iPhone Touch Screen not working - iOS 17

Thank God for your post! I was in Paris with a phone that would not charge at first then the screen froze. I was without any way to communicate outside my Airbnb, no google maps, no texts--nothing! Tickets, credit cards, maps, reservations, etc. were on my phone. After waiting hours to try to get my phone to reboot successfully and so I could use the frozen screen your idea of plugging it into my computer and holding the side button until the Apple logo appeared completely worked. I was. not optimistic but it sure did the trick. THANK YOU!

At lest I got to the white Apple logo doing this - but the screen was still not responding. Was still getting notifications though. After doing this again and waiting before trying to turn it on it worked again.

I completed over 100+ force restarts, this took me 2 days. It still didn't work, but once I left it for an hour or two I plugged it into my pc, it isn't an apple product by the way, it started functioning normally again.

Thanks PhillyBro! Just one more tip to add. When I press the power button, I get a logo for Siri instead of the Apple logo. So I said “Hey Siri, power off this device”. It worked.

I did a walk in at the Apple Store and they replaced mine under warranty. Still an extreme hassle.

Thanks to this YouTube shorts. It worked for me.

https://www.youtube.com/shorts/MbEXGVw9ZGQ

Thanks PhillyBro! Connecting it to the PC finally allowed this to work. Never thought I'd be thanking someone from Philly but much appreciation from across state!

I had to do it around 10 -15 times before it finally worked. Keep trying

No the Apple rep thought it was a screen issue, and then he took it back to replace. He came back few min later saying the phone still wasn’t working when he replaced the screen so, it was an issue with the motherboard. So he replaced the whole device since that’s how Apple works

I’ve had the same issue. Have a 4 month new iPhone 13mini. Upgraded to iOS 17.1.1 two days ago. Noticed significantly increased battery drain. Also screen intermittently becomes unresponsive to touch/taps. Also was not able to do a hard restart as pressing the left and right physical buttons was not restarting the phone. iOS 17.1.1 is buggy as **** and I would not recommended it to anyone

My phone now is in a service centre, they can completely erase all content. Then I will restore the backup made before the update… fingers crossed!

It’s clear to me that this is an software problem because not only the touchscreen is unresponsive, also wifi is not started but 4G does, and people who send me a WhataApp get a ‘not delivered‘ status, while Bluetooth does work (my headset connects) so I can answer income phone calls on my headset. Seems to be an incomplete start-up.

So this is apple issue that I see. This just happened to me as well and apple is telling me to bring my device into the store and I think I am keeping my insurance on standby just in case they try and charge me for this issue. It is literally a iOS 17 update issue.

After updating my iPhone 15 Pro Max to iOS 17.3, I woke up to my display not being responsive at all. After doing multiple forced restarts, it still didn't work. After that I contacted the apple support, where I was told that the only way to get rid of the problem is to reset the entire iPhone. All of my data was lost since I wasn't able to do a back up. Thanks Apple.

This is the second time this has happened to me. The last time I did what you said with vol. up vol. down, hold and continue holding it with the power button until powered off, continue to hold and the Apple screen comes on with a request to plug into a computer. This then prompts your computer the ability to roll back the update. It worked about 2 months ago. Phone updated last nigh and now it won’t work, reboot and the iTunes tries but says firmware is corrupt!

The volume up and down buttons did not work for me. Once I connected to my laptop and got the phone released, I activated Siri. Now when the phone goes unresponsive I press the on/off button and say “hey Siri turn off voiceover.” This works every time.