No iMessage notification sound after IOS 17.0.1 update on iPhone 13 Max

After updating to IOS 17.0.1, I have noticed that I no longer get sound notifications for text/imessage unless I have the phone unlocked and Messages app opened. While it is opened, messages will audibly alert me. This is while using standard apple sounds. Nothing custom. The only way to get it the sound notifications to work when not in messages is to enable alerts for lock screen, notification center or Banners. None of which I have ever had to enable to get sound to work, nor want alerts when my screen is locked.


Has anyone experienced this and if so is there a way to fix the sounds without enabling any of the visible banner alerts?


Sounds like a bug in the new 17.0.1 as I have duplicated it on both the 12 and the 13.


[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Sep 23, 2023 4:55 PM

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Question marked as Top-ranking reply

Posted on Oct 2, 2023 11:56 AM

Talked to a Senior Adviser, he had me go into sounds/haptics and run the volume bar up and down three times, turn off notifications in messages, shutdown, restart, turn on notifications in messages. Hard to figure but this fixed the problem of no sounds for text messages. Phone call sound was working but not texts. Fixed for me, hope this may help others.

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310 replies

Mar 2, 2024 10:56 AM in response to virginiageek

OMG I went into the Verizon store in NC because of this very issue with my iPhone14 pro and the guy told me to go ahead and get an upgrade. $1000 later I have the 15 pro version and am STILL having the same issue. I am now out of the country and the Bahamas does not have an apple or Verizon store where I can get help or get a rep on the phone.

Very frustrating.

Apr 5, 2024 10:18 AM in response to Wombilly69

Exactly! The phone should be able to both ring AND connect with other devices.


In addition to combing Community discussions, I've called phone support and been to two separate Genius Bars. The first one said my phone was too old (SE2016) and I should buy another. After I finally did and the problem persisted, the next Genius ran "diagnostics" and said the device could not be replaced under warranty because the hardware was in perfect order.

Apr 8, 2024 8:34 PM in response to Dinnner

You’re not alone. Even giving up Bluetooth hasn’t fixed everything for me — today all my sounds were inaudibly low, including Siri, despite the volume slider being at 80%. Then, having missed yet another call, I toggled the silent switch several times and the next ring blasted me out of my chair.


Using this device is like having a top racing bike you can’t even ride because the handlebars are sometimes there, sometimes loose, sometimes gone.

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No iMessage notification sound after IOS 17.0.1 update on iPhone 13 Max

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