TVOS 17 Audio Issues Require Daily Reboot

Immediately after upgrading to TVOS 17 I noticed audio issues that first present while on the home screen, the system clicks only intermittently play. This is also true when in apps (Settings, Hulu, Netflix, Disney+, etc.)


At first it was an annoyance but did not affect streaming performance. But within a few hours of uptime, the audio issues "bleed" to streaming. Presenting as no audio at all.


I force quit the streaming app, but no audio remains. Also no audio on home screen or other apps.


Restarting the Apple TV provides a temporary work around, but within the span of 1 day, the audio drops out completely. In the interim, system sounds are only intermittent.


Setup:

Apple TV 4K 3rd generation 128GB (purchased 2 weeks ago)

Ethernet connection to router

Samsung 75" TU7000 series TV

HDMI eARC connection to Samsung S series soundbar

TV setup to pass-through audio to the soundbar


I have fiddled with audio settings, to no avail.


I believe this to be a software bug because at no point prior to upgrading to TVOS 17 did I have any audio issues.

Apple TV 4K, tvOS 17

Posted on Sep 21, 2023 3:23 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 29, 2023 11:09 AM

Here is what has worked for me (so far, going on 1 day of no audio issues):


Apple TV:

Navigation Sounds = off

Sound Effects & Music = off


Samsung TV:

Expert Sound Settings:

HDMI eARC = off


TV still uses ARC and pass-through to Samsung Soundbar, but enhanced ARC is just turned off. Reading about it, it's not widely implemented and required on only high end equipment.


Why I think this is the solution (at this time, might have to correct myself later on):

I no longer hear "pops" when new audio starts. Example: changing channels in live TV in Hulu or playing/pausing in any streaming app.


I might be able to turn back on navigation sounds and sound effects, but for now, because it's working, I'm leaving those off.


Nearing 24 hours with zero audio issues and no need to reboot Apple TV.


Hope this helps. It would be great if Apple acknowledged the issue where the common thread seems to be those of us who use external sound setups.

Similar questions

72 replies
Question marked as Top-ranking reply

Sep 29, 2023 11:09 AM in response to killweav

Here is what has worked for me (so far, going on 1 day of no audio issues):


Apple TV:

Navigation Sounds = off

Sound Effects & Music = off


Samsung TV:

Expert Sound Settings:

HDMI eARC = off


TV still uses ARC and pass-through to Samsung Soundbar, but enhanced ARC is just turned off. Reading about it, it's not widely implemented and required on only high end equipment.


Why I think this is the solution (at this time, might have to correct myself later on):

I no longer hear "pops" when new audio starts. Example: changing channels in live TV in Hulu or playing/pausing in any streaming app.


I might be able to turn back on navigation sounds and sound effects, but for now, because it's working, I'm leaving those off.


Nearing 24 hours with zero audio issues and no need to reboot Apple TV.


Hope this helps. It would be great if Apple acknowledged the issue where the common thread seems to be those of us who use external sound setups.

Dec 14, 2023 10:41 AM in response to killweav

Here is an update on my situation. Last time I posted here, I noted workarounds while using TVOS 17.0. I kept those workarounds in place during TVOS 17.1. This meant that I had very little trouble with sound and did not need to reboot the Apple TV. After updating to TVOS 17.2, I thought to remove the workarounds and everything seems to be working fine. The workarounds involved disabling eARC on TV, disabling system sounds like navigation clicks, etc. on Apple TV. All those features are now enabled. The only issue seems to be with Hulu Live TV, occasionally, changing channels, it might take 15 to 20 seconds for audio to click in with the video of the new channel. But that might be a Hulu app issue because it does not happen on any other apps. I do not use wireless audio. I consider the audio issues to be largely resolved, with some outstanding questions regarding audio and Hulu. If that changes, I'll let you all know. Happy holidays everyone.

Sep 29, 2023 12:57 PM in response to nickgnyc

Is your Yamaha hooked up via HDMI ARC to Samsung TV? If so, would you be willing to turn off the setting for HDMI eARC on Samsung TV advanced sound settings? I did this yesterday and have so far had success with this as a workaround. Also, when it is working are you hearing a "pop" sound when audio starts? Like when you unpause, or when changing channels? I no longer have the "pop" sound after I turned that setting off. I do continue to have the system and navigation sounds turned off as well.

Oct 2, 2023 1:07 PM in response to killweav

I am happy to report that I have not had to reboot my Apple TV for 3.5 days now. It would appear that I have found a workaround. Unfortunately, it looks like this may not apply to everyone.


Samsung TU7000 series (2020) TV:

Expert Sound Settings

HDMI eARC = off


Apple TV:

Navigation Sounds = off

Sound Effects & Music = off


I observed a couple oddities during the last 3.5 days but it did not require me to reboot.

