You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

After updating to iOS 17 apps on my iPhone freeze regularly

Since updating to ios17 several apps (i.e.: Instragram, Gmail, Slack, Arcade Games) freeze completely and become unresponsive. Tried several things (uninstall/reinstall, Vol up Vol down restart iphone...) but the issue remains the same. At the same time Notifications are behaving weirdly (sometimes not showing, sometimes not going away).

Anyone with similar issues have found a solution? The only way out remaining is downgrading to ios16.

Thanks for any help outthere.

Chris

[Re-Titled by Moderator]

iPhone 12

Posted on Sep 23, 2023 3:31 AM

Top-ranking reply

ZachAttach

Level 1

12 points

Posted on Nov 4, 2023 9:04 AM

The same has been happening with me. It is pretty much a daily occurrence. It appears that the apps don’t exactly freeze but they just stop receiving touch input.

Other than restarting the app, another solution I have found is through some combination of switching foreground applications and locking the phone. Sometimes I need to do only one of the two and other times I need to do both.

I would’ve expected 17.1 to have fixed the issue but sadly no.

View in context

Similar questions

30 replies

Sep 23, 2023 6:54 AM in response to SravanKrA

Thanks for your answer - however, I doubt the big behemoths like Google and Meta (who provide the apps most affected) are the ones that lack the updates. They had lots of times and I have downloaded the latest updates, that arrived after the update. So, I don't expect this to be the solution (in the meanwhile I keep checking for updates of the concerned apps).

Oct 15, 2023 9:01 AM in response to christof_milan

Update:

the phenomenon is becoming rarer but did not stop completely. All Apps are regularly updated. At the same time the problem with notifications, which was discussed in various forums and articles persists, as well (maybe there is a connection).

Dec 19, 2023 10:37 AM in response to joeyc410

Agreed, but it's better than having a non-functional phone.

The entire process only took about 2-3 hours, and I had about 120GB of data backed up.

Phone was restored back to how it was prior as far as data, settings, apps. No manual work required.

Was surprised at how easy it was and did exactly what you'd want.

But yes, should not have even happened in the first place.

Apr 11, 2024 5:51 AM in response to christof_milan

I notice the problem is worse if I have a lot of big apps open, TikTok and Facebook, but it still happens if I close all apps and reboot. It’s at the point where the freezes interrupt my videos and photos when I’m recording clips of my family, this is unacceptable. I don’t know what the phone is doing that it thinks is more important than that, but it’s wrong.

everything worked fine on iOS 16.

Apr 18, 2024 5:13 PM in response to christof_milan

Same issue here on my iphone and my ipad. Hopefully, they squash the bug soon. It is taking away from much productivity. I can’t even fully interact with apps. I was using a PDF app earlier today and it would freeze completely when I would press the share icon; you know to share an extremely important document that needed to get filed by today. Nerve racking at its core.

Apr 18, 2024 5:18 PM in response to Skierbri1010

It is not your phone, it is the software in your phone. Don’t go buy another phone thinking the problem is with the hardware. Apple is normally reliable with this type of thing. Keep checking for software updates. Perhaps, they will have it fixed soon.

Amlcatt

Level 1

8 points

Jul 9, 2024 4:53 PM in response to christof_milan

I started to have the same issue here . So often that even writing the replay here took me 2 tries ( so far) closing the browser . It started a couple of weeks ago for me tho ( just crashed 3rd time ) . Before that only on WhatsApp thr typing was freezing and after a few seconds it was continuing without the need of closing the app . I have IPhone 11 Pro , I thought is my battery life (66%) or the older version of the phone or the small memory or that I didn’t do the last software update (I am on 17.4.1 and is asking to update at 17.5 )but I see many people with newer and better devices and same issue . I hope this gets solved, it’s been almost 1 year ..

MR_38

Level 1

8 points

Oct 23, 2023 2:49 AM in response to christof_milan

Same issue with app "Message". Only when I use the notification (clic on it) to open the app

Nov 17, 2023 10:51 PM in response to ZachAttach

I just updated my phone to 17.1 yesterday. Pokemon GO keeps freezing every time after few minutes and other games I tried do exactly the same. So bothering. I wish I could downgrade back. ;(

pheebely

Level 1

8 points

Nov 19, 2023 1:14 PM in response to christof_milan

This just started happening to me and at the same time my iPhone 15 starts heating up and the battery is drained quickly while the apps stop working. Anyone bring their phones into the Genius Bar?

Feb 27, 2024 12:40 PM in response to christof_milan

This was happening to me, my iphone 13 was acting up. The problem went away by resetting all settings.

Apr 14, 2024 3:39 PM in response to christof_milan

Like come on my iOS app I made I ran it on my phone and it froze and I have a iPhone 13 with iOS 17.4

Apr 21, 2024 9:07 PM in response to SravanKrA

I mostly have been having the issue with Safari on my phone. That should be up to date.

Apr 23, 2024 9:58 AM in response to christof_milan

Same issue here. I’m on 17.4.1 on 14 Pro and frequent freeze ups on Messages (when trying to open a thread) and Gmail (when opening an email).

Jul 21, 2024 1:29 PM in response to georgec_22

Thank you so much for this tip, friendly stranger!

After updating to iOS 17 apps on my iPhone freeze regularly