iOS 17 update WiFi calling not working?

Since I updated my 14 pro to iOS 17 my WiFi calling which I depend on bc of poor coverage in my home does not work. Calls are constantly being dropped. I have updated carrier settings and restarted phone. I have Verizon. Anyone else notice this?

iPhone 14 Pro, iOS 17

Posted on Sep 27, 2023 7:15 PM

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Question marked as Top-ranking reply

Posted on Oct 1, 2023 5:56 AM

Hey Reenie618,


It looks like you're coming from the article: Make a call with Wi-Fi Calling - Apple Support


"If Wi-Fi Calling isn't working

If you can't turn on or use Wi-Fi Calling, make sure that your carrier offers Wi-Fi Calling and that your devices have the latest software.

If you're unable to turn on or use Wi-Fi Calling, your device software is up to date, and your carrier supports Wi-Fi Calling, contact your carrier.

If you contacted your carrier and can't turn on Wi-Fi Calling or make a Wi-Fi call, follow these steps. Wait two minutes before you go from one step to the next.

  1. Go to Settings > Phone > Wi-Fi Calling and make sure that Wi-Fi Calling is on.
  2. Restart your iPhone.
  3. Connect to a different Wi-Fi network. Not all Wi-Fi networks work with Wi-Fi Calling.
  4. Turn Wi-Fi Calling off and then on again.
  5. Go to Settings > General > Transfer or Reset iPhone > Reset.
  6. Tap Reset Network Settings."


Those would be the best steps to take to attempt to resolve the issue.


If the problem continues after that, we'd recommend contacting Apple Support for further assistance here: Get Support


Thanks!

53 replies

Mar 10, 2024 10:53 AM in response to Reenie618

Yep, didn’t notice it not working until a recent upgrade to the new Verizon router. Not sure if it’s just the Apple iOS (17.4) or the router, but it just doesn’t work. The only temporary fix is been to go first to airplane mode, then turn it off. Signal bars suddenly appear but it still doesn’t go back to the WiFi as well. I’ve had several folks say that they can’t call me as it rolls over to VM. MFA is difficult to do as well since an authentication text msg doesn’t come through until I do the Airplane on/off work-around. WTF Apple?

Mar 11, 2024 12:05 PM in response to Reenie618

I’m having this same issue. In fact, I’d say I have proof that it is an iOS problem not a router problem since my device on iOS 16.x was making calls fine but my spouse’s phone (on iOS 17.x) was having this problem. When I updated to iOS 17, I started having the same issues. Please help, Apple! I live in an area with almost no cell service and we rely on the WiFi calling for household and work calls as well as emergencies.

Apr 8, 2024 3:39 PM in response to Reenie618

Similar story for our household. We live in an area with no cell service coverage. My fiancee and I have used wifi calling here with no issues for over two years but all of a sudden (coinciding with us both completing the iOS 17 update) neither of our phones reliably make or receive calls. We're on TMobile for cellphone and Xfinity for wifi (download speeds of 500mbps+ and upload speeds of 22mbps).


Calls frequently drop after a minute or won't complete at all. I have an iPhoneXR and he has an iPhoneSE. We can make FaceTime audio calls but that definitely doesn't cut it when we both operate businesses out of our home and need to be able to receive and make regular phone calls....


I've gone through all the hoops with TMobile and Xfinity to reset the phones and confirm the internet connection is operational. There are zero issues with those. This is definitively an Apple issue. Apple! Important to resolve this! Super known issue...



Sep 20, 2024 6:58 AM in response to Reenie618

I am having the same problem and have been for the last 5 months or so. I have a 14 pro max. My spouse has a 15 pro with the same problem. My internet is xfinity, provider is ATT.


Calls go right to voice mail but if the caller doesn’t leave a message there is no record of the call in recent. Sometimes I can’t make a call but another try or two or three will succeed.


My WiFi signal is excellent and generally tests above 400 megabits. System is Unifi.


i have reset my SIM no no effect.


Id there any known cause or cure? This is insufferable.

Dec 19, 2023 3:29 PM in response to Reenie618

I am having two issues with the WiFi calling. These both started with the update to iOS 17. I waited until 17.1.1 was available to update from iOS 16 to try and avoid this type of update induced bug. First, when someone calls there is no connection and it goes straight to voicemail. I am usually able to initiate and complete calls although sometime I get a call Failed message.


The second issue is that sometimes I will call out and the receiver will answer. I will hear them but they are not able to hear me.


This is very annoying because I do not have a strong enough signal to make calls from my house although if I go outside to the right spot I can send and receive texts.


These issues are present with both my iPhone 12 and my wife's new iPhone 15. Verizon is our carrier and we have Xfinity cable internet service.


I hope there is a quick resolution to these issues.

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iOS 17 update WiFi calling not working?

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