Updated my iPhone 11 to.ios 17.01 last night. Since then, my face id won't work. I get error messages or it says face id not available. I thought I could reset face ID but it's not letting me do that either
. Rebooting the phone didn't help. Everything was working fine until the ios 17 update finished installing.
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Here are some of the solutions mentioned in this guide: How to Fix Face ID Not Working on iPhone After iOS 17 Update
First of all you should try to restart your device( different way ) : go to settings > General > their shutdown, wait for a few minutes then power it on. Make sure your notch area is clean and clear. you said you already reset face id then skip this step. If nothing else works then according to them erase all content from your phone hope this step will fix the issue. For the steps please refer to the guide I mentioned.
I tried everything including restarting phone. Obviously this is a bug with the new system and apple fixes it fast
My Face ID is not working from today. I tried everything but nothing is working. After updating my device it’s started.
I’ve done wha the apple community said to do in order for my Face ID to work after the iPhone 17 update. It still isn’t working. What do I do to fix it?
Within my helpful response was the following:
Need more help?
Other's have said that backing up their iPhone, then restoring it from backup fixed it. It's a nuclear option. But you might want to go there. Otherwise, reach out to Apple directly for help. I've updated and neither phone is having a Face ID issue.
I lost face id after 17 update. As suggested by another user, i went to general to shut down phone. I waited a minute or so and rebooted. Went to set up face id snd it worked this time. Go figure?
My issue since iOS 17.0.0 update and now have the iOS 17.0.2 and still happens but its random time every other times I restart the phone and in after using the phone for a while and I plug my phone to the charger and I try to wake the phone and use face ID to log in and it doesn’t want to unlock my phone and i have to type the password to log in and to remedy this issue I have to restart the phone and it works fine again! I mean its iOS 17 not iOS 2.0 this kind of bug should not be happening come on Apple!
Apple says it's NOT a known support issue and you'd have to pay to fix it if your device is out of warranty which my iPhone 11 is. Even though my front facing camera works fine and it's obvious ios 17 did something to the Face ID
Happens to me too. I've been experiencing problems with FaceID ever since I updated to iOS 17.
To make things worse, once I've installed 17.0.2 a whole set of much graver problems started to appear; my iPhone (12 Pro) would randomly initiate a restart, but will stay stuck in a loop and never reach the lock screen again (it just blinks the apple logo on and off). At that point, the only option I discovered I had is to connect it to my Mac and "Update" it. And here's the fun part: This also doesn't work if I try to do it immediately, I need to let the iPhone stay "bricked" for a good couple of hours before I can successfully update it using my Mac and regain access to it.
I noticed that the random restarts happen sometime after "Face ID" fails working and I get the error messages described by @sajam.
ps: ..the icing on the cake: the iPhone bricked when I was abroad, so no access to credit cards, boarding passes etc. Thank you apple!
Both Apple senior advisor and in store rep told me it’s not a known issue. Wonder if anyone else has had their phone checked in a store. They told me I had a hardware problem even though I never had any problem with FaceID until iOS17. They said it’s coincidence other people are having the same issue. Literally a nurse at my doctors appointment today said the same thing happened to her. Apple literally said FaceID isn’t that important. Lol
And magically, after not doing anything when I came in here to say thank you for the link, I was able to get in seamlessly with my Face ID whereas when I tried to get in here before to post it kept saying I wasn’t recognized (as did everything else I had set up to use Face ID as my passcode). That said; thank you for the link, I definitely will use it. I had that same thought after I posted. I was like I doubt that’ll go anywhere because I don’t think anyone at apple actually monitors the community user forum.
But again, thank you for your reply!
I started experiencing this issue and went into Face ID and Passcode > toggle off Unlock Phone > I unlocked my phone with only passcode > toggled on Unlock Phone > use Face ID (it worked, atleast to unlock once when it was none)
I don’t know if this was a fluke but may be worth a try?
Took my phone to Apple support today and as expected they said it is hardware issue and no guarantee it will ever get fix in any upgrades! You need to get the camera/hardware fixed!! And the cost was usd 500 🙄🤯
I used it dozens of times since the above without issue, so if the camera face in front gets smudged or something, I would have to wipe again, but so far, so good. I have even tried it with my face well to the side and it works, but if my face can't be seen it will ask for face or code. In fact just repeated ten times before posting.
That could very well be, but I can't say that the dirt was obvious. One can easily get some oil from fingers on the lens. The software should, of course, be able to correct for that, so I think they did screw up big, but my "fix" got me back to normal for multiple hours now, and I will take care for now not to touch the lens, and if I do wipe it.
Face ID stopped working on my iPhone after iOS 17 update
