Why is my iPhone 15 Pro screen unresponsive sometimes?

I used the Message app. I would click on my upper left or upper center Pinned contact, then the back arrow. Just keep repeating upper left (or center) contact and then the back arrow. Maybe 1 of 3 or 1 of 4 times I’d click on the upper left or upper center it wouldn’t respond.

I could touch super firmly and extremely exaggerated and it still wouldn’t register a touch.

I had a faulty brand new 11Pro (I think it was). There was dead touch “bands” running across the screen. With that I used the drawing function in Notes and scribbled on the whole screen. The touchscreen dead bands would then “appear” as areas to touchscreen didn’t work.

I tried this method with my 15PM but it didn’t show anything. Worth a try though.

A few days ago I had an appointment at the Genius Bar in the Apple Store. (More detailed description of the error above in my older post) After I mentioned the occasional problems with the “back button” and that I had already reset the iPhone via iTunes, the Apple technical representative said that there was nothing he could do for me can't fix it. He also didn't say anything that it could be fixed in the future via a software update. Since my iPhone 15Pro was only 8 days old at the time, I was able to return the iPhone immediately and have already gotten my money back. I don't regret returning the iPhone because even if it could be repaired, I wouldn't send it in for repair! Because when I pay that much money for an iPhone, I expect it to work perfectly right out of the box! and don't want a repair to be necessary after just a week!!! I will wait a few months until Apple has fixed this quality problem and I can only advise everyone to return their iPhone if they also have problems with the display and 14 days have not yet passed since they purchased it!

Sadly, I'm one of those that were affected by this bug/?hardware issue. Got a new blue iPhone 15PM yesterday which was shortly updated to iOS 17.1.1.

In my case, the affected area appears to be the bottom right part of the screen overlaying the N, M, period and backspace buttons on the keyboard. Upon attempting to type, tapping these buttons does not seem to register properly, leading to frequent corrections of typos due to missing characters. This happens fairly frequently with the screen being responsive in between the instances this occurs.

I do not have a screen protector installed. Thinking this could be due to a bug in the keyboard software, I have tried switching between different keyboards including the native iOS keyboard, SwitchKey and Gboard with the issue being present regardless of which keyboard is being used. Restarting the phone does nothing.

Hoping this gets acknowledged and addressed soon. I'm considering returning the device and getting a replacement as a hardware issue hasn't been conclusively ruled out.

I experienced this as well. I ended up making them give me a new phone. So far the third one is ok.

infinite you maybe you transferred a bug from your old device. Maybe try setting your phone up as a new one

I have iphone 15 pro. The same also happens to me. I had to remove the screen protector so that the screen can be more responsive. However, sometime the screen do still have this issue so need to click again and again. Not only that, the face id also do not work sometimes

I agree.

My screen failing intermittently too, yet the test passes.

The multi-touch test, colour the blue blocks across the whole screen.

THIS IS NOT AN ACCEPTABLE TEST, and for it to be used, and be a blocker to repair, when a phone it reported to be intermittent is failing the apple customers.

WHY?

Because Apple policies (test pass requires service centre escalation) and the service centre are not patient enough nor try to get the phone to fail (like the instore rep did for me) this causes the instore Apple rep to fudge the system (say the screen is brokwn) to go around Apple policies, and hence this fault is not being reported correctly and is not being taken seriously which means we are not going to get a fix.

The Blue Screen Multi-touch test is not a good test if the screen SOMETIMES works.

I was able to demonstrate infront of the Apple rep a few white dots not colouring in, his response was:

"That was just a Glitch"

Luckily another Apple rep tried my phone for a few minutes and was able to replicate the problem consistiently, ultimately resulting in me getting a new iPhone 15 Pro Max.

However the new iPhone too fails in the same way but even worse.

Previously I had a new screen, this made no difference.

I have two iPhone 15 Pros and have some issues with one of them. A lot of times taps are not registered on the phone I use for work while the other iPhone works perfectly fine. As both my iPhones are on iOS 17.4.1 I do not think that it is solely a software related issue. Yesterday I had a closer look at my iPhones and at some of my friends' iPhone 15 Pros (some of them have the same issue and some don't) and I recognized that the displays of the iPhones with sensitivity issues were a little more yellowish while the others looked a little more blueish and were also a little bit brighter (true tone was turned off on all of the phones). I did some research and found out that the more yellowish ones were probably made by LG while the blueish ones were probably made by Samsung and I was just wondering if that might have something to do with the display problems many are experiencing.

Since I am not an expert on this topic and also do not know if there is any truth to my theory I just wanted to ask for your opinion.

Same issue. Small x in corner of apps. Cannot click them but if I get the screen to move up and down the links work again. Happens in multiple apps. Pro max 15

Typing is super hard with this. Turning off keyboard haptics seems to have made it a little better for now…

This was happening to me, too, with my Apple 15! It was frustrating and my fingers even got a little sore lol

But I just closed and opened the app I was using and it stopped doing that

I have this on a 15 Pro Max. Upper left corner of the screen is often unresponsive. For example, in the Messages app, the upper left Pinned contact won’t respond to touch maybe 1 of 3 attempts. Also the Back arrow in the upper left corner of a message frequently won’t respond to touch.

Have done a forced restart (volume up, down, then hold power until Apple logo comes up.). Still does it.

Hi! So I have a 15, not a pro, and it’s doing the same thing.

for all of us to be having this issue, there’s either a bug with the software or it’s the screens at this point.

I can’t even answer calls now. Won’t do anything, no response to my touch.

Since I set up the iPhone 15Pro for the first time 7 days ago, I have repeatedly noticed that some buttons often only respond the second or third time. The back button in various apps also sometimes doesn't work. I'm surprised that I haven't found any posts with the same problems anywhere in the German forum. This is the first time. that I find posts from users who have the same problems with the iPhone 15Pro as me. And I think I'm too stupid to hit the keys or my fingers are too dry!!!!

I returned my iPhone 15 Pro to Apple today after 8 days of use! It occasionally happened again and again that I had to press the back button twice because the first time the display didn't notice that I had pressed it.

Sometimes the A and Q keys were not accepted when typing! Sometimes the "space bar" was not pressed! That's not possible with a new phone for €1330!!! (256GB variant)

I've never experienced anything like this with an iPhone and I've been using iPhones since the iPhone 3GS! It seems to me that the phone was equipped with poor touch displays OR the display edges are excessively thin and this may be causing the problems!