Hulu app - sometimes (maybe once or twice a day) when switching live channels, there is no audio for the first 1 minute or so. Going back to previous channel or any other channel there is audio. Going back to the desired channel, no audio, and 1 minute "clock" starts again. Hulu app has not been updated since TVOS 17 release.

Netflix - on one occasion when watching a documentary, the video paused while audio continued to play. I hit the skip forward 10s button and it immediately synced back up. I went back to see if it was the documentary, and it was not. It played normally through the suspected part.


At this point, I feel like I can settle in for the long haul on this while Apple works this out.


I understand this is not going to work for everyone.

Oct 2, 2023 1:09 PM in response to killweav

I am happy to report that I have not had to reboot my Apple TV for 3.5 days now. It would appear that I have found a workaround. Unfortunately, it looks like this may not apply to everyone.


Samsung TU7000 series (2020) TV:

Expert Sound Settings

HDMI eARC = off


Apple TV:

Navigation Sounds = off

Sound Effects & Music = off


I observed a couple oddities during the last 3.5 days but it did not require me to reboot.

Hulu app - sometimes (maybe once or twice a day) when switching live channels, there is no audio for the first 1 minute or so. Going back to previous channel or any other channel there is audio. Going back to the desired channel, no audio, and 1 minute "clock" starts again. Hulu app has not been updated since TVOS 17 release.

Netflix - on one occasion when watching a documentary, the video paused while audio continued to play. I hit the skip forward 10s button and it immediately synced back up. I went back to see if it was the documentary, and it was not. It played normally through the suspected part.


At this point, I feel like I can settle in for the long haul on this while Apple works this out.


I understand this is not going to work for everyone.

Sep 24, 2023 1:00 PM in response to killweav

UPDATE: I have found that if I go back to the home screen and use the remote to navigate around quickly, it will "coax" the sound to come back. Instead of rebooting. It seems that the sound goes to sleep or something and by using the remote to navigate it will eventually start making the navigation clicks again, letting me know the sound is back. I hope this helps.

Nov 13, 2023 10:47 AM in response to killweav

bit of an update


As so many have posted here - once TVOS17 was released there were myriad varying audio problems. In our case, it was audio drop outs (in YouTube, for example) where the sound would revert to the tv speakers momentarily, and then back to the iPodMini stereo pair. We have two current model Apple TVs; one using WiFi to the iPodMini pair, and the other “hard wired” through our sound system (both using Sony smart tvs). We had no problems at all with the hardwired system; only the WiFi to iPodmini setup had the audio drop outs.


Originally, at the time we updated both Apple TVs to OS17, and all our HomePods were still running 16. With all the various problems everyone was experiencing we were hesitant to update our HomePods to 17, or even update the Apple TVs to 17.1. However - three or four days back, we did update everything to current 17; that being 17.1 on the Apple TVs and 17.1.1 on the HomePod Minis. Since having done that, we have not experienced any audio drop outs on the Apple TV to HomePod stereo pair, nor any new problems elsewhere on either of our two Apple TVs.


Some had said the 17.1 did not fix the problem - and that is perhaps true for different sets of circumstances, but it did seemingly fix our audio drop out problem, at least for the time being (fingers crossed).



Feb 4, 2024 11:01 PM in response to killweav

I may have a solution (it worked for me). I had the same issue, using a Hisense U7K with AppleTV 4k and a Bose 600 Soundbar. While this seems to have started after AppleTV OS 17 installed (I do suspect this is not a coincidence), I was able to fix it by activating passthrough in my TV’s settings! Obviously, each TV brand has different settings. On my TV, I went to Sound then Digital Out then turn on Pass Through. As soon as I did this, my audio cut out problems went away.

Dec 14, 2023 8:44 PM in response to killweav

I’ve been having all kinds off audio problems with my setup.


Apple TV 4K A2169

LG C2 OLED

Vizio M-Series 2.1 Dolby atmos soundbar M215aw-K6

Monoprice 8K Certified Braided Ultra High Speed HDMI Cable - HDMI 2.1, 8K@60Hz, 48Gbps, CL2 In-Wall Rated, 28AWG, 10ft, Black


All audio is delayed when you first start streaming by 3 to 5 seconds. Sometimes the Apple TV can’t control the volume of the sound bar until I power cycle everything. Sometimes just center channel audio is missing ie no speech. I worked with Apple 2nd level support for weeks doing tests, videos and taking logs and they ended with this is a bug. Keep your Apple TV updated as we work on fixing it. If I stream a video directly from my LG tv it works fine so it’s definitely the Apple TV. I’ve had these issues with all versions of tvOS 17.


[Edited by Moderator]

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

TVOS 17 Audio Issues Require Daily Reboot

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.