Face ID stopped working on my iPhone after iOS 17 update

Updated my iPhone 11 to.ios 17.01 last night. Since then, my face id won't work. I get error messages or it says face id not available. I thought I could reset face ID but it's not letting me do that either

. Rebooting the phone didn't help. Everything was working fine until the ios 17 update finished installing.


[Re-Titled by Moderator]

Posted on Sep 22, 2023 6:13 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 22, 2023 6:16 AM

In another thread someone said they opened the Settings App. Tapped General and scanned down to Shut Down. Tap that, your iPhone will shut down. Wait a minute or so, then turn the phone back on and see if you can set up Face ID again. Let us know if this works as it will help others.

379 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Face ID stopped working on my iPhone after iOS 17 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.