My phone randomly turned off while I was using it and now the screen is black and its blinking the apple logo every 5 seconds. I have tried a hard reboot numerous times but it is not working. How do I fix this.
[Re-Titled by Moderator]
(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.
(3) If that does not help, then contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and evaluation.
Axel F.
(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.
(3) If that does not help, then contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and evaluation.
Axel F.
(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.
(3) If that does not help, then contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and evaluation.
Axel F.
Hi, I have had this issue about yesterday night, the phone wasnt responding as soon as the battery ended and the phone shutdown i tried to charge the phone then waited for hours still couldnt figure out whats going to be the solution. Today, I went to the local repair shop where the phone was diagnosed with the "Display panel's ribbon" which was damaged by the short circuit due to the water damage (which happened 2-3 months ago) or may be the phone fell down on the cemented floor earlier in this month, but the repair shop guy repaired it in like 20-25mins and yet its running smoothly again Alhumdulillah! Try getting your phone diagnosed by the repair shop. I hope it will work again!
[Edited by Moderator]
The phone's hardware has been damaged. Make an appointment at the Apple Store or take the phone to an authorized Apple service shop to find out whether repairs are possible or a replacement phone will be needed.
You can find a list of authorized service shops in your area using this link:
Logo flashing issue.
I fixed it by trying to charge with a 96W Macbook Pro charger + iPhone cable. After a while the hard reset worked up to a point where it showed /iphone/restore message and asked for computer connection.
I connected it, did the reset again add the iPhone at least became visible to the laptop. I was then able to perform software update and it fixed the issue.
Hey everyone,
I just had this problem with my iPhone 11. The solution is to connect your phone via cable to your iMac or Mac mini ( I have M1 Version). Once connected the iMac will update your phone for you. If you don't need to update then your phone needs to be restored to factory. The iMac will do that if needed.
Please read the post that appears just before your post. Here it is again:
The phone's hardware has been damaged. Make an appointment at the Apple Store or take the phone to an authorized Apple service shop to find out whether repairs are possible or a replacement phone will be needed.
You can find a list of authorized service shops in your area using this link:
update!! turns out the waterproofing on my phone is gone because of a screen replacement, so it wasn’t turning on from water damage. if you’re struggling with this i’d recommend putting your phone in rice for a few hours, that worked for me!
I fixed mine by plugging it into my computer, then I held the power button until the computer icon for backing up ur phone showed up. Then I unplugged it, held the power button again, which let me actually power it off and it turned back on completely fine. Idk what happened but this worked for me so maybe it'll work for someone else
Recharge after letting it die (out of juice) might help.
I just left it like that overnight and the next day it was back to normal function. I suggest trying that unless you have a backup that you can restore from.
tada solved mine and believe me the most frustrating iPhone error I have encountered till now because I kept on force restarting and nothing worked so later found a webpage someone share on Reddit and from that recovery method work for me where you have to connect your iPhone with iTunes and then update it for the steps you can refer to the webpage ** hope you solve it too.
[Edited by Moderator]
Don't bother asking Apple Online Support for help..they'll just refer you to Troubleshooting pages (same instructions as Axel's). If you have fallowed all the steps, they will try to divert you to nearby stores for the appointment.
There is a reason for those types of responses. You can only address software issues here. Possible hardware issues cannot be confirmed unless a tech examines the device physically. I refer to the troubleshooting guides because they are written accurately and easy to follow. If the guides do not help, then contacting Apple Support is recommended.
Question: How would you respond to the issue listed by the poster above?
Axel F.
Boot error
My phone X turned off while I was using it and now the screen is black and its blinking the apple logo every 5 seconds. I have tried a hard reboot numerous times but it is not working. How do I fix this.
How can I fix my iPhone that is stuck on the Apple logo?
