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iPhone call history shared between devices after iOS 17 Update

on my primary device I have iCloud -> contacts turned off, also handoff is turned off on both devices.


Before iOS 17.0, each of my 2 devices has its private call log & contacts.


After iOS 17.0 on both devices, I started to see the call history of both devices on my primary device.


[Re-Titled by Moderator]

iPhone 13 Pro Max, iOS 17

Posted on Sep 20, 2023 2:17 PM

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Question marked as Top-ranking reply

Posted on Sep 28, 2023 4:37 PM

Since the update, I have attempted all the techniques to stop the call log from my husband's phone appearing on my phone. It is very annoying not to be able to look at your previous calls to determine who called you instantly without questioning whether the number called you or your husband. I hope that Apple listens and is able to correct whatever was turned on or at least allow us to disable call logs from other devices.

609 replies

Dec 16, 2023 1:44 PM in response to D1abolic

D1abolic wrote:

Sounds like Apple is lying to someone because they are also telling number of people it’s not supposed to work like that.

still waiting for one of the technical experts here with thousands of posts to explain what that phone toggle is for if it’s working as designed.

We're just users like you on this forum. But we've been around for years helping users when we can who awarded us points. We are not experts and we don't work for Apple. If you are waiting for someone to answer your question, you'll be waiting. Or, if you want a definitive answer, ask Apple yourself.

Dec 16, 2023 2:02 PM in response to D1abolic

D1abolic wrote:

Sounds like Apple is lying to someone because they are also telling number of people it’s not supposed to work like that.

still waiting for one of the technical experts here with thousands of posts to explain what that phone toggle is for if it’s working as designed.


If you go back to the article where Apple told a third-party site that they intended to share call logs, that article was from many years and many versions of iOS ago. If the call log sharing hasn't always worked consistently – or if whether the sharing happens depends on some combination of settings that aren't immediately obvious – then there might be confusion as to what the intended behavior actually was. Including confusion among the first-line Support people.


Dec 16, 2023 2:09 PM in response to ANGELEYEZ007

ANGELEYEZ007 wrote:

OK so treat me like iPhone for dummies because this is my first one. It tells me every time the microphone and use every time I’m being screenshot it every time I’m being taken a picture of and listen to and located and every time I can’t get into my own profile now some of my accounts like Verizon says Hello and it has a phone number doesn’t even have my name anymore. I can’t change the settings it is me solo altogether, Home and cell phone and it’s totally being infiltrated and remotely controlled with Settings blacked out and they answered to me, is to change my password and to get security which I’ve done iCloud Digital Secure, and all that kind of thing but don’t you think if they were remotely listening and seen why wouldn’t they know what you’re telling me and I’ve even come across them to be customers support especially in a chat
<#SOSINGLE & remotely controlled.log>


I don't know who you feel is remotely controlling or hacking your phone, but that has nothing to do with the topic of this thread.


This thread is about how a certain feature (call log history) behaves when one person has two or more iPhones that are associated with the same Apple ID. That is, the same person owns both phones – or is managing both using a single account (even if one is technically owned by his or her employer).


In this scenario, we are not talking about remote control, or hacking. Just about whether phones have separate call logs, or whether all the calls that either phone makes/receives show up in the history on both phones.


Your post is about is something completely different. Please start a new thread to avoid sidetracking this one.

Jan 6, 2024 3:11 PM in response to lobsterghost1

Everything is being synced other than the phone calls.

I know you don’t way to admit it, but I’m not sharing an ID. I’m using it on multiple devices, like its intent.


Now, if you’re not going to tell us what the phone toggle switch is for, it’s pretty hard to take any of your ultimate knowledge as anything more than a guess.


have a good day. I’m not interested in getting into any sort of a discussion with you. I’ll only interject when you give false information.

Jan 30, 2024 8:26 AM in response to Caper1111

Caper1111 wrote:

The sync is unwanted, period. I do not understand why all of these higher level members keep defending apple like you are. The amount of business calls I get, I do not want a pile of random phone numbers on both of my phones.

I really wish my car had BT but it doesn't. I'm not "defending" Honda if accept the fact that the car was built in a certain way. I'm just acknowledging reality.


Everyone knows that there are people who don't like the way Apple IDs work. No one's saying you shouldn't have that preference. But, explaining that is not the way Apple has it set up is just stating facts.


I'm genuinely happy that you've found a workaround that makes things work the way you want. But, be aware it might stop working with any iOS update.

Sep 23, 2023 7:50 PM in response to lobsterghost1

lobsterghost1 wrote:

You can post whatever you want. But this isn't a rant-complaint forum. This is a technical support forum where you ask a question from other users and other users try to help you with your technical question. It's been asked and it's been answered, that we, as users, cannot turn off this feature.


There's a report on reddit that if you go to Settings > FaceTime and turn off the People Can Contact You On All Devices switch, phones will stop sharing call logs.


The person who posted this was not sure why call log sharing was linked to this switch, and offhand, I can't say whether the (supposed) linkage between this and call log sharing is a bug or a feature. It could be a bug – but simply one that the people complaining in the reddit thread would happen to like.


https://www.reddit.com/r/applehelp/comments/16nffeo/disable_call_log_share_on_ios_17/


Note that call log sharing between two iPhones using the same Apple ID does not seem to be an iOS-17-only thing. This thread seems to refer to it happening in a version of iOS prior to iOS 9.2.1,


https://apple.stackexchange.com/questions/191641/stop-synchronising-the-call-history-log-between-iphones-on-shared-apple-id


That led to this article, which makes it clear that Apple considered saving / restoring / sharing call history to be a desirable feature.


https://www.imore.com/apple-comments-icloud-call-history-sync-what-you-need-know


"'We offer call history syncing as a convenience to our customers so that they can return calls from any of their devices,' an Apple spokesperson told iMore."


View and delete the call history on your iPhone - Apple Support


"To keep call history up to date across all devices, turn on iCloud Drive."


There you have it. Who knows how Apple intended call history sharing to work before iOS 13 (though apparently it did, in some cases)? Since iOS 13, sharing call history across all of your devices has been an intended side effect of using iCloud Drive.


iPhone call history shared between devices after iOS 17 Update

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