iOS 17 gray call screen

I'm sure that I am not the only one. After the IOS 17 update was shocked to see that horrible gray call screen. Who in the technical department decided that was a good idea? and also moving all the buttons to the bottom of the screen. Certainly is vey ugly as far a I'm concerned. I know there's no fix for it here, just getting it of my chest.


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Windows, Windows 10

Posted on Sep 21, 2023 9:29 PM

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Posted on Sep 24, 2023 7:43 PM

Then tell Apple here:


Feedback - iPhone - Apple


294 replies

Nov 29, 2023 10:48 AM in response to Patrick Weisser

True. We don't know what MOST users think. I wouldn't use this thread however, as a barometer of what most users think. Given there are millions upon millions upon millions of users with iOS 17 running on their iPhone, I'd hazard a guess for most, the gray call screen is not an issue worthy of their getting too riled up about and yes, the buttons locations moved, but golly-gee, over the years, we've seen loads of button location changes and we all somehow manage to learn where they are and use them. Overtime, I'd guess most people forget where they once were and move on with their daily lives.


Every year, when the next iOS is released we see people up in arms over things changing. The one thing we can count on in life is change and peoples lives are so interrupted by change, they should honestly think about simplifying things to not be bothered or upset by changes. It will be fun to see what gets people upset next year as again, we can count on change whether we like it or not.

Nov 29, 2023 10:56 AM in response to lobsterghost1

Lobster, when changes are of an aesthetic nature only, yes people can get used to them and move on. But I can't read what's on my call screen anymore most of the time because of the lack of contrast when there's a gray background. That's a functional issue. There's no, "getting used" to not being able to read my screen. That's like trying to "get used" to your car not starting most of the time. It's not ok.

Nov 29, 2023 11:48 AM in response to Patrick Weisser

I've been around these forums for over twenty years.


When a mass of people dislike something, we see it here as well as in several other forums.


While there have been people who have been vocal about disliking the new grey screen, it's really not been a huge number, compared to the number of complaints seen when something really is universally disliked.


As far as the button placement, I couldn't tell you where they were before, I always just look for where the button I want is and tap it.

Dec 3, 2023 5:40 AM in response to evan405

This change has been a disaster for anyone with sight issues. The gray/pink background with faded buttons is virtually unrecognizable to my mother. To compound it, you moved the buttons around just for the fun of it??? What in the world were the developers thinking? To say a “fix” is to update every contact individually is ridiculous! This is a safety issue! My 90 year old mother who has poor eyesight is literally without a usable phone due to this!

Dec 3, 2023 9:35 AM in response to Dogcow-Moof

Thank you Dogcow. Aside from enlarging the fonts, the only thing which allowed me to use and enjoy my iPhone without limits or compromises was the beautiful contrast of Dark Mode. But now my Dark Mode setting no longer works in the Call Screen, nor in Contacts. It used to be consistently applied across the iOS interface, but now it is not. If only Dark Mode would be applied consistently as it once was, all would be well.

Dec 3, 2023 9:57 AM in response to Katana-San

Hello Katana. Well yes resolving an issue is always best if possible I agree. But when something can not be changed for now, like the gray call screen, and people with disabilities are affected, that's when a little compassion and understanding are especially warranted. Kindness is never a waste of time. Having another vision-enabled user - even one with lots of support points - tell us they like the color and we should just get used to it (as has happened here before) only serves to underscore our disability. I have tried to remain positive on here while still honestly presenting the challenges facing us with the gray call screen. I don't mean to be seen as only complaining as you say. But I hear what you're saying, and I will double my efforts to be focused on solutions rather than issues.

Jan 16, 2024 7:23 AM in response to evan405

I do not believe it!

it’s as simple as that “ If it’s not Broken then Don’t Fix It”

if your design department has extra time on their hands then change something else that needs fixing.

it seems every time a new update is released it drastically changes so many things that are not relevant to a technical issue, leave the aesthetics to the customer “ That was the purpose of the GUI System was about to begin with.

user friendly. Just as an earlier update had shut off and reset all the preferences which was totally bad because not knowing if you set your alarm clock and it didn’t work or was rest then you missed your appointment or was drastically late.

Thank you

Mar 1, 2024 10:17 AM in response to Katana-San

Katana-San wrote:

Hello~ The gray screen did not just happen with iOS 17.3.1. The part of these 19 pages of this thread that I don’t get is in the grand scheme of things…who really cares?? Talk about bizarre. SMH….

~Katana-San~

It both important and yet not. For some long time users they want minimal changes. For users like me where the aesthetics is both important and unimportant at the same time. Its a matter of accessibility for some. Due to my poor vision, the lack of contrast makes reading the caller ID all the harder to read. Plus from the lack of dexterity in my hands as well as in others, the placement of certain buttons like the end call button its difficult NOT to hit it when switching between apps especially you have a phone without the home button. I'm just getting acclimated to the swiping as I always had a phone with a home button. The swiping spot is very close to the end call button. One small move and the call is ended whether it's intentional or not.

Sep 23, 2023 5:06 PM in response to evan405

evan405 Said:

"As I said the call screen has always been black, incoming or outgoing calls. Now with IOS 17 the call screen is an ugly gray color, with all the buttons that used to be in the middle now moved to the bottom. I'm not even sure if apple now why? I put in a request to apple support and was booked for a midday callback, that was 3 days ago."

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Provide a Screenshot:

I have not upgrade yet. So, what happens when you take a screenshot? Does it all go away, or not?: Take a Screenshot on your iPhone - Apple Support

Sep 25, 2023 3:14 AM in response to Raahuuls

Raahuuls Said:

"IOS 17 gray call screen: My frd I hv 2400 contacts I can't sit and create contact poster for each and every one..apple has really messed up with this update.."

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Waiting to Update:

Call me silly, but I wait a few days to update my iPhone to see what reputation the update has. Why? Because the iPhone cannot be restored from an update of an earlier iOS version. A reputation may not suit my needs or desires, and this is a pure example of one, and how a why it doesn't. So, I plan to update today, now knowing that there is no immediate workaround.

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iOS 17 gray call screen

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