ups stole my iphone

I received the package for my new iPhone 15 pro max but the box was empty. The package had clearly been opened with removal of the packing tape and resealed with clear packing tape. Called apple immediately Apple says they’re completing an investigation. I was told it would take 48 hours to complete. 4 business days later and still no resolution. Anyone had this experience? Any one have anyone at Apple actually do anything than get a run around with no real answers or solution? If you did get a replacement, what was the timeline?

iPhone 15 Pro Max

Posted on Sep 28, 2023 10:57 PM

Best reply

aukin

Level 1

9 points

Posted on Nov 17, 2023 8:52 PM

It happened to me as well. I ordered an iPhone 15 Pro Max for my wife on 11/12/2023. The shipment is delivered on 11/16/2023. It felt very light when handled. I shake it, no sound. I opened it, empty box. It was either stolen in Apple distribution center, or UPS handle along the way. I contacted Apple right away. They opened an investigation case and was told I have to wait 24 to 48 hours before I will be contacted for updates. I filed a claim on UPS reporting this case. Base on what I read here and elsewhere regarding to similar cases, I think Apple and delivery company should put surveillance their shipping process to ensure the shipment go to consumer untethered and protect consumers' purchase.

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23 replies

bk_2009

Level 1

8 points

Mar 12, 2024 6:43 PM in response to Dianne Pansing

Similar incident happened to me yesterday. The item was not supposed to arrive until March 15. March 15 was the delivery date UPS provided us. On march 11, when I looked up the tracking number, it said the parcel was delivered. but the parcel was not there at all. Delivery notification was never issued and signature was never asked for (though we requested for one). UPS said they don't handle claims for apple products and we have to file a claim with apple.

May 28, 2024 10:00 AM in response to Dianne Pansing

Is May 28th 2024 was supposed to get my phone a week ago and same thing happened to me.. Light weight box with no phone inside

I'm sure was UPS because the driver behavior and the fact that he reported it as damaged not stolen... having issues get it because the driver lied on his report that was damaged not stolen. UPS refusing an investigation until verizon request one.

Waiting ....

If it happened to anyone make sure they report it STOLEN so the thief can't activate the device with any carrier. Reporting it damaged will let them activate the device later on I'm told.

100clicks

Level 4

1,245 points

Nov 7, 2023 4:07 PM in response to Dianne Pansing

Apple delivered wrong iPhones and are not… - Apple Community

CML1294

Level 1

8 points

Nov 7, 2023 3:08 PM in response to Dianne Pansing

This just happened to me today.... They told me that they will have an answer for me in 2 days.

Nov 7, 2023 4:23 PM in response to Dianne Pansing

If you ordered a iPhone, it was probably too late to come check the app that you bought it from if they actually stole it please just contact the UPS then

Mar 28, 2024 1:36 AM in response to Dianne Pansing

How did it end up? Apple/UPS refund or replace the cellphone?

Mar 28, 2024 1:38 AM in response to aukin

How did it end up? Apple/UPS refund or replace the item? Same happened to me last week and I don’t know what to expect. :/

Mar 28, 2024 1:44 AM in response to JJ-Jones

ups stole my iphone