You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 15 overheating

Hi everyone. I’ve recently purchased the new iPhone 15 pro max and it is heating up even when I’m not using it.

I was wondering if anyone else is having this issue or if it maybe a setting that is causing it that I can turn off?

Any advice is appreciated. :)


[Re-Titled by Moderator]

iPhone 11 Pro, iOS 16

Posted on Sep 22, 2023 6:04 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 24, 2023 10:37 AM

I have same exact issue ... called apple and they suggest to turn off location services , also background app refresh ...BUtt that dose not helped ...

My 15 Pro Max is getting hot and battery draining too quickly ... There is something definitely wrong with it ... Apple need to fix this asap ...

935 replies

Oct 7, 2023 2:38 AM in response to Ruthy-Roo

It´s seems after IOS 17.0.3 release people suffering heating issues still remains the same, in my opinion the first batch of mobile phones were launched without enough quality control in the production of the new chip, and this issue is imposible to address by software unless throttling CPU & GPU, so make sense that some people doesn´t suffer heating issues and others do, is a kind of lottery, unfortunately the affected devices that has been produced so far will remain as it is without much option for improvement. 


I returned my iPhone 15 pro and in my case I took the best decision.



Oct 8, 2023 7:44 AM in response to asharma153

I don't hold or use my phone while it is charging. I do check to make sure it's not getting too warm, and my 15 Pro Max, gets warm while charging, but never too hot to hold.


What are you using to charge your new iPhone? Do you charge by the USB C cable which came with the phone and if so, what charging plug do you use and it's wattage? Do you use a wireless charger? Do you use MagSafe?

Oct 8, 2023 7:53 AM in response to lobsterghost1

I use Apple 20 watt USB-C charger, using the cable which came with the phone, not using any wireless charger.


Since I found it to be getting hot, I always remove the case for better heat dissipation while charging.


I also do not hold and generally not use it, however just keep checking it if it is getting too warm. It was ok till 36% but when I checked again at 54% it was quite hot, thereafter at around ~ 70% I found warmness is somewhat at 36% level, no problem after 75%. I generally charge it till 80% only.

Oct 8, 2023 8:11 AM in response to asharma153

Are you seeing a message on your screen saying the phone needs to cool down? If no, your phone isn't overheating. iPhone has sophisticated circuitry built in to protect the phone from temperatures, which exceed its normal operating range. And if the phone exceeds that temperature, you'll see a warning on the screen and thermometer symbol. That is the only time one could say their iPhone legitimately overheated.


If you are concerned however, have Apple test your phone. We can't really do much as users here on a user to user only forum to effect any change for you.

Oct 8, 2023 2:57 PM in response to 100clicks

Disagree. If it’s too hot to touch or use, that’s overheating. These are expensive devices designed to be used. If we can’t because they are piping hot, even after Updates, changes to settings etc change nothing. This phone release is a lemon. My 11 pro max did the same. Apples recommendation “buy a new phone”… of course.

still the same problem but not years later. Immediately.

this isn’t okay and we need to work out how to get Apple to redeem this

Oct 8, 2023 4:27 PM in response to Ruthy-Roo

Ok, so I gave the 17.0.3 update a few days to settle before judging the heat/battery life.


The heat seems to be better, my iPhone 15 Pro runs very cool and I didn't experience any overheating.


For the battery life I don't have any idea because the battery stat is totally off. Yesterday I had a 40-minutes FaceTime video call, but the battery stat shows 20 minutes ScreenOnTime for Facetime which doesn't make any sense.


But if I'm gonna review the battery based on the stats and graphs I'm seeing, I would say the battery life is below average at best.

Oct 8, 2023 8:06 PM in response to lobsterghost1

Hi Lobsterghost1,


Surely the true indicator of an overheating problem, is that many on this thread find the device uncomfortably hot to hold for more than 10 seconds, let alone a phone call or web browsing. I also believe the device should not get too hot even when charging. I’m glad Apple have recognized the problem and are working on a fix. I think it is perfectly acceptable for people to share their experience, good or bad, on this community site. After all, that is in part what the site is for. I have my iPhone 15 PM on order. Fingers crossed mine will be ok.

Oct 8, 2023 8:42 PM in response to O'Shag

I never said people can't share their experience. And yes, if a phone is uncomfortably hot to hold, that shouldn't be. The use of the word "overheating" is somewhat abused though. A phone is overheating if its operating temperature exceeds the level Apple has determined is within normal range and if a phone does that, it is designed to put a warning on the screen, with a temperature symbol and the phone will be unusable until it cools down. If that's not happening to people, their phone may be running warmer than they are accustomed to, but it is not overheating.


For anyone who is concerned about their phone, complaining here is really not going to help them. We are all users on this user to user only forum and Apple doesn't actively participate here. So they should take their phone to Apple and have it tested. And if their phone is found to be defective, Apple will replace it. Doesn't make more sense to get ones phone tested, as opposed to being a "me too" poster on a forum of just other users? I can certainly if either our 15 Pro or 15 Pro Max had any heating issues, I'd be visiting my Apple Store Genius Bar. Fortunately, neither of our phones had any heating issues out of the box.

Oct 8, 2023 9:09 PM in response to lobsterghost1

Forgive my laboring the point, contrary to your position, I believe the device could be legitimately considered to be over-heating, when it becomes highly uncomfortable, perhaps unsafe to use. Clearly, many find the new iPhone to become too hot to hold for even short periods, therefore the phone could be considered dysfunctional, irregardless of Apple’s parameters as to what constitutes overheating. As a handheld device ‘hold-ability’ is a primary consideration. If a hand held mobile device such as the iPhone can not be comfortably held in the hand for a reasonable period of time, then it has failed in one of its most basic requirements for safety let alone user enjoyment. With respect to becoming uncomfortably hot while charging, I, like many others I’m sure, sometimes will access or use our mobile devices while charging when we find the battery running low. Some heat during charging is to be expected, but within reason. I know Apple is working on it, and I am confident they will get this fix in quickly. I dropped almost $1600 on a new 15 Pro Max last week so I am hoping it will be okay.

Thanks

Oct 9, 2023 3:36 AM in response to O'Shag

"iPhone can not be comfortably held in the hand for a reasonable period of time"

if this is the case I'd expect you are not posting here repeatedly, you are rushing to the Apple store jumping the steps in double quick-time. If you're posting here it's because you want to know if there's an easy fix. Actually many people listed many things that can be very helpful and solved the problem for many.

iPhone 15 overheating

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.