iPhone does not ring with incoming calls after updating to iOS 17

I have followed the suggested steps to get it to ring. It’s a very $$$ non functional brick. Some texts don’t ring either. Especially from my boss, I’ve changed the text tones and the ring tones too!

To say that I’m disappointed in this iPhone 15 pro max is an understatement.

The only calls that come through are those that rang before I got a new phone and updated to ios17.

Come on Apple Fix this!!!

Those of us that have or had the issue know it's not a a problem with our carriers or the phone hardware as we have seen this issue across multiple devices and carriers.

We also know Lawrence isn't going to assist in anyway because he has very little understanding. The fact that it didn't know that an Apple will ring when someone calls your phone shows how little understanding he has of the Apple ecosystem.

In all the years I've had an iPhone and Apple watch I have never encountered this problem until end of November or early December when there was a system update for my phone. I know it happened then because whatever update it was bricked my phone and I had to use my PC to restore it.

I believe mine has been working since I followed someone's recommendation in this thread. It may have been the call blocking toggle from chujie17. I have multiple phones/phone lines so I can't delete other iCloud backups of other phones to try and fix the issue.

This reminds of Antenna Gate from years ago with the iPhone 4 when a poorly designed iPhone antenna was causing dropped calls and Apple blamed customers for holding it wrong instead admitting the design flaw.

Don't count on them admitting any fault or any of the call center reps in the forums to actually help either.

rebretz000 wrote:

Well, what do we have here? An article in Macworld discussing the iPhone not ringing on incoming calls. Obviously this is an issue.

https://apple.news/AH-NFHGGTSE2dM4ccZez8Lg

Yes! Did you actually READ the article? It provides exactly the same advice in my post above!!!! They probably even copied it from my post! Is that plagiarism?

Thank you for re-affirming the legitimacy of what I posted.

I didn’t have calls coming through a few times, on random occasions, but didn’t think much of it, until my garmin s7, connected to the phone, was showing an incoming call…and iphone 14 didn’t. Nothing. Bizarre. I didn’t answer the call on my watch ao not sure if the phone would actually pick it up like that….

This is happening to me too!! Certain calls don’t come through and I am not notified. It was after the upgrade and I was told my phone was broken. I needed to buy a new phone so I just got the new iPhone 15 yesterday because I believed them, and the same thing happened.

@Larence Fish: Thank you for a really helpful guide to fix missed calls/texts/etc - apple has created an overload of configuration options to the extent that it can be very difficult indeed to unravel what’s causing the problem. I used you detailed guide to fix 3 iPhones and one iPad today 👍👍

I was having the same issue with my iPhone 13. Replaced that phone with a 15Pro on December 22, 2023 and still having the same problem with new phone. I’ve wondered if there is a compatibility issue with iOS and the Apple Watch. Would like to know if anyone else having the ringer issues is wearing the watch.

Hi

I have a brand new Iphone 15 IOS 17.4.

Custom ringtone plays when I just select it to assign it to a function e.g ringtone BUT it does not play the ringtone when a call comes in??

Is this a different problem ? or an extension to this problem ?

Thanks

Just wondering if this issue could be on a specific iPhone. My husband has the iPhone 14, and he is having this issue including communication with his watch. I have the iPhone 12 Pro and do not have a problem.

Maybe include the type of phone in your post. Have a nice day. 🌻

Going to give this a go. I missed 3 phone calls from my doctor luckily they got a clue and called my wife’s phone. iPhone is the best phone on the planet but one should not have to jump through so many hoops to make it work.

Edit to say you might have meant it's just not making the sound-- but UGH, I'm just so done. I'm here because I'm trying to find a solution, but I feel like it's absolutely futile. There are no real solutions anywhere that I can see.

I've spoken to apple support twice about this issue, and also my phone provider twice... None of their suggestions fixed it. Everyone's convinced it's some setting in my phone- It's not. I've changed everything I can change. I've done the settings reset. I even switched from a sim card to an esim, it made no difference. The network resets when I make a change & it lets me get a call in, but then a day after that it starts doing the same thing!!

It has been like this for MONTHS.

99% of the time I do not receive any incoming calls. A small percentage of the time, I also cannot make outgoing calls or send text messages.

This all happens whether I'm on my cellular data, or a WiFi network.

It's not consistent, once in a while a call will come through- But as I said, 99% of the time, they do not.

I cannot rely on this phone to get calls. When it decides no calls will come through- It does not even show in my missing calls, and I've been told by the people trying to call that my phone goes straight to voicemail, and does not ring at all. I have missed so many calls because of this. Many important, like doctors.

I don't even know why I have a phone at this point. I'm switching to android as soon as I'm able- I'm very tired of this... 🙃

I think this did it for me. I was fighting all my focuses and settings, no focus at all, etc.

My boss had to leave three voicemails for me today even though I have him in favorites, have him under allowed notifications in all focus modes, and have calls from everyone allowed.

This is absolutely maddening, surely there can be an exception for these callers.

Jaszex wrote:

pretty interesting that in that huge list that Lawerence gave of possible fixes he DID NOT list the actual fix.

was the business block not really a fix option or was the list just slight of hand?

The phone not ringing is a symptom. It has numerous different causes. The same solution isn't going to work for everyone. Lawrence took the trouble to provide quite a lot of possibilities. It's up to the user to see which one might apply in their individual circumstances.

I also know that a polite suggestion that Lawrence add that item to his list would have been well received.

"Slight of hand" generally refers to a magic trick. It's not clear what you mean when you used it here.