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iPhone call history shared between devices after iOS 17 Update

on my primary device I have iCloud -> contacts turned off, also handoff is turned off on both devices.


Before iOS 17.0, each of my 2 devices has its private call log & contacts.


After iOS 17.0 on both devices, I started to see the call history of both devices on my primary device.


[Re-Titled by Moderator]

iPhone 13 Pro Max, iOS 17

Posted on Sep 20, 2023 2:17 PM

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Posted on Sep 28, 2023 4:37 PM

Since the update, I have attempted all the techniques to stop the call log from my husband's phone appearing on my phone. It is very annoying not to be able to look at your previous calls to determine who called you instantly without questioning whether the number called you or your husband. I hope that Apple listens and is able to correct whatever was turned on or at least allow us to disable call logs from other devices.

609 replies

Dec 27, 2023 12:25 PM in response to wholeinsights

Thank you for posting this. This is exactly what I believe is the case and your post proves I am right. It’s a bug in iOS 17+. My call logs and visual voicemail suddenly started syncing between my 2 iPhones that are sharing one Apple ID. Both my iPhones have their own completely different cell #’s.

This has to be a bug and nothing else makes sense.

By the way, one has to wonder how much trouble this likely caused for many couples sharing one Apple ID.

Dec 31, 2023 10:29 AM in response to bgddo

It's not an opinion. Call Apple yourself and ask them. Many here have called Apple and have been told this is working as Apple intended. That's not an opinion. It's a fact.


Also, consider that this rolled out with iOS 17. And iOS 17 was released in September, going on 4 months ago. Many many many people have complained to Apple about this. And many updates have been released since iOS 17 was first released. And Apple has done nothing to change this. That isn't an opinion. That's a fact too.


So you can continue to wait for Apple to fix, what they clearly don't believe is broken. Or you can stop Sharing an Apple ID. Or you can live with merged call logs. Your choice completely.


I have mentioned this before, but I'm not sure why people are upset about this. Are you aware that whoever you share your Apple ID has had the ability to start reading your text messages, simply by checking your phone number on their iPhone in Messages, without your knowledge or permission? They've had this ability to do so for years. And did you know they have the ability togo to www.icloud and wipe your phone, again without your permission. They can change the Apple ID Password, effectively locking you out of your phone again, without your permission. There are definitely negative consequences in sharing an Apple ID, no matter how much you trust the person you share the ID with.

Jan 6, 2024 3:11 PM in response to lobsterghost1

Everything is being synced other than the phone calls.

I know you don’t way to admit it, but I’m not sharing an ID. I’m using it on multiple devices, like its intent.


Now, if you’re not going to tell us what the phone toggle switch is for, it’s pretty hard to take any of your ultimate knowledge as anything more than a guess.


have a good day. I’m not interested in getting into any sort of a discussion with you. I’ll only interject when you give false information.

Jan 30, 2024 8:26 AM in response to Caper1111

Caper1111 wrote:

The sync is unwanted, period. I do not understand why all of these higher level members keep defending apple like you are. The amount of business calls I get, I do not want a pile of random phone numbers on both of my phones.

I really wish my car had BT but it doesn't. I'm not "defending" Honda if accept the fact that the car was built in a certain way. I'm just acknowledging reality.


Everyone knows that there are people who don't like the way Apple IDs work. No one's saying you shouldn't have that preference. But, explaining that is not the way Apple has it set up is just stating facts.


I'm genuinely happy that you've found a workaround that makes things work the way you want. But, be aware it might stop working with any iOS update.

Feb 7, 2024 2:23 PM in response to NOLAErwin

Is your son on iOS 17?


There has been no confirmation it is bug according to Apple since the sharing was started with iOS 17. It was released 5 months ago and has received 9 updates since then with Apple making no changes or even suggesting that they will make a change.


In any case if removing the emergency contact makes a difference, it would be welcomed here on this thread.

Sep 27, 2023 7:11 PM in response to BlackRoad

Log out of your ID account on your work phone. Log back in and follow the popups, don't merge and pay attention to the prompts for permissions to avoid allowing something that may sync. Go back in and deselect, separate the devices on facetime, and calls on other devices like before. Now after that there will be a prompt with a red dot on the settings app, it will tell you that certain things have not resynced, do not push resync and allow that resync, or you will have to do the above process all over again, I made that mistake So I know. To me so what if that red warning dot is on my work phone, it doesn’t bother me, may get thw odd banner telling you to resync but ignore it on the second device.

For those of you that have one account for two personal phones, I do not know how that will affect the operation of certain apps ect. I only did that process with my work phone, so its not a big deal to me if I lost some syncing on the work phone, all that matters to me is my personal phone that I paid for, and my personal phone is not loaded with my work calls.

Sep 20, 2023 4:42 PM in response to AlFrued

Security and your Apple ID - Apple Support


Don't share an Apple ID


Don't share an account with other people, even family members. Sharing an Apple ID means that you're giving someone else access to all of your personal content. If someone else helped you set up your Apple ID and password, change your password.


To share App Store purchases, photos, a calendar, and more, use Family Sharing, iCloud Photo Sharing, and other easy-to-use sharing features.


I can see where there might be some special cases – like needing to leave your survivors a way to take over your Apple ID in the event that you die. But this seems pretty clear. Using the same Apple ID is tied to sharing. Using separate IDs (and keeping passwords secure) is what you do if you want the opposite of sharing.

Sep 23, 2023 7:50 PM in response to lobsterghost1

lobsterghost1 wrote:

You can post whatever you want. But this isn't a rant-complaint forum. This is a technical support forum where you ask a question from other users and other users try to help you with your technical question. It's been asked and it's been answered, that we, as users, cannot turn off this feature.


There's a report on reddit that if you go to Settings > FaceTime and turn off the People Can Contact You On All Devices switch, phones will stop sharing call logs.


The person who posted this was not sure why call log sharing was linked to this switch, and offhand, I can't say whether the (supposed) linkage between this and call log sharing is a bug or a feature. It could be a bug – but simply one that the people complaining in the reddit thread would happen to like.


https://www.reddit.com/r/applehelp/comments/16nffeo/disable_call_log_share_on_ios_17/


Note that call log sharing between two iPhones using the same Apple ID does not seem to be an iOS-17-only thing. This thread seems to refer to it happening in a version of iOS prior to iOS 9.2.1,


https://apple.stackexchange.com/questions/191641/stop-synchronising-the-call-history-log-between-iphones-on-shared-apple-id


That led to this article, which makes it clear that Apple considered saving / restoring / sharing call history to be a desirable feature.


https://www.imore.com/apple-comments-icloud-call-history-sync-what-you-need-know


"'We offer call history syncing as a convenience to our customers so that they can return calls from any of their devices,' an Apple spokesperson told iMore."


View and delete the call history on your iPhone - Apple Support


"To keep call history up to date across all devices, turn on iCloud Drive."


There you have it. Who knows how Apple intended call history sharing to work before iOS 13 (though apparently it did, in some cases)? Since iOS 13, sharing call history across all of your devices has been an intended side effect of using iCloud Drive.


iPhone call history shared between devices after iOS 17 Update

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