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iPhone 15 pro max trouble showing iCloud back up images and attachments in iMessage

I just got an iPhone 15 pro max. I restored it from an iCloud backup and everything came back BUT the messages and attachments in my conversations are not showing when you tap on the INFO icon on the top right corner of the screen. The only ones I can see are the stuff send AFTER the backup.


However, if I scroll up in the actual conversations, they are there from before the restore too.


My Messages have always been back up on iCloud.


why is this happening and how do I fix it?

iPhone XS Max, iOS 16

Posted on Sep 23, 2023 6:26 PM

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Question marked as Top-ranking reply

Posted on Oct 7, 2023 6:50 AM

I am having the same exact problem and it’s been a week now and still no change. No photos showing up in the info of my messages. This is very frustrating because I have changed phones many times and have never had this problem. Apple needs to fix this. I don’t want to scroll back 2 years through a message to find pictures and who has time for that

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10 replies
Question marked as Top-ranking reply

Oct 7, 2023 6:50 AM in response to Rzinco

I am having the same exact problem and it’s been a week now and still no change. No photos showing up in the info of my messages. This is very frustrating because I have changed phones many times and have never had this problem. Apple needs to fix this. I don’t want to scroll back 2 years through a message to find pictures and who has time for that

Oct 20, 2023 2:13 PM in response to Rzinco

I’m having the same problem. It’s been 3 weeks. I have had a case open with Apple with no resolution. I have to return my old phone as part of my promo deal next week and I am going to lose so much. It’s only iMessages that seem to be affected.


I erased my new phone twice and restored from iCloud and by doing the phone cloning thing with the blue circle. Each time, messages come back in slightly different pieces. I have messages that come back from conversations I’ve deleted and contacts I’ve blocked a couple of years ago, but I can’t get back conversations from this summer.


I’ve never had this problem before switching iPhones. I pay for 2TB of storage there is plenty of storage so that’s not the issue.


I’m really disappointed.

Oct 7, 2023 12:15 PM in response to Rzinco

I am having a similar issue but not with all contacts. I receive a text from one of my contacts and it didn’t even show on my iPhone 15 Pro. The person’s message and gif did not show but my response did. When I checked my old phone the contacts message, gif and my response were all there. Also, the conversation history only went back a few months on the new phone but went back years on the old phone.

iPhone 15 pro max trouble showing iCloud back up images and attachments in iMessage

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