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nayefo Author

Level 1

21 points

Safari freezing on iPhone 12 Pro Max after iOS 17 update

Ever since I upstaged to iOS 17, when I first launch Safari, the webpages for pre-existing tabs don’t come up quickly and sometimes they get stuck and never refresh. Sometimes when a page does open up, it doesn’t allow to scroll or click any links. When I open a new tab for a new webpage, it doesn’t go to said page immediately either. Meanwhile Chrome and Firefox are working without issue. The Safari issue is worse when I close it then relaunch it, as even the browse line gets stuck. Has anyone else had this issue? This is on an iPhone 12 Pro Max

[Re-Titled by Moderator]

Posted on Sep 21, 2023 9:27 AM

Top-ranking reply

som175

Level 1

9 points

Posted on Dec 6, 2023 11:56 PM

I am currently getting this escalated through Apple support. Doubt if it will have any effect but I decided it was worth trying. The more of us who keep hassling them on this one the better.

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43 replies

Feb 13, 2024 7:10 PM in response to nayefo

I have been doing regular updates but nothing worked. Before I did the latest update, I backed up my iPad and then reset it, and set it up as a new iPad. I then did the latest s/w update. Reset it again and then restored it from backup. that worked. I have been using it for about 3-4 weeks and all is fine. So, not sure if it was the latest release or in the manner it was done, but whatever it works. I was concerned about the 17.3 update but I have now completed that and Safari is still working.

PG-th

Level 1

8 points

Feb 13, 2024 8:44 PM in response to nayefo

Good to know that something works. Not sure I can be bothered to go through all that!

So I shall wait until 17.4 is available locally before trying anything so drastic.

Although still being very angry with Apple support and development for not even acknowledging that there is a major problem for many people, I should acknowledge that this problem has enabled me to discover some of the many goodies and flexibility that come only with Firefox and Google (although they too have their own quirks, and some limitations).

Happy Valentines to all our readers.

Mar 30, 2024 2:29 PM in response to nayefo

iPhone 14 Pro and iOS 17.4.1 is having the same issue. For me, when I try to open or reload any page it takes time for the first 5 mins. After that it works fine. If I leave my iPhone fore more than 15 mins and try to search something this issue comes up again. This is really really annoying.

Can someone from Apple Customer Service confirm that this issue is recorded as valid and you are working on it to fix this ?

Raicya

Level 10

209,061 points

Sep 21, 2023 10:16 AM in response to nayefo

Check of this helps -> If your iPhone or iPad is running slow

If your iPhone or iPad is running slow - Apple Support

nayefo Author

Level 1

21 points

Sep 25, 2023 11:11 AM in response to Doesthishelp

Thanks but I just did it and it didn’t fix my issue.

nayefo Author

Level 1

21 points

Sep 21, 2023 10:40 AM in response to Raicya

My phone is not running slow though. The other browsers are fine as are the other apps and the phone itself. It’s just Safari that’s the issue.

nayefo Author

Level 1

21 points

Sep 21, 2023 8:49 PM in response to Raicya

I just updated to 17.0.1 and the Safari issue isn’t fixed still.

Sep 24, 2023 5:05 AM in response to nayefo

Same issue here on iPhone XS (updated to 17.0.1)

nayefo Author

Level 1

21 points

Sep 24, 2023 8:40 PM in response to GiovanniLC

Even the feedback page for Apple products doesn’t have iOS 17 as an option. I had to report the feedback on the most recent iOS 16 edition and then state that it’s a problem on iOS 17.