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Memojis disappeared after iOS 17 upgrade

I just upgraded to iOS 17 and now my memojis have all disappeared. I checked for how to get them back and found a process that involves the App Store button that SHOULD be next to a camera icon when I open my messages app. Neither the camera nor the App Store icon appears. Without these, I can't proceed to the next steps. I tried looking in Settings to see if I just needed to enable a keyboard, but there was nothing there to enable.


I downloaded a memoji keyboard from the App store, but it's clunky to use - not seamless like the memojis I used to have. How can I get them back?

iPhone XR

Posted on Sep 21, 2023 6:53 AM

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Question marked as Top-ranking reply

Posted on Sep 22, 2023 2:40 PM

In new message hit happy face icon by the space bar, Hit "show Stickers", scroll action bar at the top to the right, hit memoji icon and the personalized faces show up. Very complicated compared to the old way. Liked that much better.

490 replies

Oct 17, 2023 9:46 AM in response to CincyFanVA

I “get” the need to upgrade the iOS. Truly, I do.


BUT WHAT I DON’T GET is the constant need by Apple, Microsoft and others, to rearrange (or hide) stuff from where it used to be, OR CHANGE THE SETTINGS I HUNTED DOWN BEFORE, in order to customize settings to my liking.


Apple: Sure, give is iOS 18. BUT LEAVE MY SETTINGS ALONE! I don’t want to have to FIND, THEN HIDE my location (AGAIN) from advertisers, if you’ve created something cute like Memojis, DON’T make me have to go to a discussion board like this one to find out where they are…BECAUSE YOU HAVE NO LEGITIMATE REASON TO CHANGE THAT SETTING IN THE FIRST PLACE!


Protect us, yes. But don’t drive us crazy every time one of your developers gets an itch!

Oct 18, 2023 1:02 PM in response to singlefisch55

Just figured it out - go into a text thread and click the Stickers tab. Thereafter, the + sign and just click on those icons that come up and one of them is the Memoji set of stickers. Unfortunately, you do have to click on every individual one for them to pull up in the used list but that’s where they are buried. Apple needs to fix that expeditiously lol.

Oct 19, 2023 1:22 PM in response to NYPeach59

NYPeach59 wrote:

They are certainly ******* off more people than pleasing. I haven’t seen one positive comment about the changes. Perhaps it would help to explain how these changes are of any benefit.

You don't know that, out of all the people with iPhones, most are unhappy. The people who post here are a self-selected sample. People who are happy or don't care don't generally take the trouble to log into a forum, find a thread, and say, "Yeah, it changed. I don't care," or "Yeah, it changed. I really like it".


No one here in this user-to-user forum knows precisely why Apple does what they do unless they tell us. However, indications are that lots of people were confused by how apps worked in iMessage, and the whole thing never took off the way Apple had hoped. Apple has access to a lot of user data. Unless you opt out, your phone sends anonymized data on how you're using the phone. Combine that with the rest of the millions of people whose data is being collected, and I bet Apple has a pretty good sense of how most people use the phone.


It's not necessary to justify your preferences. Even if no one else shares them, if you hate the change, you hate the change.

Oct 30, 2023 12:38 AM in response to IdrisSeabright

Hi, I followed your instructions, but it says I have no stickers and all the work I went through to shape my very cool Memoji self has disappeared. I used the Memoji’s every day to personalize my responses. This was such a great addition they provided a few years ago and they made a really BIG deal out of offering this when the X iPhone was a launched. Now, they take it away without a peep.


It seems very strange to remove something that was such a sales/marketing pitch when the X phone was launched . All my friends use them as well and are equally upset about this subtraction!

Oct 30, 2023 10:25 AM in response to NYPeach59

NYPeach59 wrote:

It really seems that the specific issues vary with the iPhone models, though ALL have been inconvenienced. Those with the latest, pricey models, with more that can go wrong, I would be in Apple’s face.

iPhone 15 Pro. Other than the issues with the custom text tones which was resolved with iOS 17.1, I've had no issues. iOS 17 and my iPhone 15 Pro have been fantastic. I'm incredibly impressed with the battery life. And, with a little poking around, I was able to figure out where the Memoji went.

Oct 30, 2023 10:32 AM in response to TJMfromSF

TJMfromSF wrote:

Hi, I followed your instructions, but it says I have no stickers and all the work

If you went to Messages, tapped the "+" next to the input box, tapped on Stickers and you have nothing, something else is going on with your phone. Apple did not remove the Memoji. In fact, you can't even turn them off in Settings>Messages>iMessage Apps.


The first thing I'd do is back up your phone and restore it from your back up.


Nov 3, 2023 4:10 AM in response to singlefisch55

I Found them go to messages, I have a bunch of keyboards, so it Has to be the default English one. Anyway that one has your Memojis or a couple of them (Mine Says Recent) push on that bottom, right SUBDUED item Acorn, Bowl, Etc. it should be greyed out no color. if you did everything right, because all iPhones should be the same after you push that item, you’ll see a bunch of oval items above, but below the message box, scroll those oval items to the left mine was like around the middle, and when I pushed on it, it brought up all my emojis and some new ones klike 30 of them 55 to be exact I just counted not counting the 10. I have under recent when we all said, where are the Memojis at?

Nov 5, 2023 9:41 AM in response to tmeg

To get “Memojis Back” or to “Access Memojis” go to messages and without writing a message push the emoji next to the spacebar you have to be on the (English Keyboard) now you see search emoji, frequently used, and all the emojis, etc.

(just making sure we’re on the same page) now, if you see all that and we’re on the same page, in frequently used, you should have the stickers icons it’s gray and black and no color(bottom, right-hand corner) push it, and now, you should see some stickers you made if you made any, and you see the stickers icon above those, in the same line of icon’s scroll until you see your Memojis👍🙂

I imagine it should work in any language keyboard, but not in the other ones has to be English or your language. I’m guessing at that, but English for sure. GOOD LUCK🤞

Memojis disappeared after iOS 17 upgrade

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