iPhone does not ring with incoming calls after updating to iOS 17

I am continuing to have issues with my phone not ringing when a call comes in. Ever had this issue until upgrading to IOS 17. I think it has ruined my phone.


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Posted on Sep 22, 2023 6:28 PM

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Question marked as Top-ranking reply

Posted on Sep 22, 2023 6:43 PM

FIRST: Are there missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail, such as call forwarding.
  • check up on them at Down Detector - Crowdsourced outage checker


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
    • If you keep it on, in Settings/Phone make sure Dial Assist is enabled; it is needed to accurately match an incoming call to a contact.
    • Remember that banks, doctors and other professionals may not call you from the same number that you have in your contacts for them.
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • Make sure Do Not Disturb is off:
    • Open the Control Center and turn off the button next to the word Focus.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->Restart your iPhone, iPad, or iPod touch - Apple Support
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


104 replies
Question marked as Top-ranking reply

Sep 22, 2023 6:43 PM in response to Wld15mustang

FIRST: Are there missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail, such as call forwarding.
  • check up on them at Down Detector - Crowdsourced outage checker


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
    • If you keep it on, in Settings/Phone make sure Dial Assist is enabled; it is needed to accurately match an incoming call to a contact.
    • Remember that banks, doctors and other professionals may not call you from the same number that you have in your contacts for them.
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • Make sure Do Not Disturb is off:
    • Open the Control Center and turn off the button next to the word Focus.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->Restart your iPhone, iPad, or iPod touch - Apple Support
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


Sep 22, 2023 6:57 PM in response to Wld15mustang

Thank you, I have done most everything you said. This issue started immediately after update to IOS17. My wife is having the same issue with her phone. I am thinking it is a software glitch since nothing was changed on the phone. Hopefully Apple will come up with a fox for this issue because so read in an internet search that others are complaining about the same issue.

Nov 16, 2023 5:08 PM in response to tommie45

I am still having the issue. Prior to IOS 17 if you were looking the phone at tue time a call came in the call the ringer volume turned down. I have realized that in IOS 17 if the phone can see your face the volume turns off. There have been time such as yesterday when my phone was in a holster case and it did not ring at all. I missed an important call because of it. Maybe Apple needs to make sure their phones and operating system works seamlessly before they worry about being carbon neutral. I have read where people are complaining about this. I am not going to have to worry about an overheating phone because I am going to change phone manufacturers because I am a government employee and missing one important call is unacceptable

Nov 16, 2023 6:15 PM in response to Wld15mustang

Or maybe you need to troubleshoot the problem with YOUR PHONE, as it is not a problem with my phone and millions of other iPhones.


FIRST: Are there missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail, such as call forwarding.
  • check up on them at Down Detector - Crowdsourced outage checker


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
    • If you keep it on, in Settings/Phone make sure Dial Assist is enabled; it is needed to accurately match an incoming call to a contact.
    • Remember that banks, doctors and other professionals may not call you from the same number that you have in your contacts for them.
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • Make sure Do Not Disturb is off:
    • Open the Control Center and turn off the button next to the word Focus.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->Restart your iPhone, iPad, or iPod touch - Apple Support
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


Nov 27, 2023 6:47 AM in response to sharelle26

I have no idea what you consider ALL of the recommended troubleshooting, but rather than ask what you tried, does ALL include the following:


FIRST: Are there missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail, such as call forwarding.
  • check up on them at Down Detector - Crowdsourced outage checker


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
    • If you keep it on, in Settings/Phone make sure Dial Assist is enabled; it is needed to accurately match an incoming call to a contact.
    • Remember that banks, doctors and other professionals may not call you from the same number that you have in your contacts for them.
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • Make sure Do Not Disturb is off:
    • Open the Control Center and turn off the button next to the word Focus.
    • If it doesn’t ring just when driving either go to Settings/Focus/Driving and delete it
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->Restart your iPhone, iPad, or iPod touch - Apple Support
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


Nov 28, 2023 7:54 AM in response to Lawrence Finch

I did everything on this list. And to no avail. What I did notice is that the phone would ring when an unknown number called me. Which was weird because in settings the "Silence Unknown Callers" was off. So I went into settings changed that to "on" and then boom, the phone calls started to come through. I can't silence unknown calls though. I get important calls from unknown numbers. I'll keep playing around with it until I can get it to work.

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iPhone does not ring with incoming calls after updating to iOS 17

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