Face ID stopped working on my iPhone after iOS 17 update

Here are some of the solutions mentioned in this guide: How to Fix Face ID Not Working on iPhone After iOS 17 Update

First of all you should try to restart your device( different way ) : go to settings > General > their shutdown, wait for a few minutes then power it on. Make sure your notch area is clean and clear. you said you already reset face id then skip this step. If nothing else works then according to them erase all content from your phone hope this step will fix the issue. For the steps please refer to the guide I mentioned.

It’s a gigantic pain in the ***. This have been happening for months and not a word from Apple. You are one of hundreds who have had the misfortune of upgrading to the latest iOS and had FaceID break indefinitely. As before, log it as an issue as Apple won’t budge until they see a critical mass complain. Feedback - iPhone - Apple

I too have an IPhone 11 with Face ID problem. The store rep said to hit the VOLUME UP button> VOLUME DOWN button > then the BUTTON on the right, to do a soft reset. Wait a moment and restart your phone. When back on go into SETTINGS >FACE ID & PASSCODE >RESET FACE ID. It didn’t work the first time I did it, but the second time it did work. I did not have to do a hard reset. I hope this helps.

Sorry to hear this. It’s a problem that many many people are encountering and there is no fix. The only thing you can do is to report it to Apple as only a significant number of complaints will lead to it being acknowledged and who knows, maybe fixed. Feedback - iPhone - Apple

I have spoken to a Tech journalist who may write a story about this. If anyone knows anyone similar, now may be time to go public and shout from the rooftops that Face ID - a key security feature of Apple iPhone has been broken mysteriously for many many users, since iOS 16.4/ iOS 17.

In another thread someone said they opened the Settings App. Tapped General and scanned down to Shut Down. Tap that, your iPhone will shut down. Wait a minute or so, then turn the phone back on and see if you can set up Face ID again. Let us know if this works as it will help others.

This is absolutely unacceptable Apple! I updated to 17.2.1 and I have NO use of faceid after hard resets. Time to move to android!!!

Ok, I got it working with glasses and without fail. Don't know if all the steps are needed, but these are the steps:

(iPhone 13 standard, iOS 17.0.3)

1. Reset face ID (after doing this I could not recreate face ID, despite hard reboots)
2. Clean lens
3. recreate face ID (worked immediately after cleaning lens)
4. turn off attention feature (I know it's more secure, but having to enter passcode after several failed recognition attempts is way less secure)
5. A hard reboot never hurts, but probably not needed

Now it works immediately. I think camera lens wipe is the most important part, so maybe if I did that to begin with there may not be an issue to fix, so I would start with that.

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist:

• iPhone service pricing.
• Check AppleCare Coverage.
• Get your iPhone ready for service.

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Click ▶︎ Check Repair Status.

[Edited by Moderator]

You have two choices, narissa32:

• Follow the helpful instructions that was previously provided.
• Start your own thread, ask the same question to get the same answer.

The choice is yours, narissa32! 🤣

Some not so good news. I spoke to an Apple Senior Advisor EMEIA for an hour on the phone. The issue has been logged and they have ONE other report of it in the entire company. Right now, the directive is to have the devices repaired physically as they have no other information to go on. Estimated repair is €700!! They will not take one or two peoples experience on board. There must be a large volume of complaints for them to believe you and take action. They advised as many people as possible to feed back to them, and even then, they may not do anything. Estimated repair is €700!! So please, everyone, send your experience to Product Feedback - Apple

After update on iOS 17.1.2 my faceid is not working good. Sometimes scan pass and something phone say, please type your password for faceid activation.

Definitly is after update because my phone work very good, nothing replacement.iphone 13 pro max

I try add faceid again, change password, recoery update.

Apple?!?!?

I have two iPhones the 14 pro max update To 17.0.2 no problem

in the 13 pro max when I did the same the Face ID stop working!!

only solution go back to 16.02 and it’s ok please fix this problem!! Apple!

I think it has to do with a new attention feature, which can be turned off. I think glasses may interfere with it. I disabled it and the problem became more rare, but this looks like a serious bug that needs an immediate update from Apple not some half baked work-arounds

The only way this bug will be fixed is if people lodge it as a problem - Apple don’t monitor the forums. The will only look at the feedback - this is what I have been told by a senior customer executive Feedback - iPhone - Apple