iPhone 15 - Freezing and Glitching Issue

Is it just me or is anyone else experiencing similar issues?

i just got my IPhone 15 Pro Max and for whatever reason while i’m using my apps my screen would sometimes freeze momentarily or freeze indefinitely. I also have trouble pressing options/buttons located in the corner of the screen in some apps. For example, when watching a video in full screen i would have to press the “back” “skip” or the “<“ options more than 3-4 times for it to register my touch. Another example would be when browsing through shopping apps i would have to keep pressing the “back” or “<“ option/button, usually located in the corner of the screen multiple times or even have to end/close the applications altogether. Not sure if this is an issue with the actual iPhone screen not registering the touch or an IOS 17 issue.


[Re-Titled by Moderator]

iPhone 15 Pro Max

Posted on Sep 27, 2023 3:15 PM

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Question marked as Top-ranking reply

Posted on Oct 19, 2023 8:31 AM

It is hardware fault with some of these phones which only solved once the phone was replaced. I tried almost every solution in this thread and recommended by the customer service executives at Apple. The diagnostic repair was conducted but it still didn't work and I was asked to come the next day, but I persisted. In the meanwhile the phone just kept on glitching. It took too many hit and trials to get the backup of it. Right now I'm on replaced phone and seems like the problem completely gone. Only its running a bit hot is experienced but at least it just stays on. So far so good. Hope Apple acknowledges the hardware bug and quality control issue with some of these devices. Thanks all!

Similar questions

212 replies

Nov 12, 2023 4:23 PM in response to chadfromsaginaw

All right, more updates from these pictures you can see what’s going on earlier today. I was looking at The Weather Channel on my phone and they’re black dots in there. I get those all the time on my phone sometimes they’re white depending on the background but I’m looking at….. also again just tonight 7 o’clock. I went to check The Weather Channel and now none of those widgets are on there except for apples’s which you can see in the picture. This hasn’t happened to me before but ever since getting the iPhone 15 Pro Max I’ve had nothing but issues and I’ll keep posting here until Apple does something, also it could also be the update I am updated to 17.1.1 and I check every day for an update and so far no new ones really hope they address these issues and get this fixed….

Nov 27, 2023 6:41 PM in response to s_j_4_0_3

iPhone, 15 ProMax

IOS: 17.1.1

All apps are updated as well



Screen, video of webpage, distortion or pixelization issues


I’ve had my iPhone 15 promax since November 6, my previous issues that I have put on this thread are still happening. I’m going to upload a video that you can watch it shows screen distortion or screen pixelization I’m having that issue as well as game apps freezing my Gmail app froze, have issues with my keyboard, basically everything that everyone is experiencing I am experiencing as well just thought I’d update.





Nov 29, 2023 10:55 PM in response to chadfromsaginaw

Another Update:::: I just took this screen recording of my phone and I was checking the weather channel as you can see in the video all the distortion going on and what I’m dealing with with this iPhone… I also had an online doctors appointment and the appointment was only halfway completed when I got disconnected from the appointment, thats the first time that has ever happened!!


[Edited by Moderator]


Dec 10, 2023 5:12 PM in response to ayushma177

I bought the phone from vodafone store and they are saying they are unauthorized to exchange the phone. When I call apple they say go to apple store and when I go to apple store they are saying go to vodafone store. This is the worst experience I have experienced so far. I have been using apple from 3,4 years but this time apple did very bad. I am not happy with the product. Its really affecting my work as a content creator. I got no options rather than complaining on fair trade. If anybody facing the same issues and you bought the iphone from vodafone store please help me guys what to do.

Jan 30, 2024 10:55 PM in response to ALynn2009

My iPhone 15 pro max is freezing when I’m using Instagram and also it gets switched off suddenly even though my battery is full . Why does this happen every time ? Even after editing photos in iPhone it’s not getting saved and it automatically reverts itself to the original photos ,Then to get it done I have to switch off my phone and then again restart for everything, for Instagram and editing the photos

Feb 23, 2024 2:23 PM in response to Mo_Magic

This is also ONE of the problems that I also

had with IPhone 15 Pro Max that I brought Dec. 21/23 & STILL HAVING WITH THE NEW ONE THAT WAS “SWAPPED OUT” just

the day before yesterday, 2/21/24! I was having problems with the Voice Memo cutting off unexpectedly ALL of the time,

AND OTHER DEFECTS. Now with this Brand New One, the INCOMING CALLS DO NOT RING ALL OF THE TIME & AFTER 2 Apple Techs FAILED TO REPAIR THIS DEFECT, I have to go back to the store YET AGAIN!!! Furthermore, the ALARM CLOCK’s volume is ALSO DEFECTED! Since this phone is ONLY 2 days old, I don ‘t know if there are any more DEFECTS YET!


[Edited by Moderator]

Feb 23, 2024 2:27 PM in response to Somora68

Incoming call issues must be sorted out with your cellular provider.


There's nothing wrong with your alarm clock volume, though if it's quieter it's because the phone can detect you're looking at your phone when it goes off.


Turn Attention Aware features on or off - Apple Support


If you would like further help, I would suggest that you create a new question to ask about your issues, which have absolutely nothing to do with the subject of this thread.


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iPhone 15 - Freezing and Glitching Issue

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