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I just upgraded to Mac Sonoma 14 and now Chrome won't work.

It opens to a blank page. No bookmarks bar, no content and acts like there are spaces where I can click but nothing is visible.

Posted on Sep 27, 2023 10:41 AM

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Posted on Dec 19, 2023 9:51 AM

Chrome has been unusable for me for about a week. Did a computer restart, which also included updating Chrome on Sonoma. Now I can do almost nothing before Chrome crashes (wheel of death). I've tried uninstall and reinstall, cleared all of the related files in the library, tried running the Chrome Beta, tried with new profiles. To me it looks like it is some kind of permissions issue i.e. as soon at Chrome tries to execute something, it hard crashes. So I can browse some websites without an issue but as soon as I try to login to Salesforce for example, it hard crashes. I'm now running Safari but Salesforce doesn't support Safari on many screens due to Safari privacy settings that can't be changed and then Chrome extensions not available on other browsers. Hate being so dependent on one browser and then is not working. Outside of a complete reinstall of my MacBook Pro M1 (which I'm not going to do) I don't know the answer.

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Question marked as Top-ranking reply

Dec 19, 2023 9:51 AM in response to MelodyS99

Chrome has been unusable for me for about a week. Did a computer restart, which also included updating Chrome on Sonoma. Now I can do almost nothing before Chrome crashes (wheel of death). I've tried uninstall and reinstall, cleared all of the related files in the library, tried running the Chrome Beta, tried with new profiles. To me it looks like it is some kind of permissions issue i.e. as soon at Chrome tries to execute something, it hard crashes. So I can browse some websites without an issue but as soon as I try to login to Salesforce for example, it hard crashes. I'm now running Safari but Salesforce doesn't support Safari on many screens due to Safari privacy settings that can't be changed and then Chrome extensions not available on other browsers. Hate being so dependent on one browser and then is not working. Outside of a complete reinstall of my MacBook Pro M1 (which I'm not going to do) I don't know the answer.

Feb 5, 2024 10:08 AM in response to MelodyS99

Feb. 5 2024-- Chrome simply is not working after Genius Bar updated my Mac to Sonoma. This is a huge issue for Google and Apple and it feels like big tech at its worst. Has anyone else found a work around? I'd love for all tech to just get along. Imagine consideration for their customers and putting customers first. Don't we pay enough for Google workspace, Apple hardware and Microsoft et al ?!!


Dec 6, 2023 7:20 AM in response to stacey0256

ugh - I wish I saw this before I attempted...Upgraded Dec 5, so thought any bugs should be out and same - I can only use safari - chrome and Firefox do not work, and also ANY gmails don't work cuz that is based thru chrome! So I have to go to each gmail acct in safari to check emails, rather than use MacMail all in one spot. Very aggravating.....

Dec 4, 2023 6:31 AM in response to MelodyS99

I just uploaded Sonoma 14.1.1. and I can no longer download .pdf files from Chrome onto my desktop. The documents appear to be downloading but they don't show up on my desktop. However, I am able to download from Chrome to my documents folder. My Chrome settings have download to desktop as the default. Why? Is this problem being addressed?

Oct 20, 2023 7:58 AM in response to salsafreak

I'm having this exact same issue. Downloads appear to download but they are not on my computer.

I'm also having issues with Messages if I drag a file or image to messages, they appear to send but the person doesn't get them.


I've connect with at least 4 different senior tech support specialists at Apple and they all have different oppinions and nothing works. My friend has this same computer and uses Chrome and she has no issues at all. I don't get it.

Oct 11, 2023 7:08 PM in response to MelodyS99

I upgraded to Sonoma, what a mistake.


I can’t download files from my chrome, google drive to my Mac. They just disappear. In fact, I can’t download anything to my desktop. I can’t even download anything to my downloads folder. Using Chrome.


They are there, but you can’t see them on the desktop.


Also, I am a video editor, and Davinci Resolve keeps crashing. Upgrading to Sonoma was a mistake.

Dec 6, 2023 7:59 AM in response to LaurieDelk

Sonoma does NOT work with Chrome nor Firefox.

I spent seven hours deleted Sonoma and going back to Ventura. I had to re-install the entire operating System.

THERE IS SOMETHING TERRIBLY WRONG WITH SONOMA!!!


Honestly, I don't think the Apple programmers read these threads anymore.

They are so afraid of AI, that they are frantic with new upgrades and getting sloppy. They IGNORING THEIR EXISTING, LONG-TIME, DEDICATED USERS.

Dec 16, 2023 6:30 AM in response to MelodyS99

I upgraded to Sonoma, what a mistake.


I can’t download files from my chrome, google drive to my Mac. They just disappear. In fact, I can’t download anything to my desktop. I can’t even download anything to my downloads folder. Using Chrome.


They are there, but you can’t see them on the desktop.


Also, I am a video editor, and Davinci Resolve keeps crashing. Upgrading to Sonoma was a mistake.

Oct 3, 2023 7:54 PM in response to MelodyS99

I was shocked after installing Sonoma 14 when my Chrome browser was no longer functioning. Glad I had another computer that did NOT have Sonoma so could learn others had the same problem. I did download Chrome again using my Safari browser and successfully installed it., All my bookmarks, etc were restored. Deleted the earlier version of Chrome. Bottom line: Apple messed up not having figured this out BEFORE they launched Sonoma.

God knows how many customers they screwed up, not all of which will easily find the solution. I may wait a week or 2 before I install any future mac updates.

Oct 3, 2023 2:54 AM in response to soundslikebliss

This may actually have nothing to do with Steve, or whether you update on release day or 6 months later... Problems after updating MacOS have been around for years. Apple changes permissioning systems, adds additional layers of security etc, and sometimes certain specific configurations have issues, while others have no problems at all. I personally had no issues with Chrome either, following the update.

Dec 16, 2023 5:15 AM in response to MelodyS99

Ugh! What happened to google??? Since buying my IMac back in 2013, I never upgraded the OS X since I was warned that bad things happens if you do. Maybe that's why I still can use google... on some things. But lately, google have been blocking websites and preventing me from logging into my Apple account. When I search on my PC - which don't have any problem with google - to find a solution, they all claimed that certain Google's certifications expired. But wait, it get better. Once the so-called certificate(s) expired, you have 30 days to renew it. How to do that is beyond me. And if you don't renew the certificate within 30 days, then forget it. But you can create a new one. When you do, your iOS users must unregister and reregister in the Google Device Policy app to sync Google Workspace data.

There are multiple steps that need to be taken to replace the expired certificates with a new one that google will provide. But I don't have the time to try this, I'll need someone who has Apple computer expertise.

Too bad this is the way things are between Apple & Google. Windows PC never have this problem, but they have issue with viruses, Apple don't have virus issue, which is why they are good in that regard.

So I guess I'll just keep using Google on my IMac until the last certificate expired, then I'm gonna have to find a geek to see if he or she can fix it.

I just upgraded to Mac Sonoma 14 and now Chrome won't work.

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