You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Memojis disappeared after iOS 17 upgrade

I just upgraded to iOS 17 and now my memojis have all disappeared. I checked for how to get them back and found a process that involves the App Store button that SHOULD be next to a camera icon when I open my messages app. Neither the camera nor the App Store icon appears. Without these, I can't proceed to the next steps. I tried looking in Settings to see if I just needed to enable a keyboard, but there was nothing there to enable.

I downloaded a memoji keyboard from the App store, but it's clunky to use - not seamless like the memojis I used to have. How can I get them back?

iPhone XR

Posted on Sep 21, 2023 6:53 AM

Top-ranking reply

duanefromconcord

Level 1

1 points

Posted on Sep 22, 2023 2:40 PM

In new message hit happy face icon by the space bar, Hit "show Stickers", scroll action bar at the top to the right, hit memoji icon and the personalized faces show up. Very complicated compared to the old way. Liked that much better.

View in context

Similar questions

490 replies

mjhelp

Level 1

22 points

Dec 1, 2023 6:29 PM in response to Nightpoacher

Yes- but you have to “re-activate” the Memoji. It’s not there with the other emojis until you follow the steps. I found the steps via Google.

Dec 3, 2023 7:07 AM in response to singlefisch55

Update is the worst! I’ll start looking at android now! The phone is operates totally different, lost contacts and other important tools. 👎🏼

23Lit23

Level 1

9 points

Dec 4, 2023 1:11 PM in response to SallyHanson

Yaaaaasssah!!! Can’t even memoj wtf ever!!!!! If I didn’t have Apple computers I’d friggen throw them out and go back to a pc!!! 🤬🤬🤬that’s all the emojis I have left!

Dec 4, 2023 2:58 PM in response to Graham_I

Thank you… Got it!… finally !… but what a faff!! Why didn’t they just leave it as it was??? Always make things difficult!!

Dec 9, 2023 12:20 PM in response to singlefisch55

Same here on previous update I lost my Memojis, some trail and error for awhile and found my Memojis by hitting smiley then hitting recent and what looks like a half apple and they all popped out, now with newest version update same lost, tried previous version no luck, googled tried above recommendations no luck, trial and error not to much computer savvy over 60 years male & pension retired over 10 years very blessed not ssn disabled, did have to learn to use windows at for over 16yrs at work, way to many emails, reports etc… all on windows, my wife says I spent to much time on phone, I do everything on phone you name it everything is online, I thought when I retired I was done just golf nope besides honey do’s and I don’t have a Facebook. Okay back to finding my Memojis. Tap Smily and half apple then on top bar attached pic tap left of edit, hope it works for you all . Apple should besides conducting frequent updates to improve for whatever should have a hotline for issues like this, I’m still trying to update my old ring tones, cancel some notifications and who knows what else pops up

Dec 11, 2023 9:10 AM in response to IdrisSeabright

Completely agree with the post that says STOP CHANGING STUFF you don’t have to change! Driving me insane!

Dec 16, 2023 10:59 PM in response to Ilyana

Yes, these are slightly different than the Memoji and they’re better. I don’t know where you make those either.

PBinHim

Level 1

11 points

Dec 17, 2023 1:48 AM in response to singlefisch55

Try being 65+ and have to deal with these unprepared updates that cause you to want to buy android again.

Dec 17, 2023 4:49 AM in response to singlefisch55

They’re BAAACK! Thank you so much for the walk-through Graham! I worked to perfection, and now I have my Memojis back! I didn’t know how much I liked and use them until they were gone. Thanks for the support, Apple community! Y’all rock!