Updated my iPhone 11 to.ios 17.01 last night. Since then, my face id won't work. I get error messages or it says face id not available. I thought I could reset face ID but it's not letting me do that either
. Rebooting the phone didn't help. Everything was working fine until the ios 17 update finished installing.
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In another thread someone said they opened the Settings App. Tapped General and scanned down to Shut Down. Tap that, your iPhone will shut down. Wait a minute or so, then turn the phone back on and see if you can set up Face ID again. Let us know if this works as it will help others.
In another thread someone said they opened the Settings App. Tapped General and scanned down to Shut Down. Tap that, your iPhone will shut down. Wait a minute or so, then turn the phone back on and see if you can set up Face ID again. Let us know if this works as it will help others.
It is quite a rare issue, it may occurs somtime when the new software crashed on your device. These steps may resolve your issue:
A. Hard Reset
Force restart iPhone - Apple Support
B. Reset Face ID by turn off your device passcode and set up Face ID passcode
Settings> Face ID & Passcode> Turn Passcode Off> Set Up Face ID Passcode
C. Connect to Mac and Restore iPhone
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Make sure to back up your phone before restoring it, I hope this instruction will resolve your issue.
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I too have an IPhone 11 with Face ID problem. The store rep said to hit the VOLUME UP button> VOLUME DOWN button > then the BUTTON on the right, to do a soft reset. Wait a moment and restart your phone. When back on go into SETTINGS >FACE ID & PASSCODE >RESET FACE ID. It didn’t work the first time I did it, but the second time it did work. I did not have to do a hard reset. I hope this helps.
Thanks for responding. That didn't change anything. Just tried it again. But like I said, I've rebooted my phone several times. It just says face id not available. And I only updated because I read articles that said update because there was a security update
My Iphone 12 PRO MAX after updated to ios 17
My face id not working ios 17 ,, A problem was detected with the TrueDepth camera.
Face ID has been disabled.
My touch screen working crazy, sometimes it works and sometimes it doesn't
I tried reset my Iphone a still not working :(
Is Apple still a quality product?
it is possible to try to use android on case …
I think it has to do with a new attention feature, which can be turned off. I think glasses may interfere with it. I disabled it and the problem became more rare, but this looks like a serious bug that needs an immediate update from Apple not some half baked work-arounds
I have the same problem and I don’t know how to fix it either
My face id not working ios 17.01
How can I go back to iOS 16??
had the same problem. unfortunately, the only thing that resolved it was to reset the phone completely (without restoring old backup) and reinstalling everything from scratch.
After following this thread for the last month, no solutions worked for me apart from disabling the "Requires Attention" feature. This has now resolved the issue on my iPhone 13 mini.
Ok, I got it working with glasses and without fail. Don't know if all the steps are needed, but these are the steps:
(iPhone 13 standard, iOS 17.0.3)
Now it works immediately. I think camera lens wipe is the most important part, so maybe if I did that to begin with there may not be an issue to fix, so I would start with that.
Some not so good news. I spoke to an Apple Senior Advisor EMEIA for an hour on the phone. The issue has been logged and they have ONE other report of it in the entire company. Right now, the directive is to have the devices repaired physically as they have no other information to go on. Estimated repair is €700!! They will not take one or two peoples experience on board. There must be a large volume of complaints for them to believe you and take action. They advised as many people as possible to feed back to them, and even then, they may not do anything. Estimated repair is €700!! So please, everyone, send your experience to Product Feedback - Apple
I had the same issue and I even reset my entire iPhone and Face ID still didn’t work. My best friend said it may be my screen protector because they develop a film on them after awhile around the camera lens. Sure enough I removed my screen protector and my Face ID started working. Not sure if that’s what’s wrong with anyone else’s but I thought I would share it since it helped me.
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status.
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Face ID stopped working on my iPhone after iOS 17 update
