iMessage alert sound not working if not in app - iOS 17 / iPhone 15 Pro

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Level 1

17 points

iMessage alert sound not working if not in app - iOS 17 / iPhone 15 Pro

Just updated to iPhone 15 pro and with it iOS 17 from iPhone 11 Pro and iOS 16.x

Going through the phone transfer process and one thing suddenly is not working that worked with no issue before. The transfer process brought all my existing settings with it and I’ve compared and they are ALL exactly the same. That said I’ve gone through every setting and confirmed I am all good. I’ve fully disabled focus and do not disturb. I have no shortcuts running. I’ve disabled my Bluetooth completely. I do not have any custom tones for iMessage or phone.

Notifications are set with Badges plus Sounds

Sound is classic > glass (though I’ve tried others)

What I’ve noticed …

1) on Lock Screen, message sent either mms or sms is received …. Unlock phone, iMessage app shows badge, no sound received

2) phone unlocked on Home Screen, message sent either mms or sms is received … iMessage app shows badge, no sound received

3) in iMessage app on list page, message sent either mms or sms is received …texting dots are seen, sound alert is received and new message is visible

4) in iMessage app, in message from person sending, message sent either mms or sms is received … system sound is heard, texting dots are seen, message is visible

I’ve force shut down the app and restarted my phone a number of times.

I think this is a bug but anyone else also seeing this.

iPhone 15 Pro, iOS 17

Posted on Sep 24, 2023 8:53 AM

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Answer 1

Top-ranking reply

runny3mede Author

Level 1

17 points

Sep 24, 2023 5:28 PM in response to runny3mede

I ended up contacting apple support and was able to resolve the issue. I’m unsure whether this is an iOS issue or an iPhone issue but it seems that Apple has made a change somewhere. With my iPhone 11 Pro using iOS 16, I was able to set up my message alerts to use only badges (no banners, Lock Screen alerts or , notification center alerts) plus a tone. It seems now the only way tones will work when the app is closed. I.e. on Lock Screen or on Home Screen is to have all 3 alert settings enabled. This is truly annoying. I don’t need banners and sound. One or the other is more than enough. for me I prefer just the tone. I know there’s a message but I’m not further distracted by who is messaging or even seeing the message before I open the app. If I’m working I’m strong enough to leave the phone until I have a break in what I’m doing but I find that if I know who is messaging I’m more likely to treat it as if someone’s approached my desk vs a voicemail. I guess that says something about me that I treat text messages as if someone has just called me, just in written format.

anyway, it’s fixed.

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Answer 2

JD_TX

Level 1

4 points

Jan 20, 2024 3:14 PM in response to Iphone15promabad

Just a reply to confirm that resetting all setting (under reset) worked to restore the sounds for txt messages (iMessage on an 15 Pro with the latest updates installed as of Jan 20, 2024).

But what it going in with Apple QC on System updates? This is a pretty big miss to do an update that silences all notifications. Doing the reset nuked all the wi-fi passwords, the credit cards, and a few other things. This is a hassle if this keeps happening with every software update.

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Answer 3

Thiiit

Level 1

14 points

Feb 3, 2024 4:36 PM in response to runny3mede

Hey all,

I know many found resolution due to their watch settings.

I had to resolve an issue with my in-laws phone and they do not have a watch.

I found a post on Reddit that worked.

I thought I would share it here.

It seems like they would be more forward with this fix.

Do a reset of settings only. Not a full reset and erase all data. Just a reset if the settings.

you will need to reenter some wifi passwords and a few others.

you will also get prompted with some feature alerts and how tops like you’re new to the phone.

But the majority of her apps were still signed into and ready to go.

The text sounds and vibrations worked immediately after the reset.

I hope this helps and doesn’t get deleted by Apple like others said theirs have been.

good luck to all.

it stinks I couldn’t find an answer here and had to go to an alternative site.

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Answer 4

Dec 8, 2023 1:02 PM in response to Iphone15promabad

I fixed it after doing a reset of all the settings. But I spent almost an hour with tech support and they didn’t mention it

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Answer 5

Dec 8, 2023 1:04 PM in response to rockhavenw

Try doing a reset of “All Settings”. I was able to get it to work doing this reset

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Answer 6

Nov 8, 2023 9:28 AM in response to runny3mede

I have all 3 choices selected in the Messages setting - Lock Screen, Notification Center and Banners, and I have a banner style selected under the main Notification setting. I am still not getting sound on messages when the screen is locked. Is this what you meant, or is there something else. Just got the 15 Pro last night and this is beyond annoying. Thank you.

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Answer 7

RoxFl

Level 1

12 points

Sep 26, 2023 4:00 AM in response to runny3mede

Same here, have to have any of the banners in a blue dot in order to imessage and email sound work. Not a good privacy

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Answer 8

Nov 3, 2023 9:57 PM in response to runny3mede

Thanks for the info. My watch is letting me know, but not my phone! I don't always wear my watch, so I'm missing texts until I go look for them! Not good that it's not fixable yet. VERY Frustrating!

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Answer 9

BrUsEy

Level 1

4 points

Oct 21, 2023 4:23 PM in response to RoxFl

That's it...

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Answer 10

Nov 14, 2023 9:13 PM in response to runny3mede

apple tech support was not able to help, here’s a $1,299 phone with no messaging alerts working!

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iMessage alert sound not working if not in app - iOS 17 / iPhone 15 Pro

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