You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 15 - Freezing and Glitching Issue

Is it just me or is anyone else experiencing similar issues?

i just got my IPhone 15 Pro Max and for whatever reason while i’m using my apps my screen would sometimes freeze momentarily or freeze indefinitely. I also have trouble pressing options/buttons located in the corner of the screen in some apps. For example, when watching a video in full screen i would have to press the “back” “skip” or the “<“ options more than 3-4 times for it to register my touch. Another example would be when browsing through shopping apps i would have to keep pressing the “back” or “<“ option/button, usually located in the corner of the screen multiple times or even have to end/close the applications altogether. Not sure if this is an issue with the actual iPhone screen not registering the touch or an IOS 17 issue.


[Re-Titled by Moderator]

iPhone 15 Pro Max

Posted on Sep 27, 2023 3:15 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 3, 2023 7:23 PM

It’s awful. My iPhone 15 pro max glitches all the time. I want to return it

212 replies

Dec 26, 2023 12:26 PM in response to Mo_Magic

I have the same Exact problem with my 15 plus. I have to quickly press the volume up button, then the volume down button, then hold down the power button to force a restart. But every time the phone cuts back on I lose a lot of my message feed. It’s happened to me 3 times already I thought my phone had a virus. I hope they come up with another IOS update soon

Jan 4, 2024 7:35 AM in response to Mo_Magic

My iphone 15 Pro max has multiple issues 1. Hangs during calls. 2. Consistently doesn't show me the second caller. Some times doesnt respond to touch screen.

Have been a Iphone fan for over 16 years.

Sad to say the worst Iphone experience.

Other issues aside, critical functionality like calling never had hanging issues. My work is impacted.

Please help.

Jan 30, 2024 10:55 PM in response to ALynn2009

My iPhone 15 pro max is freezing when I’m using Instagram and also it gets switched off suddenly even though my battery is full . Why does this happen every time ? Even after editing photos in iPhone it’s not getting saved and it automatically reverts itself to the original photos ,Then to get it done I have to switch off my phone and then again restart for everything, for Instagram and editing the photos

Jan 31, 2024 9:30 AM in response to Mo_Magic

Hi All, I am new iphone user and I really didn’t expected this experience from Apple. I recently bought iPhone 15 and I am facing screen hanging and messed up UI issues very frequently. I have already updated all the apps and my iOS also latest 17.3.


sometime I just had to close the app and relaunch. The issue occurs mostly when I am playing a visor and I rotate the screen or I lock and unlock the device while the video is being played. I also faced this while I am going through my Gmail. The most annoying part is even the screen recording can’t capture the hanging and it shows frozen screen and don’t shows I am blocking it.


BR

Puneet


[Edited by Moderator]

Feb 23, 2024 2:23 PM in response to Mo_Magic

This is also ONE of the problems that I also

had with IPhone 15 Pro Max that I brought Dec. 21/23 & STILL HAVING WITH THE NEW ONE THAT WAS “SWAPPED OUT” just

the day before yesterday, 2/21/24! I was having problems with the Voice Memo cutting off unexpectedly ALL of the time,

AND OTHER DEFECTS. Now with this Brand New One, the INCOMING CALLS DO NOT RING ALL OF THE TIME & AFTER 2 Apple Techs FAILED TO REPAIR THIS DEFECT, I have to go back to the store YET AGAIN!!! Furthermore, the ALARM CLOCK’s volume is ALSO DEFECTED! Since this phone is ONLY 2 days old, I don ‘t know if there are any more DEFECTS YET!


[Edited by Moderator]

Mar 1, 2024 5:10 AM in response to Mo_Magic

This same issue just happene with my iPhone 15 Pro following the most recent iOS upgrade. This simple hack found on You Tube fixed it for me in seconds. Tap the volume up button, then tap the volume down button, and then hold the power button only ( the button on the opposite side of the phone from the volume buttons) down until the phone screen goes black and then you see the Apple logo appear. You’re only holding this one button but you have to keep it held until you see the Apple logo appear. That forced a reboot, and when my phone screen came back up, it was unfrozen. This problem seems to be hardware related. Perhaps a cache problem? It would be nice if an Apple Support person posted the cause, but more importantly, Apple, please fix it in your next software upgrade

Mar 3, 2024 11:27 PM in response to Mo_Magic

Upgraded from 12pro to 15 plus for batter performance but thats not a good experience from new phone as i am continuously facing screen freezing problems while receiving a call most of the time when phone rings i was not able to pic call as screen is freezing frequently is totally unresponsive from last 4-5 months

Even more worst is when the apple software team deal with it for repairs but that doesn't gave any solution even i hve submitted my phone to iphone care 4-5 times in between that period still not got any solution yet its been 4 days again my phone is in care centre doesn't know what they are dealing with it i hve to travel 150 km for care visit its hard from personal perspective to travel frequently for these issues and also our work schedules get disturbed also



[Edited by Moderator]

Apr 4, 2024 2:27 PM in response to Mo_Magic

I have this same problem. The keyboard sometimes glitches, apps such as instagram and Twitter glitch, especially whenever there’s a video playing.

typing this on my 15 pro, there have been a dozen keyboard glitches.

Ive never had this problem with my 13. Thankfully I still have it so I can use it if this problem persists but I didn’t spend $1100 on a phone to not use it.

Apr 4, 2024 11:12 PM in response to Mo_Magic

I did the software update (ios 17.4.1.) and out of frustration i reinstalled my iphone as a last thing i could think of to do (back to factory settings and used my last icloud back up) and all issues where gone. Before this my iphone 15 max pro froze in most of my apps, gliched and i couldn't synchronize icloud or download documents.


maybe it will help someone else to do the same.

iPhone 15 - Freezing and Glitching Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.