Face ID stopped working on my iPhone after iOS 17 update

Updated my iPhone 11 to.ios 17.01 last night. Since then, my face id won't work. I get error messages or it says face id not available. I thought I could reset face ID but it's not letting me do that either

. Rebooting the phone didn't help. Everything was working fine until the ios 17 update finished installing.


[Re-Titled by Moderator]

Posted on Sep 22, 2023 6:13 AM

Reply
2 replies
Question marked as Helpful

Sep 22, 2023 8:34 AM in response to sajam

It is quite a rare issue, it may occurs somtime when the new software crashed on your device. These steps may resolve your issue:

A. Hard Reset

Force restart iPhone - Apple Support

B. Reset Face ID by turn off your device passcode and set up Face ID passcode

Settings> Face ID & Passcode> Turn Passcode Off> Set Up Face ID Passcode

C. Connect to Mac and Restore iPhone

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Make sure to back up your phone before restoring it, I hope this instruction will resolve your issue. If not, you may need to schedule a genius bar appointment, a technician will be available to help you troubleshooting it.

Genius Bar Reservation and Apple Support Options - Apple


186 replies
Question marked as Helpful

Sep 22, 2023 8:34 AM in response to sajam

It is quite a rare issue, it may occurs somtime when the new software crashed on your device. These steps may resolve your issue:

A. Hard Reset

Force restart iPhone - Apple Support

B. Reset Face ID by turn off your device passcode and set up Face ID passcode

Settings> Face ID & Passcode> Turn Passcode Off> Set Up Face ID Passcode

C. Connect to Mac and Restore iPhone

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Make sure to back up your phone before restoring it, I hope this instruction will resolve your issue. If not, you may need to schedule a genius bar appointment, a technician will be available to help you troubleshooting it.

Genius Bar Reservation and Apple Support Options - Apple


Face ID stopped working on my iPhone after iOS 17 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.