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iPhone Touch Screen not working - iOS 17

I recently updated my iPhone 14 Pro Max to IOS 17 and everything has been working really well. I woke up this morning and my iPhone's touch screen was unresponsive and won't let me unlock my phone. I found a way to restart my phone by clicking the top volume button, then the bottom volume button, and then holding the lock button, however that did not fix the issue. I work primarily off of my phone so I need to get this fixed ASAP. Any tips?


[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 17

Posted on Sep 23, 2023 10:59 AM

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Question marked as Top-ranking reply

Posted on Dec 3, 2023 2:08 PM

After latest iOS 17 update, my iPhone 13 touchscreen is completely unresponsive - It won’t even let me restart or shut down. Major crisis! Hey, Apple: Please help us fix this problem soon!

243 replies

Feb 13, 2024 2:19 PM in response to Fixit18

I repaired my bricked iPhone 15 Plus (no touch screen & stuck in DFU mode) & fully restored all data, using iMazing.com software that I purchased online. It took me over 6 hours, over 7 days, of searching online for software to repair my bricked iPhone 15 Plus. It took iMazing software 45 minutes to fully restore my iPhone 15 Plus. Within 15 minutes iMazing software reactivated the iPhone 15 Plus touch screen, which had not worked as soon as my iPhone 15 Plus automatically updated to iOS 17.3


No, I do not work for iMazing.com but their software, that I paid for worked within 45 minutes to fully restore my iPhone 15 Plus with no loss of data, and its far superior to using iTunes, which I will no longer use for cell phone backups.


I spent at least 6 hours dealing with the Apple store and an Independent Apple Retailer and drove 150 km, trying to get my iPhone Plus fixed without a loss of data. In total, I spent about 24 hours restoring & backing up my iPhone 15 Plus.


My case was also escalated with a special "technical repair" ticket and a specific Apple Support Representative to contact who verbally promised, during our phone conversation, to "email or phone me back within 24 hours." I sent that Apple Support representative four (4) emails, on Feb. 6th & 7th and he never ever replied to any of my emails.


I'm thoroughly disgusted with the lack of service & support I received from several Apple departments on an iPhone under warranty (wait, what warranty? I even paid for the repair to my bricked iPhone 15 Plus)


Mar 16, 2024 6:08 AM in response to cody_burdette

so i just had the same issue when i would just manage to have the touch screen respond for a few seconds upon restarting it. since i was playing an app game before it shut down i thought that it might stop unresponding again if i deleted the app as quickly as i could and that only made it work for a bit longer until it became unresponsive again.

Oct 18, 2023 7:17 PM in response to cody_burdette

Hey so I also had the same issue on iPhone 13 Pro Max. woke up one morning and randomly the display was unresponsive. Tried all of the fixes suggested above and it still wasn't working. Took it to apple and they said it was a display issue charge $329. But I was skeptical about this and asked if they could reseed the display cable (as i didnt want to pay for a new display). Turns out the logic board was the issue and they had to replace the whole device. But they still only charged me for the display.

Feb 21, 2024 8:48 PM in response to cody_burdette

Faced similar issue today morning. I am on 17.3.1, my battery was completely drained, i then plugged my phone for charging post which my touch screen became unresponsive. Thanks to this forum, i did hard reset using the guidance provided on this forum . Here are steps i followed :

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


iPhone Touch Screen not working - iOS 17

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