Shipment redirect not allowed

For security reasons.

One of the most common theft methods to day is to redirect an incoming package to a location like a Walgreens and retrieve the (stolen) merchandise there; this is done both my criminals who have hacked accounts and, sadly, package shipper employees.

Apple is reasonably strict about deliveries going to the billing address on the applicable credit card, which is why shippers can select the option that specifically disallows carrier redirects.

However, after a failed delivery attempt you can usually still arrange to pick it up at the carrier depot as would be the case for any missed signature required delivery.

That's disappointing but it's the agreement the carrier provides to the shipper.

If UPS delivered your phone to an alternate address they would be financially responsible for any thefts.

Note a depot hold for pickup is technically a different process than when a delivery is missed and a call tag is left, but I honestly can't say for sure if that would be allowed.