iOS 17 update WiFi calling not working?

Same complaint here. Worked fine until ios 17 update and now its not working with my 14 pro and xfinity wifi. New router. Resetting phone and doing all the mentioned steps may resolve the issue for about 5 minutes. Then wifi calling icon goes away and back to square one.

I actually switched from android to Apple to see if it would fix the same problem. my pixel was not allowing me to make Wi-Fi calls or receive them. I now have the iPhone 15 and I’m having the same problem. It makes me think it’s a Verizon problem. Does everybody who is having this issue? Also happen to have Verizon?

Hey Reenie618,

It looks like you're coming from the article: Make a call with Wi-Fi Calling - Apple Support

"If Wi-Fi Calling isn't working

If you can't turn on or use Wi-Fi Calling, make sure that your carrier offers Wi-Fi Calling and that your devices have the latest software.

If you're unable to turn on or use Wi-Fi Calling, your device software is up to date, and your carrier supports Wi-Fi Calling, contact your carrier.

If you contacted your carrier and can't turn on Wi-Fi Calling or make a Wi-Fi call, follow these steps. Wait two minutes before you go from one step to the next.

1. Go to Settings > Phone > Wi-Fi Calling and make sure that Wi-Fi Calling is on.
2. Restart your iPhone.
3. Connect to a different Wi-Fi network. Not all Wi-Fi networks work with Wi-Fi Calling.
4. Turn Wi-Fi Calling off and then on again.
5. Go to Settings > General > Transfer or Reset iPhone > Reset.
6. Tap Reset Network Settings."

Those would be the best steps to take to attempt to resolve the issue.

If the problem continues after that, we'd recommend contacting Apple Support for further assistance here: Get Support

Thanks!

Similar story for our household. We live in an area with no cell service coverage. My fiancee and I have used wifi calling here with no issues for over two years but all of a sudden (coinciding with us both completing the iOS 17 update) neither of our phones reliably make or receive calls. We're on TMobile for cellphone and Xfinity for wifi (download speeds of 500mbps+ and upload speeds of 22mbps).

Calls frequently drop after a minute or won't complete at all. I have an iPhoneXR and he has an iPhoneSE. We can make FaceTime audio calls but that definitely doesn't cut it when we both operate businesses out of our home and need to be able to receive and make regular phone calls....

I've gone through all the hoops with TMobile and Xfinity to reset the phones and confirm the internet connection is operational. There are zero issues with those. This is definitively an Apple issue. Apple! Important to resolve this! Super known issue...

Same with different company, I’m away from home for work and cannot call or text my family. Wonder if apple will fix this BS

Apple is ignoring everyone after ruining iPhones with a bogus update

I've had this same issue for over a year.

Verizon 5G plan; 2 iPhone 11's that are still on LTE. Wife's iPhone 14 runs on 5G and doesn't have this issue.

Coverage in my middle-of-nowhere house is typically 1-2 bars and varies depending on the room I'm in.

But even in nearby major areas with 4 bars, Home Screen will show zero bars until I toggle Airplane Mode.

Cellular data & Wifi data are both unaffected, but when the "zero bars" bug strikes, no voice calls or SMS in or out AND Wi-Fi calling breaks too! I toggle Airplane Mode on/off, which resets the connection.

I'm convinced it's an iOS bug, since it's gotten slightly better with iOS 17--I used to have to do a full restart each time.

And, I can get Wi-Fi calls to ring on my other Apple devices if I enable that option.

Escalated to a senior Apple tech today after many useless rounds of "Reset Network Settings" and "Reset All Settings" (the latter is more of a PITA to reconstruct than they let on, avoid if you can). They punted back to Verizon since it's happening on more than one phone.

Verizon, which wasn't much help; ran some cursory network tests, and suggested turning on "Prefer Wi-Fi When Roaming" even though that supposedly only applies to international roaming... The tech said "something something access to more towers". I've been getting arm-twisted toward a more expensive plan that somehow boosts my priority access to the cellular network.

Same issues with WiFi calling…calls dont come through and can’t dial out. Also certain apps are very slow to load or state I don’t have an internet connection yet other devices (computer) and Netflix are working fine.

So annoying please fix!!!

We are seeing the same wi-fi calling issues, and since we also have very poor cell coverage, it's annoying. Actively researching with Apple support but since the senior specialists only do phone support, I don't think I'll ever hear from them. Note we are on AT&T and Spectrum.

I'm having a similar problem since updating to iOS17. I have an iPhone 11 Pro, Xfinity Mobile is my wireless carrier. I have poor cellular coverage at home and outstanding WiFi. Wifi calling is turned on, however, I check it throughout the day and it is intermittent. Sometimes it says "Xfinity Mobile" (no Wifi calling) in the control panel and sometimes it says "XM Wifi" (Wifi calling is engaged). When I have zero cellular bars on my phone, as is often the case, the control panel always seems to show "Xfinity Mobile" (no Wifi calling). When that happens I cannot send or receive a phone call unless I turn on Airplane Mode. When I turn on Airplane mode I can use Wifi calling but I need to remember to turn it on when I come home and turn it off when I leave the house. When Im working from home the caller thinks Im not here. I have spent hours on the phone with Apple and Xfinity Mobile, they blame each other. I may have to get a landline or a try a different carrier, one that has better coverage in my home. It's very frustrating. This seems to be a common problem so I don't understand why Apple doesn't work with the carriers to resolve it.

That’s where I’m at now—staying in Airplane Mode forces the call to WiFi. Clearly something in iOS or carrier settings that fails to properly flip from one to the other when cell service is not 100%

my apple senior tech has asked me for time stamps so I they can review analytics

I have provided that type of information to Apple on a variety of occasions and it has always led nowhere. I have had scheduled follow up appointments with different techs and about half of them seem to have a family emergency and were unable to keep the appointment or even notify me. This seems to be rampant throughout the Apple culture. There's no requirement to notify your supervisor in the event of an emergency that prevents you from keeping an appointment.

In any even, I would be very interesting if Apple was able to resolve this vexing issue.

Same issue as described by many others ... T-Mobile and XFinity. Poor cell coverage at location, would run iPhone 15 in Airplane with WiFi turned on for calling. After iOS 17 that no longer works. It's not T-Mobile, It's not Xfinity ... iOS 17 is the problem and Apple will not address it.

I haved a 15 pro, currently AT&T and have xfinity wifi. I've been having this issue since the 17 update. I have changed providers. Started with Verizon, then AT&T then T-mobile (i still have this on an on XS with a completely different phone number). I've had 3 different Iphones and two different phone numbers and same issues. Nothing will fix this. It has to be an iOS issue. Apple keeps telling me to reset to factory settings without signing into icloud, and "see if the issue still persists". They don't seem to understand i dont always know if the issue is happening as i dont get missed call notifications and not everyone will text or leave a message to let me know. This is infuruating.

Hello Reenie, One more thing to check on your Wi-Fi calling that may help. In Settings > Cellular > Scroll down to Wi-Fi Assist and slide ON. This Setting will ONLY be AVAILABLE if your Cellular Data is Turned on along with your Wi-Fi Calling. If your Cellular Data is Turned Off this option will be DIMMED OUT. Also you can also do a Restart (Power Down wait a minute and Power UP) on your Home Wi-Fi Router to see if that will clear up any Wi-Fi issue.