iPhone Touch Screen not working - iOS 17

If you have a Mac, I would suggest trying the « revive » fonction with the « configurator » app. I had tried all the other suggestions and it was the only thing that worked for me. It took a little time for the computer to do it but in the end I did not have to factory reset my phone!

before the configurator app, I had actually tried to factory reset my phone and it didn’t even work. I got a message that the firmware was corrupted.

My phone wouldn’t even factory reset as it said the firmware was corrupted. The only thing that helped me was to plug my phone in a Mac and use the revive function in the Configurator app. If you don’t have a Mac, hopefully you now somebody with one. Good luck

i might have fixed it finally after many trials and errors.

back up your phone to itunes or your mac using a cable

connect to itunes or mac using a cable

press vol up then release

press vol down then release

hold power button till screen asks you to connect to your computer. you will see a cable image.

open itunes, it will inquire automatically for update and then restore to factory settings; follow the instructions. once your phone is turned back on after loading the computer's installation. do not set it up on the phone. just connect to itunes or mac w a cable. then, restore your iphone with your itunes/mac back up.

you may still experience some lag or nonresponsive behavior. just ignore.

I let it sit overnight and it seems to work now.

good luck. I went to the apple store. they couldn't help me! i spent a week or so on this fix (hopefully).

I just got mine unlocked. I did up volume, down volume, then lock and kept holding until it went off and when Apple came back I let go. When it came on I was able to unlock my phone and it’s responsive to touch

After my iPhone 15 Pro auto-updated last night to iOS 17.2.1, my iPhone touchscreen became unresponsive to any touch. I read this thread and tried a hard reset multiple times, which did NOT work. I called Apple support, who told me they couldn't do anything to help and denied this being an iPhone problem..."never heard of this issue before you." They recommended I drive to an Apple store.

When I plugged my iPhone into my computer, it notified me that the phone was in DFU mode, and only left me the option for a factory reset.

I really didn't want to reset my phone to factory settings, but ended up driving the Apple store 40 minutes away, who told me to just reset my phone. If it didn't work, they'd give me another phone. I reset my phone and it seems to be working for the moment. My iCloud backup was backed up last night, so it is currently restoring all my apps and such from the iCloud.

My conclusion: I think there is some glitch in Apple's update that causes the touch screen to become unresponsive. This is quite a hassle to restore an iPhone. This process took about 5 hours of my time.

Yesterday evening I updated to 17.3 with my iPhone 15 Pro Max and I had the same issue. I went to the Apple Store around the corner and they connected my phone to a MacBook (specially for this) and did the factory reset (DFU) for me on the spot as it was not busy in the store. This worked and I restored my iPhone again. My eSims were also still working fortunately.

If the restart didn't help, use conorml

suggestions, that saved my iPhone without full restore: https://discussions.apple.com/thread/255148986?answerId=260084423022&sortBy=best#260084423022

Mine did the same. I had accidentally pressed something - wasn’t paying attention ?? 😄 ?? as the screen did say something about options which I clicked out of and then my screen was unresponsive. Could not even turn it off as Apple Support page suggests. So I then used Siri to “Power Off” - by holding the right hand side button in until the Siri circle came up and then said Hey Siri, Power Off iPhone - yes, and it switched off. About to restart so fingers crossed! Ok yay that worked! Good luck everyone!

This was a very obnoxious afternoon spent fixing my phone. I downloaded iOS 17.3 and after the download, my touchscreen stopped responding completely. no amount of hard resets worked. I plugged my phone into my desktop (doesn’t need to be a MAC, just make sure you have itunes). I then had to restore it manually. Fix this, apple.

happened to me just now so I look up to google for solutions and found this thread. I updated to ios 17.4, 3 days ago, tried to restart my phone today to clean ram and when it opened, the screen didn't respond 😴 I did 5 hard reset before the touchscreen responds. just click volume up then volume down then hold power off button until apple logo appears. first try might do it, but if not. just repeat steps until it works.

same thing happened to me. Updated my 15 to IOS 17, and the thing restarted with unresponsive screen and wouldn’t acknowledge a connected cable. Took it to the Apple Store and since the thing was less than a year old they fixed it for free. They had to connect it to two different computers and run two different programs just to do a factory reset and update… then I discovered I hated the update.

Take it into the Apple store.

I had the same issue. I did a hard reset but I had to remove it from my MacBook for the hard reset to work.

If you have a Mac I would highly suggest to download the Apple Configurator to use the revive fonction. I had the same issue yesterday and that was the only thing that worked for me. Good luck!

I just had this issue. I tried, "Hey Siri, reset my phone," and she confirmed and reset it. It started working after that.