iPhone Touch Screen not working - iOS 17

Me2, Texting in bed woke up touch not responding. Called Apple, the phone was taken into an Apple store. Apple said there was no issue with the hardware after diagnosing, more than likely the issue is known internally, the phones are smart enough to log and report. But, Apple still distanced them self’s and give no option, but to restore and with loss of all information. Sounds like a poor quality device option, you don’t see that in the advertising on their site. (Buy an apple phone and you can lose your information randomly). When I asked. Why there isn’t a work around for something as simple as touchpad having to result in restoring a device. Like being able to plug a mouse in and select digits using a mouse. So, you can at least back your device up and restore. I was cut short. What do you guys’ think am I asking too much? That's got to be a little better than you possibly losing all your personal information, that can not be retrived.

I had to change my whole screen guys bcz even when I flashed my phone my screen still wasn’t working. I ended up buying a cheap screen on Amazon to replace it

Hi Coldeneye1, I repaired my bricked iPhone 15 Plus, after iOS 17.3 bricked it, using iMazing.com software (see my post)

Fixit18

I have diabetes and I feel for you as it’s a life line. Keep doing the hard reset as others have described and eventually it will work. It took me about 10 try’s hope this helps.

I am facing the same issue. It’s very difficult to unlock the screen as UI is not responding. Restarted multiple times still same issue. Noticing this after recent IOS 17 updates. Is there any underlying app causing this issue. Pls advise.

Sigh, I really don’t know what to rn either, after the update I’ve had massive overheating issues and the most annoying one of all the edges of my screen don’t work and sometimes the whole screen doesn’t work. Apparently I’d have to flash my phone completely to remove the iOS 17 from my phone and the phone technician said it’s a possibility that I might have to replace my phone screen! Like WTH???

I got the exact same problem with my brand new iPhone 13 that I have purchased before the release of iOS 17, and this problem appeared after the iOS 17 update.

It is mostly happens to me in middle of calls when the light sensor turns off my screen while I’m talking and goes unresponsive when I finish talking and the light sensor won’t turn the screen back on again then I either have to spam buttons and touch screen or force restart to fix it! Because waiting doesn’t seem to be solving this problem.

Apple please fix this annoying bug.

Same issue for me. Woke up this morning and phone had automatically updated (while unplugged) to iOS 17 latest version. Screen is completely unresponsive. Have tried the up, down, hold reset a dozen times and it still does not function. The phone shows no connection to WiFi and when I do plug it in the phone does not show it is charging. Probably going to take into an Apple Store this morning, but not looking forward to spending my Saturday trying to fix this issue. It has to be software related, since it functioned very well up until the overnight update.

This one right here! I tried everything including the usual up down hold apple. Nothing worked, I gave it a shot and did up down hold black screen release. Low and behold, it worked!? No idea how or what it did!

Thank you!!!

Exactly. My 2-year-old iPhone 12 Pro suddenly stopped working 3 days ago (unresponsive screen - tried the reset suggestions mentioned in this thread, none worked). Took it to the Apple Support Center here in Tokyo, where the very polite assistant explained it was probably a duff screen, which they'd be happy to replace for 42,000 yen (around US$300) although they would not charge if that didn't fix the problem. I pointed out that 1,000+ people in this forum alone have experienced the same fault, so it couldn't be a screen problem. The assistant shrugged. So I let them go ahead with the screen swap but as expected, that didn't fix it. The phone is now useless and I had to shell out 150,000 yen for a new iPhone 15. Great business if you can get it!

Mine required a screen replacement. I am shocked that the touch failed. I’ve seen people with horribly cracked screens still be able to use their phones. My first iPhone I used for 5 years with no issues. But mine was in perfect condition and touch failed. Makes me concerned the replacement will fail prematurely as well.

I am also having the same issue since switching to iOS 17 on my iPhone 11. I currently have 17.1.2 and it's not fixed. A hard reset will normally fix the issue momentarily, but it randomly becomes nonresponsive to touch later. Apple needs to correct the issue.

My wife’s 13 pro max did the same. Woke up in the morning to an unresponsive screen. Went to Apple store (90 minutes away), they updated it to the latest OS, then restored it to factory settings, then they tried 2 screen replacements, now they want $500 to “open up the back and replace the motherboard.” But they can’t even guarantee that that will fix the problem. The phone is only worth $500 as a trade-in but we’re still paying on it for 18 more months. Will keep trying to restart, plug in to computer, etc. but this really seems like an Apple problem that they caused. Would like to hear anything from Apple about this issue.

I'm facing the same issue on my iPhone SE 2020. Sometimes force restart works 1 in 10 times, the other 9 times touchscreen continues to be unresponsive. And the one time when the screen starts working , it becomes unresponsive again after a short period of time. Haven't managed to identify any specific pattern before the touchscreen goes unresponsive. Even tried factory reset however still this issue continues to persist. Also went to the store they couldn't help either. To my surprise they suspected my iPhone is not a genuine apple product. Have you managed to figure out the resolve to this problem yet? It certainly seems to be a widespread issue affecting multiple users across varied iPhone models, however Apple doesn't seem to care at all!

I'm facing the same issue on my iPhone SE 2020. Sometimes force restart works 1 in 10 times, the other 9 times touchscreen continues to be unresponsive. And the one time when the screen starts working , it becomes unresponsive again after a short period of time. Haven't managed to identify any specific pattern before the touchscreen goes unresponsive. Even tried factory reset however still this issue continues to persist. Also went to the store they couldn't help either. To my surprise they suspected my iPhone is not a genuine apple product. Have you managed to figure out the resolve to this problem yet? It certainly seems to be a widespread issue affecting multiple users across varied iPhone models, however Apple doesn't seem to care at all!