iPhone 15 overheating

IPHONE 15 PRO MAX - 24 hours old!

Just set my new IPhone 15 Pro Max up yesterday and it was off all night and this am i opened phone and checked weather and made a couple of calls… i then went to move a couple of loose apps into folders and I could not even touch the screen. There was also a noticeable burning odor. I called apple and they tried to do diagnostics and that failed several times. She said they are working on the issue. I am floored… $1500 for a new phone and already returned my iPhone 12 Pro Max.. not sure what to do or how they will magically repair this issue. The apple rep said i can order a new phone and then return this one but might have same issue. She said if she processed it, she would be sending me a phone that is serialized differently than a new phone and I asked what that meant .. she wouldn’t say so i asked if a brand new phone would be sent and she finally admitted that it will not be a new phone. I had to pull the truth out of her, instead of her saying the replacement are just serialized differently, just say the replacement will be a refurb or what they really are. I am not paying $1500 for a new phone and having apple send me a refurb! I do not know what others are doing??!? I am not sure if I should just go ahead and buy another one now or wait.

i know Apple is blaming Instagram and something else, but I don’t use it! I saw someone said they went in and turned off Voice Over.. I checked that and mine was aleady off! What is everyone else going to do with their new phones? TIA

Did you read ANY of this thread? If you have, you will know that Apple is working on a software fix and will probably release it as 17.0.3. Your best option is to wait.

Also, others have said their phones ran hot initially, but after a couple days, temps returned to normal. This is to be expected.

This is a serious matter. Don’t use it and return it if you can manage. Their replacement phones have different serial number which has been the case for a very long time. Current batch of replacement phones are likely to be new considering how long this phone has been on the market for. Never had a problem with their replacement phones as they come in grey cardboard box without cable etc. and they look new.

NO, the point of the thread is to seek advice from other users (this is a users only forum). If you don't like my advice, feel free to ignore it.

The poster I was responding to has only had his/her phone 24 hours. They have 14 days to return it, so the best advice I can give is to wait a couple days and see what happens.

You are better off ordering new phone. I don’t have this issue. When I opened it and set my phone at the time it was heating up. Then yesterday I was playing game and used quite a bit no issue. So who know may be your lucky with new phone.

Chaulaj wrote:

You are better off ordering new phone. I don’t have this issue. When I opened it and set my phone at the time it was heating up. Then yesterday I was playing game and used quite a bit no issue. So who know may be your lucky with new phone.

Or maybe, they should just update their iPhone to iOS 17.0.3, which was released today to specifically address the heating issues. Just a thought.........

I have issues with my iphone 15 pro max, but i have updated to IOS 17.0.3 today but the battery life even became worse and battery drooped by 7% in just 2mins. I dont even know what is happening with the battery life of brand new iphone. Dear apple please fix the battery issue

Raghuram-lovesapple wrote:

I have issues with my iphone 15 pro max, but i have updated to IOS 17.0.3 today but the battery life even became worse and battery drooped by 7% in just 2mins. I dont even know what is happening with the battery life of brand new iphone. Dear apple please fix the battery issue

Apple isn't here, so asking them to do anything here isn't going to help you. This is a user to user only forum.

I've updated to iOS 17.0.3 on our 15 pro and 15 Pro Max (then I Forced Restarted both iPhones, which I do after EVERY iOS update) and am having absolutely no battery drain issues. It's been hours since I did the update and the batteries are not draining at all.

Did you Force Restart after the update? If not, do so and then see if things settle down.

If they don't, schedule an appointment at your Apple Store Genius Bar and let Apple test your phone.

I have had my 15PM for all of a day. I contacted apple regarding my piping hot iPhone 11. I was advised I should buy a new phone, so I did.

now this brand new expensive mistake is heating up even faster.

apple, wth?

yo whoever suggested a forced reset. No. That doesn’t help.

we have all been robbed

Yep…. I had done it a couple of times and then the apple rep. asked me to do that before age tried to perform the analytics and improvement testing on phone, that also failed. She told me to give it a few days but I am concerned it is going to burn up in the meantime.

Thanks for your help!

tadbrooks wrote:

Yep…. I had done it a couple of times and then the apple rep. asked me to do that before age tried to perform the analytics and improvement testing on phone, that also failed. She told me to give it a few days but I am concerned it is going to burn up in the meantime.

Thanks for your help!

It's most unlikely your phone will burn up. Give it some time.

Apple told me that the update is the reason for the issue and they are trying to fix it. They have also said it was Instagram or Uber apps in relation to update IOS 17. Update was put on my new phone first and I have the overheating issue now, 24 hours later.

Read back, there's a fix to download or maybe if you have so many problems and you are not able to deal with it, instead of posting here where nobody's reading this anymore make an appointment to an Apple Store and have it tested. I see you have also problems with the font size of a newsgroup, maybe you just need a less sophisticated smartphone that is easier to manage

Just because someone is not happy with this new iPhone doesn't mean they are moving to Android/Nokia/others. Most of us are already iPhone users and just sticking with our existing model until Apple fixes this. I returned my 15Pro as the heating issues never went away and am back to using my 12Pro. STOP judging people who are having issues. If you don't have a solution you don't have to comment.

I have already replied at the beginning of this thread, my reply was if I had an overheating iphone even after the fix in 17.0.3, having updated the apps, hard restart the iphone or reset as a new phone, I personally would go to an Apple Store to have the iphone tested I would not keep on posting here.