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Face ID stopped working on my iPhone after iOS 17 update

Updated my iPhone 11 to.ios 17.01 last night. Since then, my face id won't work. I get error messages or it says face id not available. I thought I could reset face ID but it's not letting me do that either

. Rebooting the phone didn't help. Everything was working fine until the ios 17 update finished installing.


[Re-Titled by Moderator]

Posted on Sep 22, 2023 6:13 AM

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Question marked as Top-ranking reply

Posted on Feb 23, 2024 2:46 PM

Here are some of the solutions mentioned in this guide: How to Fix Face ID Not Working on iPhone After iOS 17 Update


First of all you should try to restart your device( different way ) : go to settings > General > their shutdown, wait for a few minutes then power it on. Make sure your notch area is clean and clear. you said you already reset face id then skip this step. If nothing else works then according to them erase all content from your phone hope this step will fix the issue. For the steps please refer to the guide I mentioned.

379 replies

Dec 15, 2023 10:27 AM in response to sajam

je viens de terminer mon appel avec un superviseur Apple.


des log ont été collectés des dernières 24H pour analyse par les développeurs.


il me rappelle lundi pour me dire ce qu’il en est.


d’autre utilisateurs sont également pris en charge comme moi. Les choses bougent ils sont en train de s’y pencher c’est évident.



Face ID stopped working on my iPhone after iOS 17 update

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