app or would like to purchase music for example, then you would have to sign back in and the problem would reoccur.


I just got off the phone with Apple tech-support. Yes things are working correctly. Any and all devices with the same Apple ID/iCloud account will have all phone logs and voicemails merged. Tech told me that you should only be able to answer phone calls on the soul device though.

Tech confirm that it is due to the upgrade in the iOS 17. Things are working correctly and this is how it should’ve worked from the beginning. But Apple made a loophole where if you turned off phone in iCloud then it would not merge this information.


Yes for people wondering, I do have everything set correctly. I have call forwarding off I have handoff shut off. I have phone toggle off on iCloud. I have phones set to receive calls at their current number along with text and FaceTime calls.

To make the story short, every device must have their own Apple ID/iCloud.


I asked tech-support if I deactivated and deleted iCloud would it stop doing it then they said it would but then I would not be able to download new apps, manage subscriptions, purchase new music, or do anything that required my Apple ID/iCloud account.


When I spoke to Apple support, I told em the long story that I have had an apple iPhone forever and I have shared an apple ID with both my parents since I can remember. Long before family sharing existed. I am 33 so if you do the math I have had an iPhone for almost two decades and I have shared an Apple ID for 14+ years with my parents. I never created them their own Apple ID, because they never had their own email. For convenience purposes, this continued so I can track them and share certain things I wanted to share with them. Then Apple support offered to help me create them their own Apple ID through family sharing. Although this would help. My parents moved one year ago to another state. In order to have this done I would have to fly to them and log off my own Apple ID and set them up with their own. If I choose to do this through screen sharing it would literally take hours.


Dec 16, 2023 3:02 PM in response to Joshuno

Joshuno wrote:

In my case I have two iPhones, one personnel and one of the company (my own company) I have only one ID because I want to have only specific shared applications as is the case of the Calendar, the App Week Calendar, Passwords and Notes, nothing held, but I do not want to have shared the history calls because in a phone are professional and in the other are personal, so difficult is to understand Apple developers that not everyone shares our ID with other people.

There are many like you who have a personal phone and work phone. Apple can't tell if you or someone else is using the account. All that can be known is for two phones sharing the same account the rules of sharing apply regardless.

Dec 16, 2023 3:17 PM in response to AlFrued

What a shame not to know that the iOS 17 update was going to come with this annoyance for those of us who have two iPhones with the same ID and we are the same person, I just bought the iPhone 15 pro for personal use and I have the 14 pro for use professional, if I had known, I would have bought a Samsung Galaxy and then I was sure I wouldn't have this problem, everything that I needed was shared through the Google apps and the problem was solved.

Dec 16, 2023 3:24 PM in response to Caper1111

That is true that would solve things temporarily but once you need to download a new app or would like to purchase music for example, then you would have to sign back in and the problem would reoccur.


I just got off the phone with Apple tech-support. Yes things are working correctly. Any and all devices with the same Apple ID/iCloud account will have all phone logs and voicemails merged. Tech told me that you should only be able to answer phone calls on the soul device though.

Tech confirm that it is due to the upgrade in the iOS 17. Things are working correctly and this is how it should’ve worked from the beginning. But Apple made a loophole where if you turned off phone in iCloud then it would not merge this information.


Yes for people wondering, I do have everything set correctly. I have call forwarding off I have handoff shut off. I have phone toggle off on iCloud. I have phones set to receive calls at their current number along with text and FaceTime calls.

To make the story short, every device must have their own Apple ID/iCloud.


I asked tech-support if I deactivated and deleted iCloud would it stop doing it then they said it would but then I would not be able to download new apps, manage subscriptions, purchase new music, or do anything that required my Apple ID/iCloud account.


When I spoke to Apple support, I told em the long story that I have had an apple iPhone forever and I have shared an apple ID with both my parents since I can remember. Long before family sharing existed. I am 33 so if you do the math I have had an iPhone for almost two decades and I have shared an Apple ID for 14+ years with my parents. I never created them their own Apple ID, because they never had their own email. For convenience purposes, this continued so I can track them and share certain things I wanted to share with them. Then Apple support offered to help me create them their own Apple ID through family sharing. Although this would help. My parents moved one year ago to another state. In order to have this done I would have to fly to them and log off my own Apple ID and set them up with their own. If I choose to do this through screen sharing it would literally take hours.


Dec 16, 2023 3:29 PM in response to Smcrg

I already posted a solution to this issue. Log out of your work phone ID than log back in, it will ask you a bunch of stuff relating to syncing, do not allow it. If you do this correctly you will just have a red warning on the settings saying certain things are no longer syncing. You will have to redo texting sharing between devices etc after this.

Both my work phone and company phone are on 17.2 and I have no call log syncing.

Dec 16, 2023 3:39 PM in response to Smcrg

Smcrg wrote:

I too have a business phone (that I am in complete control of) and recently got a personal phone. I want to keep them completely separate, yet use the same Apple ID. I too want to share apps, calendar, etc. Not call logs!
Why have 2 phone numbers?

This is quite annoying.


If you're using the same Apple ID for a business phone and a personal phone … and sharing apps, calendars, etc. between the business-owned phone and the personal phone, that's hardly "keeping them completely separate."


Independent of how call logs operate.

Dec 16, 2023 3:53 PM in response to julieann114

Lol, not happening, and I am definitely not making a ID for a company phone. What I have done to my company phone works, and it will get me by until its time for a device upgrade.

Apple is so out of touch with reality, so with that logic, I need a separate ID’s for my Ipad, my Apple TV, my apple watch, my ipod. Thats fine, seems apple does not want repeat business.

iPhone call history shared between devices after iOS 17 Update

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