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careita Author

Level 1

4 points

Mac is shutting down and partially restarts with red apple

As i was deleting e-mails my Mac desktop shut down. When it restarts, it has a red apple appears. The loading line appears, in red as well, below the apple, loads 3/4 of the way and shuts down again. It does this over and over until I unplug my computer. I did receive an e-mail last night that said to open in dropbox. It was open in my preview window but I did not open it in dropbox, I figured it was a virus. Sine it won’t fully restart, I can’t try any troubleshooting.

Thanks

iMac 21.5″, macOS 10.13

Posted on Sep 21, 2023 6:34 AM

Top-ranking reply

Mal-S

Level 5

5,014 points

Posted on Sep 21, 2023 8:05 AM

Try restarting in Safe Mode and this may allow you to troubleshoot, remember to disconnect any unnecessary USB devices first.

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Mac is shutting down and partially restarts with red apple

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