iPhone Touch Screen not working - iOS 17

Plug the iPhone to a charger and let it sit for an hour or so. If there are any background tasks that are active, then they will complete and may resolve the issue and the iPhone may begin to function normally.

Axel F.

I faced the exactly same issue.

Touch screen became unraponsive. Could not unlock.

However, I was lucky that hard reboot fixed it for me.

• press and release Volume Up button
• press and release Volume down button
• Long press the side button until you see the apple logo on the screen.

I was having the same issue. Updated my brand new 15pro to 17.1.2 and had no touch capability and did about 10 restarts to no avail. I had to tether the phone to my macbook and reset it to factory settings in DFU mode. Works now but it's a lesson to everyone to keep your phone backed up and prepare for the worst. At least it's working now.

Try connecting phone to apple laptop and hope to find the 'update' option available, as it may have updated the phone with a glitch. Try updating the phone with same iOS version, hope that helps.

If 'update' option is greyed out, only option is to restore to factory setting.

I had this issue on my iphone SE (2020). I was in a major panic because I dont have the money to take my phone to the apple store. I just kept hard resetting my phone until it worked, which took about 30-40 minutes. But if that doesnt work you might just have to factory data reset the entire phone with a computer but I would advise you try to get a screen replacement before the factory data reset.

iPhone slow. Touch screen very slow. Swiping down to up very difficult. Battery health went down several percentages and is now 78%. Spoke to Apple Support twice and Genius Bar once. Was told I'd have to spend £65 on a battery and £159 on a new screen. I was very reluctant. Knew the trouble was caused by the updates. Made sure I was backed up on iCloud and did a Restore yesterday. Then updated IOS 17.3. After 4 hours screen started working properly again but battery health remains the same. Also go to Settings and systematically check that the update hasn't switched on or off what you previously had. W~hat I can tell you is that the December updates are responsible and you do NOT need to replace your screen no matter what Apple tells you.

iPhone 12 Pro here.

Same issue. I usually force restart it using the side buttons anywhere from 1 to 50 times in a row before I get screen functionality back and once the phone is locked it's about a 50/50 shot that it stops working again. I've resorted to keeping the phone unlocked with auto shutoff turned off and plugged into power just so I can maintain use of it while working through the problem. The issue is definitely caused by IOS 17. The problem started immediately after that update and never existed before then. I've factory restored the phone twice with no results. The only thing left to try is a factory reset without restoring the phone from a backup.

This happened to me this AM with the latest OS 17.3.1 update. The up/down/hold worked to reboot it, but that didn't fix it. I had to plug it in to get it into restore mode, and then completely restore the phone, but it's working. Clearly software, clearly a bug post-update because my screen showed that it had been updated overnight.

[Edited by Moderator]

Took my phone into Apple and they finally figured out they needed to do a factory reset in order to correct the problem. It now seems to be back to the way it was before.

Hi Sokolastasia, I repaired my bricked iPhone 15 Plus, after iOS 17.3 rendered it locked and useless using iMazing.com software. See my post for details.

Fixit18

Same last days with my 15. Touch completely "freezed". The only way was to reset to factory settings via itunes trough PC / cable. Now all ok.

This same thing happened to me and I had to go to the Apple store to get help. They factory reset my phone and then the touchscreen started working again.

Whatever you do don’t download the 3rd version of the IOS 17 update. The touchscreen completely stops working, just got home from the apple store.. not only did they waste 3 hours of my time and half my work day.. they refused to replace or fix it. They alleged it’s my phone (that is literally in mint condition) and I’d have to either pay them $329 or make a claim through my carrier. They aren’t taking any accountability for their software updates causing the issue. Fortunately I was finally able to get the screen to work when I got home after about 50 hard resets. I won’t download any further updates.

The only working fix to this issue is to connect your iPhone to a Mac(of one of my friend’s ) and open DFU and the app will automatically ask you to restore the phone . in this way, you can easily restore your iPhone without any data loss. Luckily, I had my E-SIM also activated never updating into beta versions in my life 😮‍💨. I request Apple to fix this issue and I didn’t have a MacBook either and it was a worst situation.

My Iphone second generation SE now has this issue. Nothing I have tried fixes it. Installed the Apple Devices App. It indicated that the phone needed a software update which is strange because it already had the latest 17.4.1 update. The update failed with errors. Then a restore failed with errors. I then had to get the phone into recovery mode which took a couple of tries to get that to work. Finally the phone was restored to factory settings and I did an update from my ICloud backup. Phone seemed file for a little while but then the issue reappeared. Looks like I have a $500 brick now. My only conclusion is that the main board is bad or that IOS 17 is hosed. I may wait for the next IOS update before replacing the phone and see if that fixes it.