Face ID stopped working on my iPhone after iOS 17 update

That could very well be, but I can't say that the dirt was obvious. One can easily get some oil from fingers on the lens. The software should, of course, be able to correct for that, so I think they did screw up big, but my "fix" got me back to normal for multiple hours now, and I will take care for now not to touch the lens, and if I do wipe it.

It’s been working for me again consistently since my last post. I do have an update waiting to be installed now so we’ll see if it breaks again. The issue I’m having now is whatever app or browser I’m in will randomly close. It seems to only happen when I’m typing something (like I am here) but doesn’t happen all the time. I was replying to an email about 10 minutes ago and just as I was about to type ‘Best Regards’ and send it, outlook closed abruptly. Luckily it saved the draft but I’ve been in other community forums replying to something and it closes and when I go back in, everything I’ve written is gone. Hopefully this update I have pending fixes that!

Had the same issue, but combined some of the replies. Went to the bottom of General and turned off for 2 minutes. Then went to Face ID and turned off then on again Face ID to unlock, and then turned off mask option, and turned off and on the Require Attention. Worked so far today 🤞

My iphone12 pro stopped being able to identify me and resetting face id was not working. I got it to reset but then i was still having issues with not recognizing me. I took off my case and it works perfectly and i have no clue why?? my case is not very thick or obstructive of the camera but with no case it works perfectly.

I’ve been searching for months for a pattern with this issue and so far, believe that: not all iPhone are the same. They’re assembled in different countries, different specs etc. it sounds like some version of iOS 16 essentially bricked the capacity of the True Depth Sensor. To repair this on thousands of phones is not viable.

This issue presents itself in many ways. I initially had a big problem with my iPhone 13, but I was able to resolve most of it. The only remaining annoyance is that the phone requires me to enter my password to continue using Face ID much more often than it used to. In the past it was rare, maybe after a hard reboot, but now it is sometimes a couple of times a day. Requiring a password makes the phone less secure since it happens at random and one never knows who might be looking.

I thought it was my 12 pro bugging out, and then I upgraded again with 17.0.3 and the Face ID crashed out and I am unable to reenable it. This was after resetting it. I’m hoping a future update fixes it. I’m still on the fence about the 15 pro since I have no problem waiting for 16 models if my phone survives.

Same issue here. i cannot reset face ID. Even putting my complete face in side the white box corners, it won't recognize and keeps telling me to put my face into full view. Sometime indicates move face higher even when onlyh top 1/3 of my head is in box. They have broken something.

None! This is what I have been told by Apple. And given very few amongst the hundreds who are experiencing this issue have been offered a technical solution, I’ve arrived at this conclusion all on my own-io.

Dear Mr Ghost. You are right. Wrong of me to repeat what an Apple Tech Support person told me. What was I thinking? Back on topic though, if anyone has any solutions to Face ID fixes, it would be great to hear!

I sent the phone to apple support and they asked for usd 500 to replace the Face ID camera and for some reason they said they will replace the battery too!! That’s like half the price of the phone itself!!!!

Currently using the phone without Face ID 😖

I was wondering what was going. Same thing happened to me and is still having issues. I found out that if

You hold your phone staring out at your chest, with a very slight angle to your face, it works. This sucks though. Wtf??? But that does work for since the update.

J’ai le même problème. Nettoyer la lentille marche un temps mais on ne peut quand même pas configurer l’ajout de lunettes.

il y a clairement un problème et ce n’est pas matériel. C’est d’autant plus vrai si certains repassent en IOS16 t que ça fonctionne.

je suis en 17.2 c’est toujours pareil.

I fixed this here’s how: after struggling with this issue for a day I turned of beta updates on my phone then updated to the latest iOS 17.1 public version(this seemed to work), Face ID worked for a little while then stopped. To fix it I disabled Face ID (deleted the face data) then restarted my phone, then made a new Face ID and now it works.

You can get it to work, but in my case it asks for password to activate Face ID at least once a day and sometimes two or three times a day and for none of the normal reasons, just first thing that comes up when unlocking the screen. Before 17.x it was more like once per week or less. The frequent password entry makes the phone less secure.