After iOS 17 update we are receiving each other’s voicemails on our iPhone

Why are my husband and I receiving each other’s voicemails?


After the last update 17 on our iPhone 14 we have been receiving each other’s voicemails. Call forwarding is off and live voicemail is off on both phones.


[Edited by Moderator]

iPhone 14

Posted on Sep 21, 2023 9:18 PM

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Question marked as Top-ranking reply

Posted on Nov 17, 2023 9:26 AM

There's one and only one solution to this. Stop sharing an Apple ID. Apple specifically says two people should have their own unique Apple ID. Then you can use family sharing to share content, such as photos, storage, etc.


If you don't want to separate your Apple ID's, your call logs and messages will be shared between the two of you as Apple sees the two phones as one phone.


See the following articles:


Make sure that each family member has a unique Apple ID - Apple Support


Family Sharing - Apple


230 replies

Mar 5, 2024 12:05 PM in response to tobin130

Voicemail sharing between numbers is extremely irritating to me because I have two iPhones, one provided by my employer and one that is personal. I don't want personal voicemail accessible on my work device. Years ago, I tried having two separate Apple IDs, and that was a nightmare. I'm tired of tech companies (Apple isn't the only one) deciding what we should be doing instead of facilitating what we need or want to do.

Mar 5, 2024 12:32 PM in response to agcSF

You should never have a personal Apple ID on a work phone. Legally, that makes your employer the owner of all data associated with the Apple ID. Apple designs their systems to work a specific way. They don’t stop you from using it in ways that it is not designed for, but they also won’t provide workarounds for users who don’t want to use it the way it was designed.

Mar 26, 2024 8:10 AM in response to ineedhelphappy

ineedhelphappy wrote:

If this were the first time we had this issue with Apple then maybe I’d agree, but it’s not. It’s very much an Apple issue, but I can’t remember how to fix it.


It likely won’t be the last time you’ll have issues with the non-recommended sharing of an Apple ID too, particularly if somebody sharing that Apple ID makes a mistake, or decides upon an abusive or malicious course. Bricked devices are no fun.

Apr 6, 2024 10:27 AM in response to HoopSTB

HoopSTB wrote:

LISTEN TO YOUR CLIENTS APPLE!!!


I like the data privacy provided by an Apple ID, and have difficulty imagining sharing an Apple ID with another.


There’s far too much that can go wrong when sharing with multiple people, and I also wouldn’t be able to access and utilize my data (passwords, mail, and increasingly everything, and now including voicemail) across all of my own devices.


Two-factor authentication codes and notifications can get mis-routed with sharing enabled, too.


I’d also prefer to avoid the problems that arise should someone involved in the sharing becomes annoyed or angry or abusive, or decides to engage in criminal activities as can sometimes happen, due to the damage and bricking and legal entanglements and worse. Nobody needs their own critical communications tied to an abuser.


And I can change the password as and when needed. Without first coordinating with everybody else.

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After iOS 17 update we are receiving each other’s voicemails on our iPhone

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