You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Updated my iPhone 11 to.ios 17.01 last night. Since then, my face id won't work. I get error messages or it says face id not available. I thought I could reset face ID but it's not letting me do that either
. Rebooting the phone didn't help. Everything was working fine until the ios 17 update finished installing.
[Re-Titled by Moderator]
Here are some of the solutions mentioned in this guide: How to Fix Face ID Not Working on iPhone After iOS 17 Update
First of all you should try to restart your device( different way ) : go to settings > General > their shutdown, wait for a few minutes then power it on. Make sure your notch area is clean and clear. you said you already reset face id then skip this step. If nothing else works then according to them erase all content from your phone hope this step will fix the issue. For the steps please refer to the guide I mentioned.
So frustrating. Why updgrade and mess up something that was working. Apple get your act together.!!
Mines not working either and won’t let me set up a new Face ID ! Reset is not working as a fix
This is a huge problem that Apple will not address until people make a bit of noise. It's not a coincidence that Face ID on hundreds if not thousands of iPhones stopped working after iOS 16.02 onwards. Having "support" suggest you get a costly repair is nonsense. It would appear that a software update has done something to trigger this problem on certain devices and they are totally ignoring it.
Having this problem too on my 14 Pro Max. Did pretty much the same thing OP did with regard to shutting down/restarting phone several times….just wanted to drop a post here so maybe if they see enough people with the issue they’ll put out something better than wiping your phone and starting over.
I did what an AT&T representative told me to do last Monday and it worked temporarily. I have been doing a soft shutdown at least twice a day, sometimes 3 times. The latest software fix is a disaster. Me and everyone else paid a lot of money for our phones. And whether we can afford to go and purchase a new phone is moot. We are ALL tired of functions not working and want what we pay for.
Yeah just restarting did not work for my 12 pro. I just did what another poster suggested—turn off the Face ID, turn off the attention feature and clean your lens. Then redo the Face ID. That was the only hack that worked for me. Good luck!
Resetting does not fix problems created by Apple’s recent update. I spent over 5 hours Saturday with Apple Help trying to get the many major problems created by their update fixed on my iPhone. Unfortunately, after 5 hours they had not fixed anything. INSTEAD, I now have EVEN MORE THINGS BROKEN.
[Edited by Moderator]
iOS 17.2 est sorti ce soir. Je teste une restauration depuis le MacBook avec téléchargement complet de l'OS. Je pense que certains l'ont déjà tenté mais je n'en suis pas sûr. c'est sensé être plus complet qu'une simple restauration de l'iPhone...
FYI community: apple repaired my iPhone 15Pro due to FaceID issue as a subject of this thread. After the situatiation when FaceID stopped working after iOS update it was self-repaired after ˜24h of tries of everything. In a several weeks the FaceID stopped working again. So I've used official warranty service and service center fully changed my front one and main cameras. So now it's OK.
Sorry to hear this. From reading other posts, restoring will not solve this for more than a few hours. Please let Apple know about this as every single person counts and the more who feedback the sooner they will admit/address it. Feedback - iPhone - Apple
Hundreds of people - maybe thousands - experiencing this problem. Apple not responding. Please log this as an issue Feedback - iPhone - Apple
its really important that you do as Apple do not look at this page.
This is a user to user only forum. You're not speaking with anyone from Apple. Telling only other users it's time to move to Android, really doesn't matter much to any of us.
Feel free to tell Apple though, via this link --> Feedback - iPhone - Apple
Je viens d’avoir Apple à nouveau.
je ne sais pas s’il m’a dit ça pour couper la conversation rapidement ou non mais voici :
je vous invite TOUS à téléphoner car c’est le nombre d’appels qui va prioriser le correctif. Le diagnostic qu’ils ont effectué sur mon téléphone ne présente aucune anomalie hardware. Téléphonez, expliquez calmement que ça marche parfaitement parfois et que c’est depuis iOS 17.01
Bonne soirée !
Simon
I just had this problem and saw your solution so I tried it. This worked for me! I toggled "Unlock iPhone" off and on and then was able to reset my Face ID. Thank you :)
J’ai eu une opératrice à qui j’ai parlé de ce forum.
elle n’a pas cherché à me renvoyer vers un problème hardware. Elle a tenté de faire un diagnostic en se connectant à mon téléphone mais ça a échoué : elle me rappellera demain soir.
elle a évoqué le fait que ça puisse être un problème côté Apple mais dans le certifier.
elle souhaite aller au bout du diagnostic de mon téléphone : nous verrons demain et en lancerons un nouveau
aujourd’hui FaceID a mieux fonctionné mais toujours pas comme il devrait, beaucoup d’échecs.
Face ID stopped working on my iPhone after iOS 17 update
