Why are my husband and I receiving each other’s voicemails?
After the last update 17 on our iPhone 14 we have been receiving each other’s voicemails. Call forwarding is off and live voicemail is off on both phones.
[Edited by Moderator]
iPhone 14
There's one and only one solution to this. Stop sharing an Apple ID. Apple specifically says two people should have their own unique Apple ID. Then you can use family sharing to share content, such as photos, storage, etc.
If you don't want to separate your Apple ID's, your call logs and messages will be shared between the two of you as Apple sees the two phones as one phone.
See the following articles:
Make sure that each family member has a unique Apple ID - Apple Support
Everyone that ignores Apple's statements for the past decade or so and improperly shares AppleIDs does.
Make sure that each family member has a unique Apple ID - Apple Support
vern295 wrote:
What should I do differently?
Try to follow these directions --> How to “unshare” an Apple ID - Apple Community
You're right. But it is now and it's clear Apple doesn't think this is an issue if you and your husband insist on sharing an Apple ID, which Apple doesn't recommend. Maybe this will help you make the decision to do what they recommend and that is for you to both have your own Apple ID? But I wouldn't expect Apple to backtrack on this.
That's been well established that this arrived with the iOS 17 update. But that doesn't change the fact that Apple doesn't, and hasn't recommended two people share an Apple ID for years now. You're just now seeing a new justification to separate the two phones from the same Apple ID. Apple clearly doesn't believe the merging of call logs and voicemail on two phones using the same Apple ID is an issue. You may of course, but if you contact Apple, they're going to tell you they don't recommend using the same Apple ID on two phones.
You can then use Family Sharing to share apps, storage, etc. Or you can accept that your call logs and voicemail will now be merged.
I find it interesting that people find this intrusive, when two people on the same Apple ID can check each other's text messages, without permission from the other user on the same Apple ID. Yes, you can uncheck the other phone number in messages, but you can just as easily turn it on and the other user will never know if you're reading their text messages. Why aren't people all up in arms over this? Instead, they're upset that their calls are showing on the other phone. Kind of pointless to be upset about calls if people aren't upset about being to read the other users text messages, don't you think?
Tom73NM wrote:
Just because it is working as designed does not mean that it is not a bug. Apple is not infallible. This is a good example.
Certainly! Apple doesn’t provide an easy way to untangle these unfortunately-shared Apple ID configurations! You’ve certainly posted some feedback to Apple, requesting they provide a way to migrate iCloud data to unique and separate Apple IDs, of course.
Things worked fine until 17. A change was made that caused this bug. Back that change out and we are good to go.
Loss of control of your own data is no fun, but the path here is to partition into and use separate Apple IDs. This sharing isn’t a bug.
lobsterghost1 wrote:
1. Erase one phone
2. Set it up with a new Apple ID and Password
3. Set up Family Sharing with one of you as the family organizer
4. Download apps and content you want on the newly set up phone
If this seems daunting to you, schedule an appointment at your closest Apple Store and they can help you at no charge to you.
Interestingly, people seem willing to spend large amounts of time following complicated sets of instructions to avoid separating their Apple IDs.
Try going into settings and turn off iCloud for your phone. Go into settings, click your name, click iCloud, under apps using iCloud click show all, then turn off phone. Seems to have worked for me.
There is NO resolution to be had on this forum. As has been said it is just users, not Apple staff. You need to report it directly to Apple. If enough report a bug then we may get some action.
DO YOUR PART, REPORT A BUG!
Report this to Apple...
Do your Part: Provide Apple with feedback on this, letting them know about this issue. Apple may not get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what bug fixes to include in updates to come. Apple will know nothing of this, if you don't report it to them.
Lnewsome1975 wrote:
someone show me where to go for the fix, i don't think its going to be on an apple website
There is nowhere to go for a fix. Stop sharing an Apple ID is the ONLY fix there is. Some will tell you to turn off phone in iCloud. But that isn't the fix and will only work for a few hours, before reverting to merged logs.
If you had bothered to read The Terms of Use when you joined, or ANY of this page or the thread you would know that NO ONE posting in ASC is an Apple Employee; we are all users like you.
An Apple ID connects multiple devices. But they also say that all of the shared devices should be used by ONE PERSON. For example, I have an iPhone, iPad, Apple TV, and 2 Macs all that share MY Apple ID. My wife has several devices also that share HER Apple ID. But we each have separate Apple IDs, which share data we choose to share using Family Sharing.
I can see all of my messages on all of the devices that share MY Apple ID.
APPLE’S response is Don’t Share Apple IDs between people, which I am just repeating. They have been saying that consistently for 10 years now (since 2014). But they also say DO share an Apple ID between devices used by one person.
JackiePDavid wrote:
That’s ridiculous. Everything else we use as a family is shared. I’m not going to stop sharing our ID because Apple decided our phone messages weren’t private. Come up with another solution.
Apple did not decide your messages weren’t private. You did that when you decided to share an ID.
IDs are personal. Intended for use by an individual. If you want to ignore Apple’s recommendations regarding sharing IDs, you’re welcome to do so, but you will have to live with the consequences.
Mac JB wrote:
Thanks for all the replies and you're good intentions. But I want to go back before iOS 17. I don't want to have two separate Apple IDs and then have to do the family share.
The mistake here was in sharing the Apple ID with multiple people. Apple specifically discourages that.
The use of an Apple ID enables sharing across all of the devices associated with a single person. Which is what you are encountering here.
A shared Apple ID also means various notifications and two-factor prompts can be mis-routed to others.
The use of the same Apple ID also allows remote device reset, remote device erasure, and—absent proof of purchase sufficient to convince Apple—remote and permanent bricking of all associated devices.
As for your wish to share an Apple ID without sharing an Apple ID, do send your feedback to Apple.
ineedhelphappy wrote:
If this were the first time we had this issue with Apple then maybe I’d agree, but it’s not. It’s very much an Apple issue, but I can’t remember how to fix it.
It can only be fixed by getting individual Apple IDs. As long as you keep sharing on, you'll keep having problems.
NO, YOU LISTEN TO APPLE’S GUIDANCE→Make sure that each family member has a unique Apple ID - Apple Support
After iOS 17 update we are receiving each other’s voicemails on our iPhone
