Updated my iPhone 11 to.ios 17.01 last night. Since then, my face id won't work. I get error messages or it says face id not available. I thought I could reset face ID but it's not letting me do that either
. Rebooting the phone didn't help. Everything was working fine until the ios 17 update finished installing.
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Here are some of the solutions mentioned in this guide: How to Fix Face ID Not Working on iPhone After iOS 17 Update
First of all you should try to restart your device( different way ) : go to settings > General > their shutdown, wait for a few minutes then power it on. Make sure your notch area is clean and clear. you said you already reset face id then skip this step. If nothing else works then according to them erase all content from your phone hope this step will fix the issue. For the steps please refer to the guide I mentioned.
I had issues with Face ID and got that issue resolved . Tried to attach a photo to email and it failed.
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status.
This is the second update which has caused my Face ID to stop working. Apple get your finger out and sort this. This is not a new problem and really infuriating and causes so much inconvenience particularly for banking apps
Hi. Yes this seems to be a problem. It appears there are 2 categories in regard to this issue. One, some people solve it by a clean of the lens or a reset. But the second category are reporting what appears to be a bug or something caused when they update the iOS. (there are hundreds of others on other forums like Reddit firmly in the second category). There appears to be no logic or pattern. Apple have kind-of acknowledged this, and told at least 2 members here through Support, that the only way to get Apple's attention, is to log it as feedback. It's very frustrating, but it seems like that is the only way to go.
It is quite a rare issue, it may occurs somtime when the new software crashed on your device. These steps may resolve your issue:
A. Hard Reset
Force restart iPhone - Apple Support
B. Reset Face ID by turn off your device passcode and set up Face ID passcode
Settings> Face ID & Passcode> Turn Passcode Off> Set Up Face ID Passcode
C. Connect to Mac and Restore iPhone
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Make sure to back up your phone before restoring it, I hope this instruction will resolve your issue. If not, you may need to schedule a genius bar appointment, a technician will be available to help you troubleshooting it.
Genius Bar Reservation and Apple Support Options - Apple
‼️‼️‼️‼️I tried to do Face ID like 50 times and it kept saying that and I was looking for answers everywhere. One video said to turn your brightness all the way up and I did that and it worked. I don’t know if that was just a coincidence but I think it fixed it.
My Iphone 12 PRO MAX after updated to ios 17
My face id not working ios 17 ,, A problem was detected with the TrueDepth camera.
Face ID has been disabled.
My touch screen working crazy, sometimes it works and sometimes it doesn't
I tried reset my Iphone a still not working :(
Is Apple still a quality product?
it is possible to try to use android on case …
Thank You this actually worked.
"It's quite a rare issue" Judging by the 246 "Me too" tags, I would not call that rare. In fact the real number it affects is in the thousands over the last 2 years. I've been following this closely and it's scandalous to be honest. It seems, that ios16 in particular caused this function to brick in some way, on some devices, and there is NO solution out there that works universally. Every support person issues the same suggestions that never work. It takes so long, people get fed up when it fails and wait til the next time. I think it's a hardware/software glitch that Apple will not address or own up to as, if word spreads, inevitably it could go legal. Just my personal thoughts. But rare, it aint.
Mines the only one in the house that’s stopped working. I have a 13 pro max. My daughters both have 11 pro max, 1 son has a 12 pro max and 1 has a 14 pro max. All theirs are still working fine. I’m also having other issues though. Camera doesn’t come on straight away when you open it and my flashlight is slow to turn on too. Tried every fix except 1 so it looks like it’s gonna be a factory reset which is a pain if you can’t restore from backup
I have a 12mini. I have tried everything including a full reset and restore, and this has not helped. I still get the Face ID not available at this time message. Upgrading to 17.1.2 as recommended by apple support did not fix this Face ID problem. I hope I do not have to resort to the solution of resetting completely without restoring old backup. That would be awful.
Iphone 13Pro - face id stopped working after 17.1 update. I have 2 13Pro models and the issue is only present on one of the phones. After trying several suggestions, took the phone to the Apple store. No surprise as the Apple rep knew exactly what was happening and stated it was either a software or hardware issue. After running diagnostics, was told the resolution would require a repair for $250.00. As there are almost 2,000 responses as " happened to me" on this issue, seems like Apple would take note. Not sure how a software update could cause a hardware issue.
So frustrating. Why updgrade and mess up something that was working. Apple get your act together.!!
This is a huge problem that Apple will not address until people make a bit of noise. It's not a coincidence that Face ID on hundreds if not thousands of iPhones stopped working after iOS 16.02 onwards. Having "support" suggest you get a costly repair is nonsense. It would appear that a software update has done something to trigger this problem on certain devices and they are totally ignoring it.
Having this problem too on my 14 Pro Max. Did pretty much the same thing OP did with regard to shutting down/restarting phone several times….just wanted to drop a post here so maybe if they see enough people with the issue they’ll put out something better than wiping your phone and starting over.
Face ID stopped working on my iPhone after iOS 17 update
